Carefree Protect® Reviews 66

TrustScore 2.5 out of 5

2.5

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Rated 2 out of 5 stars

After purchasing my cabin in 2018 I, wanting to ensure I gave it the best timber treatment recommended purchased at great expense Carefree Timber Protection (Clear). I gave the cabin 4 coats with spe... See more

Rated 2 out of 5 stars

We built a new log cabin last spring and bought carefree clear as it was highly recommended by the cabin seller. After 3 coats,(my husband is a joiner and used to doing such work)and a very wet winter... See more

Rated 4 out of 5 stars

I have used this product to preserve my log cabin which has proved an excellent choice, however I did not order enough. Unfortunately when ordering more one of the 2 tins of paint l purchased was lump... See more

Rated 1 out of 5 stars

So I built a log cabin costing £8500. I wanted to treat it with the best possible protection so I ordered this product. I applied 3 coats to the cabin and around 4-5 coats on all the corners. Unfortu... See more

Company details

  1. Home Improvement Store

Written by the company

Ultimate protection for concrete & wood


Contact info

2.5

Poor

TrustScore 2.5 out of 5

66 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Unfortunately one of the 2 tins of…

I have used this product to preserve my log cabin which has proved an excellent choice, however I did not order enough. Unfortunately when ordering more one of the 2 tins of paint l purchased was lumpy at the bottom. Despite stirring the paint for 20 minutes the lumps did not break down therefore Carefree refunded my part ofder.

24 April 2021
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. We had delays with our order due to it occurring during Brexit transition. Without hesitation and with our order stuck in a warehouse, Carefree immediately sent out a duplicate order which we received promptly.
It is also a fantastic product, goes on easily and leaves a fantastic coat.

17 April 2021
Unprompted review
Rated 5 out of 5 stars

First class service

I had after some research decided to use the Carefree Protect treatment for my new log cabin and some other things. Then hit a problem, due to Brexit issues they were unable to deliver into the UK. As I was not in immediate need of the product I took the decision to call them and enquire as to the possibility of getting the product somehow. My initial call was unanswered, but within 1/2 hour they returned my call and explained their difficulties, gave me advice on the product and said they would contact me if things changed. Sure enough about a fortnight later they called me to say they had nearly resolved the issues and watch their website for a change of status on UK deliveries, hopefully within a few days. Again a few days later they contacted me to say UK deliveries were live again, I placed my order on the website and they again contacted me to confirm the order. I received my order in full within a week (after paying the courier the new now obligatory 'Brexit' sorry import tax and they emailed at every point to update on delivery status Could not fault Carefree Protect at all, communication, customer service and delivery all first class and will have no hesitation in using or recommending them again.

18 March 2021
Rated 5 out of 5 stars

I have placed an order with Carefree…

I have placed an order with Carefree Protect team and unfortunately due to things outwith their control (Brexit) a lengthy delay has happened with customs.
Carefree were quick at getting this information to me and offered sufficient advice for me as a customer.
I am more than happy that they have dealt with this in the way they have and hopefully Customs can get things sorted quicker for us all and I will be able to place my order again.
Thanks team Carefree for outstanding Customer Service

8 January 2021
Rated 5 out of 5 stars

Great company to deal with

I have been waiting for this product to come back into stock and I'm delighted to secure it. I contacted the company with a question and received a call from Rudd who was a great help with information on the product and application.
This 5 star rating is based on my customer experience and the great customer service I received I'm looking forward to using the product and intend to do a product review in the future.

31 December 2020
Carefree Protect® logo

Reply from Carefree Protect®

Dear Mr. Alan,

Thanks you very much for this review!

Best regards,

Carefree Protect
Ruud Kok

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