Care Check Ltd Reviews 

5,599
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 804 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and ability to resolve issues quickly and efficiently. The customer service is frequently highlighted as excellent, with many appreciating the prompt responses and clear communication from the team. Reviewers find the service easy to use and user-friendly, making processes like DBS checks straightforward and hassle-free. Many also commend the swift response times and quick turnaround for applications, ensuring a smooth and efficient user experience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for their... See more

Response time

Customers consistently note positive experiences with response times, highlighting the speed and efficiency... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

User experience

People report positive experiences with user experience, finding the site easy to use and user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Struggling with my login details. Nothing working. Account got frozen. Quick call to Care Check and the problem was immediately resolved with efficiency by Alisha. Thank you for preventing me in gett... See more

Rated 5 out of 5 stars

I really rate this company. They make the whole process so easy for doing DBS checks on future employees. Their support process is also great - always an actual person available to speak to and they g... See more

Rated 5 out of 5 stars

I needed an account set up for my new role so that I could DBS applications for my team, and the team at Care Check organised this very quickly for me. I had then noticed a typo in my name (unusual... See more

Rated 5 out of 5 stars

The experience so far during the process of my DBS check has been spot on.... in particular regular updates provided as and when required.. Sarah R thank you so much


Company details

  1. License Bureau
  2. Business and IT Consulting Agency
  3. Employment Consultant

Written by the company

Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/


Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(5,599)

768 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

DBS query

Emily W was extremely thorough, professional, knowledge & amiable who solved my query promptly. I cannot praise high enough the level of customer care I received from Emily W, who is an absolute credit to your organisation.

9 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hello Debbie

Thank you for your lovely feedback. We're thrilled to hear you had a positive experience.

Rated 5 out of 5 stars

Amazing - Thank you Emily

Emily Waddingham has made the experience very quick and easy, very polite and professional

8 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Jenni

Thank you for your support and wonderful review. We truly appreciate it!

Rated 5 out of 5 stars

This service is really straight forward…

This service is really straight forward compared to others I've tried. We use Care Check for all our DBS checks. I urgently needed some checks processed in time for a job and Emily Waddington was incredibly helpful and quick to respond to my queries.

8 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Steph

Thanks so much for your 5-star feedback! We're delighted you had a great experience.

Rated 5 out of 5 stars

This company is so efficient and…

This company is so efficient and helpful. Nothing is too much trouble and today Emily really helped me sort out a major problem. No fuss just clear advice which solved the problem immediately. I highly recommend them, they wont let you down.

4 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Viv

Thank you for your support and wonderful review. We truly appreciate it!

Rated 5 out of 5 stars

Very efficient customer support

Alisha Hewlett-Byrd fixed the problem over the phone very quickly and easily. It was sorted out immediately with no fuss.

4 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good morning

Thank you for your fantastic review and support. We're so pleased we could help.

Rated 5 out of 5 stars

Very helpful company

From my side, requesting enhanced DBS checks, the process was very easy.
I didn't understand some of the options, but
Chloe Emptage was super helpful at getting me what I needed.
The only negative was I received reports from the people who the checks were being performed on, saying they had issues with the proof of ID process.
Once I switched to manual checks it was very easy to do.

4 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hello Elizabeth

We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.

Rated 5 out of 5 stars

A very positive experience

A very positive experience setting up DBS checks with Chloe Emptage. A prompt, efficient and friendly service. I would highly recommend!

4 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Donna

Thanks for the 5 stars! Your feedback means a lot to our team.

Rated 5 out of 5 stars

Very helpful

Very helpful - Chloe Emptage always happy to help and answer any queries quickly

4 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Lauren

We're grateful for your kind review and 5-star rating. Thank you for choosing Care Check!

Rated 5 out of 5 stars

Fast efficient support

Following a call with Lucy this morning to get a demo of the system, I realised that on my first time using the system before the demo that I had made a mistake. I contacted the support team as Lucy was busy with other demo calls and Chloe responded promptly and sorted out the issues quickly.
Both have been very friendly, helpful and efficient.

3 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hello Mel

Thank you so much for your 5-star review! We're delighted to hear you had a great experience.

Rated 5 out of 5 stars

Great help and completed my issue

Great help and completed my issue. Fabulous help.

3 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good morning

Thank you for your support and wonderful review. We truly appreciate it!

Rated 5 out of 5 stars

Very efficient

Very efficient, thank you

3 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hey Lisa

We're grateful for your kind review and 5-star rating. Thank you for choosing Care Check!

Rated 5 out of 5 stars

I had a query regarding a DBS…

I had a query regarding a DBS application that was over 60 days. I dealt with Lily, she was very helpful and answered my query in good time.

Thank you

2 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hello Amanda

We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.

Rated 5 out of 5 stars

Emily W has been amazing in helping out…

Emily W has been amazing in helping out with my many issues getting our lads dbs check completed.

2 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Nikki

Thanks for the 5 stars! Your feedback means a lot to our team.

Rated 5 out of 5 stars

Chloe E at Care Check has been…

Chloe E at Care Check has been fantastic at getting our applications pushed through! Despite some inconsistencies in how our applications were progressed previously, Chloe got on top of things and made sure all went through smoothly! Thanks again

2 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good morning

Thank you for your fantastic review and support. We're so pleased we could help.

Rated 5 out of 5 stars

My account had been locked following a…

My account had been locked following a period of inactivity and Emily M sorted it out for me really quickly, once I got in touch. Although it was a minor inconvenience for a while, it's reassuring that the security and vetting are there to protect accounts. thanks Emily for your speedy resolution.

1 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hello Anon

We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.

Rated 5 out of 5 stars

Great customer care

I had an issue logging into the Application Management side of the site. Ben L was quick at responding and sorted out the issue promptly.

1 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good morning

Thank you for your lovely feedback. We're thrilled to hear you had a positive experience.

Rated 5 out of 5 stars

excellent customer support

Care check always have excellent customer service. they answer the phone, explained what I needed to do to sort my enquiry, then replied within half an hour to my email.

1 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hello Jenny

We really appreciate your 5-star review. Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

Very helpful

“Very helpful staff who dealt with and resolved my query promptly and professionally. Excellent service throughout.”

1 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Zahid

Thanks so much for your 5-star feedback! We're delighted you had a great experience.

Rated 5 out of 5 stars

Very helpful

Very helpful, solve the query very promptly and professionally.

1 June 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good morning

We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.

Rated 5 out of 5 stars

Emily w was great I made an error she…

Emily w was great I made an error she clearly explained the issue and resolved it immediately
Great service

27 May 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hey Tony

Many thanks for your 5-star review! We look forward to helping you again in the future.

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