Would be a 5 star as the assessor was brilliant he really took his time and had patience with me during actual assessment, the only thing which was annoying was the amount of time the whole process... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very positive experience with CARE ADHD. From referral on RTC to initial contact was extremely quick and I was assessed and diagnosed inside of 4 weeks. My assessor was very calm and frie... See more
Company replied
Excellent service from CARE ADHD. I went through right to choose for my assessment which was really quick. I did have to wait a while for medication to start however, I was kept informed along the way... See more
Company replied
Wait time was not very long (a few weeks). Problems with online booking system were quickly resolved over the phone. The assessor was patient and understanding, thorough without being intrusive and... See more
Company replied
Company details
Written by the company
CARE ADHD is a CQC-registered provider of ADHD assessment and treatment. The most direct way to reach our team if you have issues or concerns is at: resolutionsteam@careadhd.co.uk or share your experience via our feedback form here: https://www.careadhd.co.uk/feedback If you’ve experienced any issues or have concerns you'd like us to address, we encourage you to contact us directly. Your feedback helps us learn and improve.
Contact info
United Kingdom
- resolutionsteam@careadhd.co.uk
- careadhd.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
poor communication and inaccurate waiting times on ADHD UK
This is a review about the Right To Choose children assessment:
Our referral for dual assessment was accepted on 10.04.2026. According to the ADHD UK website waiting times now should be 6 weeks, when we signed up it was 4 weeks. The questionnaires were sent to us on 30.04.2026. All questionnaires were submitted back in a very timely manner, but we yet have to hear back from them more than 3 month later. Trying to contact them is extremely difficult. There is no answer on the telephone and communication via email is very delayed. I am still waiting for a reply to an email I sent 15 days ago! There was no communication after we submitted the questionnaires, not even an automated receipt. Due to the poor response time and lack of clear customer communication and due to the fact that they are not keeping the promised wait time, I don't feel I can give any more than 2 stars at the moment.
14 May 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and the frustration caused by the delays in communication and the progress of your young person's referral.
We understand how important timely updates are, and we're sorry that we haven't met your expectations on this occasion.
We'd really appreciate the opportunity to look into your referral and provide you with an update. Please contact our Feedback and Resolutions Team using the form below, and we'll investigate this as a priority:
https://www.careadhd.co.uk/feedback
Thank you again for bringing your concerns to our attention. We value your feedback and hope to have the opportunity to put things right.
Care ADHD Under 18's Team
I didnt feel judged
15 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear George,
Thank you for taking the time to share your feedback.
We are pleased to hear that you felt comfortable and supported throughout your experience. Creating a safe, understanding, and non-judgemental environment for our patients is very important to us.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The Care ADHD Team
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Hollie,
Thank you for taking the time to leave your feedback. We're glad you're pleased with the service received.
Warm regards,
The Care ADHD Team
7 months after diagnosis, still no sign of treatment. Avoid.
The initial assesment was a good experience although fast forward 7 months, I am still waiting for a call to discuss treatment. After making several calls, each time I was told a longer wait time. It appears that Care ADHD only 'care' about the diagnosis, not the treatment. I feel let down and frankly like this is a scam.
15 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Thank you for sharing your experience with us. We are pleased to hear that you had a positive experience during your initial assessment, but we are sorry to hear about the frustration and disappointment caused by the wait for treatment.
We understand how difficult it can be when expected timescales change and you are left waiting for further support. Unfortunately, our titration service has experienced significant delays due to increased demand across both our NHS Right to Choose and private services, reduced clinician availability, and the number of patients progressing through the treatment pathway.
We recognise that the journey does not end at diagnosis and appreciate how important timely access to treatment is. We are continuing to work through the backlog and improve capacity to support patients as quickly as possible.
If you would like us to review your individual circumstances, please contact our Feedback and Resolutions Team at https://www.careadhd.co.uk/feedback.
Warm Regards,
The CARE ADHD Team
Very disappointing experience with the…
Very disappointing experience with the Under 18s service. I want other parents to be aware of the difficulties I have experienced. My son was referred through the NHS Right to Choose pathway, but I have been unable to complete his registration because of an issue with the email address on his account. Despite this being a simple problem to fix, it has been impossible to get help.
I have called the Under 18s phone number many times, often waiting on hold for over 30 minutes, but nobody ever answers. Eventually the call disconnects. I have tried this repeatedly over several days with exactly the same result.
I also contacted the live chat, only to be told they cannot help with children's services. I submitted contact forms and sent emails, but received no meaningful response. I was even told that my case had been forwarded to the dedicated Under 18s team and that they would contact me as soon as possible. Weeks later, I am still waiting and nobody has contacted me.
It is extremely frustrating and stressful when you are trying to access an important ADHD assessment for your child. Families should not have to spend hours on the phone, send multiple emails, and chase responses just to fix a simple registration issue.
I hope CARE ADHD improves its communication and customer support, because at the moment parents are left with no reliable way to get help when something goes wrong. I expected a much better level of service, especially for children and families relying on NHS referrals.
14 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Hello
Thank you for taking the time to reach out to us about your experience.
I am very sorry to hear you have not been able to log in due to an IT issue and have also not been able get through to us by any channel.
This is not the level of service we aim to provide so please accept my apologies.
I would be more than happy to give you a call to get this resolved for you, if you could please reply to the email I have sent you via Trustpilot, asking for contact information.
If you have not done so already, you can also reach out to us by email feedbackcyp@careadhd.co.uk.
I sincerely apologize for the inconvenience caused.
I look forward to hearing back from you soon.
CARE-ADHD Under 18s service.
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Darren,
Thank you for taking the time to leave your feedback. We're glad you're pleased with the service received.
Warm regards,
The Care ADHD Team
Did not take long to wait for an…
Did not take long to wait for an appointment. Very thorough assessment. Did not take long to write up initial assessment. Just waiting for their final amended copy for them to send to me and my GP.
29 June 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Kim,
Thank you for taking the time to share your feedback.
We are pleased to hear that you found the assessment process thorough and that your journey progressed smoothly. We appreciate your patience while waiting for the final amended copy of your report and hope this is with you soon.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The Care ADHD Team
Very disappointing communication, ever extending titration wait
I don't like leaving negative reviews, but after months of trying to get answers, I don't have much choice. I would strongly urge anyone who values transparency and communication to look elsewhere.
Assessment was in late December 2025 and diagnosis in early January 2026. All forms completed within a day or two of receipt, and receipt of the forms confirmed in early Feb (note the waiting time starts from here, so that's another month's wait post diagnosis that's not taken into account).
Since then, communication has been extremely disappointing.
Every request for an update has received the same generic response (and I fully expect the same response to this); I have repeatedly asked straightforward questions, such as whether my case is still awaiting review, whether any further information is required, and what stage of the process I am currently at. All received a generic reply.
I submitted a formal complaint, but didn't receive any material answers to my queries. My GP has also contacted Care ADHD on my behalf, and the response was that my case would only be considered for prioritisation if I was experiencing a decline in my mental health. While I understand that services have long waiting lists and must prioritise patients based on clinical need, this did not address my concerns or provide any information about the status of my case.
I appreciate that demand for ADHD services is exceptionally high and I am not expecting to bypass other patients. My frustration is not simply with the length of the wait, but with the lack of transparent, case-specific communication. Knowing where I am in the process, or whether there are any outstanding issues preventing progress, would make a significant difference.
I hope Care ADHD can improve communication with patients who are waiting for treatment. Long waits are difficult enough without feeling that you cannot obtain even the most basic information about your own care.
Approximately 2 weeks marks the 'up to 6 months' wait mentioned on Care ADHD's website (note this was up to 12 weeks not too long ago). I don't hold out any hope that this target will be met.
I'm not asking for waiting times to be drastically reduced, I'm asking for transparency. A realistic indication of the remaining wait and where patients are in the process would set expectations far better and avoid months of uncertainty.
***EDITED TO ADD***
Care ADHD have removed NHS Right To Choose titration wait times from their website entirely, and replaced with 'We’ll be in touch as soon as we’re ready to book you in'.
This strongly suggests that if you're waiting, you're looking at more than the 3-6 months previously stated, as they have lost control of providing any kind of realistic timescales.
12 January 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Phil,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration and uncertainty you have experienced while waiting for the next stage of your care.
Unfortunately, we have experienced delays within our clinical review and titration pathways due to a significant increase in demand across both our private and NHS Right to Choose assessment and treatment services. This has also been affected by clinician availability and the number of patients progressing through each stage of the pathway.
We appreciate your concerns regarding communication and understand how difficult it can be when you are waiting for updates about your own care. We recognise the importance of providing clear information throughout the process and are continuing to review how we communicate with patients during periods of delay.
We would like the opportunity to review your individual concerns and provide further clarification. Please contact our Feedback and Resolutions Team at https://www.careadhd.co.uk/feedback.
Warm Regards,
The CARE ADHD Team
Assessment delayed by ICB caps
After successfully completing all my paperwork it turns out that my assessment has been blocked by ICB caps. While CARE ADHD are not at fault for these caps I do wish that there was someway of tracking your application with this provider. The hassle I had to go through to find this out has caused a lot of stress and bother. Emails unanswered, phone lines jammed, eventually worked it out via chat. BUT if there was a way to track you assessment progress no of that would've been required.
14 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Louise,
Thank you for taking the time to share your feedback. We appreciate you recognising that ICB caps are outside of Care ADHD’s control, and we are sorry for the frustration and stress caused while trying to obtain an update on your referral.
We understand the importance of having clear visibility of where you are within the pathway, and we appreciate your feedback regarding tracking progress and communication. We are continuously reviewing our processes to improve the patient experience and make information more accessible.
Your comments regarding communication channels and the difficulties you experienced when trying to contact us have been shared with the relevant teams for review.
Thank you again for sharing your experience, as feedback like this helps us identify areas where we can improve.
Warm regards,
The Care ADHD Team
Peter did an amazing job
Peter did an amazing job at making me feel welcomed and to be myself. He took time and care with the questions and made sure I full understood what we were gonna be talking about and how long it would take. The response time for all of the process was incredible and the service they have provided has really helped me understand myself better and I'm grateful for the time they've taken to help me out.
4 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Rob,
Thank you for taking the time to share your feedback.
We are delighted to hear that Peter made you feel welcomed, comfortable, and supported throughout your assessment. It is wonderful to know that he took the time to explain the process clearly and helped you gain a better understanding of yourself.
We will make sure your kind words are shared with Peter and the wider team.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The Care ADHD Team
Very good service
14 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Rizwan,
Thank you for taking the time to leave your feedback. We're glad you're pleased with the service received.
Warm regards,
The Care ADHD Team
Still waiting for the report
14 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Tom,
Thank you for your feedback. We are sorry for the delay and apologise for any frustration this has caused.
Having reviewed your records, we can see that your report was sent today. We hope you have now received it.
Warm Regards,
The CARE ADHD Team
Really consider taking this path
When you manage to speak to the actual doctors, they are great, and I have felt listened to during those appointments. Unfortunately, the communication and the waiting times in between have been really disappointing and far outside the timelines I was given at the start of this journey.
I received my diagnosis in October after an already long initial wait. Before starting medication, I was asked to provide an ECG, which I submitted weeks ago, but I still haven’t heard anything back or received my first prescription. YOU GET FULLY IGNORED - 5 EMAIL CHASERS UNANSWERED.
Emails sent: 22nd June, 29th June x 2, 6th July, 14th July to 3 different email addresses! Clinical Care Hub, Care Team and Triage. Just automated responses.
The clinical side has been positive, but the admin, communication, and follow-up have made the overall experience really frustrating. When you are waiting for medication and trying to manage day-to-day life, the lack of updates makes the process feel much harder than it needs to be.
14 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Thank you for taking the time to share your feedback. We are pleased to hear that you felt listened to during your appointments with our clinicians, but we are sorry to learn that your overall experience has been affected by delays and communication issues.
We apologise for the frustration this has caused. We can see that you contacted our Clinical Care Hub team today regarding your ECG; however, this is the only email correspondence currently available for us to review.
We take concerns such as these seriously and would like the opportunity to investigate them further. Please contact our Feedback and Resolutions team via https://www.careadhd.co.uk/feedback so that we can look into your concerns in more detail and provide a thorough response.
Warm Regards,
The CARE ADHD Team
Quick diagnosis.....then NOTHING
From my RTC referral to diagnosis was less than 1 month, however since sending back the Tritration request forms I have heard nothing, I understand there is a backlog and waiting list, but once you receive the report and send back the medication request NOTHING, it would be nice to be provided with an update or something as it causes so much anexity waiting and waiting. There seems to be no system on how long people wait for medication, some get an appointment instantly and others have waited more than 6 months. Im 8 weeks into waiting for medication and Ill probably still be waiting for another few months. Whilst my assessor was wonderful, and understanding, the rest of the service is disapointing.
14 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Amy,
Thank you for taking the time to share your feedback. We are pleased to hear that you had a positive experience with your assessor, but we are sorry to hear that the waiting time and lack of updates following your titration request have caused you frustration and anxiety.
We appreciate how difficult it can be to wait for treatment. Unfortunately, all patients awaiting titration are currently experiencing delays. This is due to a significant increase in demand for our assessment and titration services, both privately and through the NHS Right to Choose pathway, reduced clinical capacity for clinicians able to carry out titration appointments, and delays as patients move from triage into treatment.
Current waiting times are up to six months from the date we receive completed titration forms. Demand has grown much faster than capacity over the past year, resulting in a backlog. We sincerely apologise for the impact these delays are having and appreciate your patience while we work to reduce waiting times.
We understand it can be worrying when it appears that others are moving through the process more quickly, but this does not mean your case has been overlooked. Timelines can vary for a number of reasons. Some patients require additional checks or coordination with their GP or hospital, which can affect the order of appointments. Others may be prioritised based on clinical need. Clinician availability also plays a part, as different clinicians have different schedules and areas of focus. Progression through the pathway is not always linear, which can sometimes make waiting times appear inconsistent.
Warm Regards,
The CARE ADHD Team
Unreachable
We asked our GP for a referral to Care ADHD UK based on the short waiting times.
The referral took place 4 weeks ago and we have not heard a sound from the company.
I tried calling twice last week only to be cut off twice after 30 minutes wait.
I accessed the online service only to be told that because I'm enquiring for a child, they can't help me.
I spent 1.5 hours on the phone this morning waiting for someone to pick up and got cut off. Now I've been on the phone for 2 hours and 20 minutes and still no answer. It is an absolute joke.
13 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Hello
Thank you for taking the time to reach out to us about your experience.
I am very sorry to hear you have not been able to get through to us on the phones and have not had any update on your childs referral.
This is not the level of service we aim to provide so please accept my apologies.
I would be more than happy to give you a call to discuss this further, if you could please reply to the email I have sent you via Trustpilot, asking for contact information.
If you have not done so already, you can also reach out to us by email feedbackcyp@careadhd.co.uk.
I sincerely apologize for the inconvenience caused.
I look forward to hearing back from you soon.
CARE-ADHD Under 18s service.
Disappointed and neglected – left with zero support
I am incredibly disappointed with the lack of care and communication from CARE ADHD. I feel completely neglected as a patient. My ADHD and anxiety are currently severe, leaving me with racing thoughts, an inability to relax, and terrible insomnia.Instead of receiving the support I desperately need, I have been left waiting with no clear updates or help. The ongoing delays are taking a massive toll on my mental health. I am now forced to look into switching to a different provider just to get basic care. I would not recommend this service to anyone who needs timely or reliable mental health support.
13 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Robbie,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the impact that the delays and lack of communication have had on you. We appreciate how difficult it can be when you are waiting for treatment and understand your frustration.
Unfortunately, we have experienced delays due to a significant increase in demand for our assessment and titration services, both privately and through the NHS Right to Choose pathway. This has been compounded by reduced clinical capacity for clinicians who are able to carry out titration appointments, as well as delays at the point where patients move from triage into treatment. We recognise that this has affected some patients' experiences, and we sincerely apologise.
We would like the opportunity to investigate your concerns in more detail. Please contact our Feedback and Resolutions team at https://www.careadhd.co.uk/feedback so that we can review your experience thoroughly and respond to your concerns directly.
Warm Regards,
The CARE ADHD Team
Shocking service - clearly screwing the NHS for every penny
The company lost original referral paperwork
Communication very poor at every stage of the process - if you can eveb work out what the process is.
Unrealistic and misleading waiting times - advertised a few weeks - took 9 months
In order to even be considered for meds, had to complete online forms (although the original email requesting them was never sent!) despite them saying it would take an hour had to get a non neurdivergent to help and even then it took them almost 5 hrs - do they even understand their audience?
Insistance on a rediagnosis for ADHD despite already having one - just needed medication
When finally triaged, replied to the consultant who had left the company, messages were not redircted causing further delays
12 May 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience and appreciate the opportunity to respond.
Having reviewed the information available to us, we can confirm that we received your referral in September 2025, and it was accepted at that time. We have no record of any previous referrals being sent to us.
We can also see that the communications we received from you were responded to. Your first titration appointment was arranged as quickly as possible within the current service pressures, and our records show that you have already started titration.
If there are specific concerns that remain unresolved, please contact our Feedback and Resolutions team at https://www.careadhd.co.uk/feedback so that we can investigate your concerns in more detail.
Warm Regards,
The CARE ADHD Team
I am extremely disappointed and…
I am extremely disappointed and concerned by my experience with ADHD Care.
I received an ADHD diagnosis through this service, but after being given such a significant and life-changing diagnosis, nobody checked in to ask how I felt about it, what support I needed, or how I was coping. After the diagnosis, communication completely stopped.
I have sent numerous emails requesting help and support, but I have been ignored. For a service working with people who may already be struggling with their mental health and daily functioning, this lack of follow-up is unacceptable and, in my view, potentially dangerous.
Since using this service, I have felt increasingly unsupported and my mental health has deteriorated. I have reached a point where I have frequently been thinking about suicide, and instead of feeling supported after seeking help, I feel abandoned.
A diagnosis should not be the end of the process. People need guidance, communication, and ongoing support afterwards. I hope this feedback leads to urgent improvements, because others seeking help deserve a safer and more compassionate service.
4 May 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Tiffini,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and apologise that you have felt unsupported.
Having reviewed our records, we can see that we responded to the correspondence we received from you and provided information about the next steps in your care. We have also reviewed the communications we have on file and have no record of the additional emails referred to in your review.
We take concerns such as these seriously and would like the opportunity to investigate them fully. Please contact our Feedback and Resolutions team at https://www.careadhd.co.uk/feedback so that we can review your concerns in detail and provide a full response.
Warm Regards,
The CARE ADHD Team
Imran was understanding and…
Imran was understanding and knowledgeable.
Explained everything clearly
2 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Lynne,
Thank you for taking the time to share your feedback.
We are delighted to hear that Imran provided a supportive and informative experience, and that you felt everything was explained clearly throughout your appointment.
We will make sure your kind words are shared with Imran and the wider team.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The Care ADHD Team
What is the point of having an email…
What is the point of having an email for people to use if they have any questions about their medication or really uncomfortable side effects when no one answers it? Its so disappointing. How are you supposed to give care and support when your inundated with the horde of new clients your taking in when your company clearly cannot handle it.
12 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Thank you for taking the time to share your feedback. We are sorry to hear that you have experienced difficulties receiving a response and understand why this has felt frustrating, particularly when you have questions or concerns about your medication.
Some of our inboxes are currently experiencing high levels of demand, which can impact response times. We appreciate how important timely communication is and apologise for the frustration and concern this may have caused.
We understand concerns around accepting new referrals while existing patients are waiting. We continue to accept referrals because we are contracted to provide NHS Right to Choose assessments and cannot close to new referrals unless instructed to do so by the NHS. This is a wider issue across ADHD services nationally, with demand currently exceeding available capacity.
The challenges we are experiencing are due to wider service pressures and capacity limitations across the pathway. We continue to review our processes and work to improve communication and support for our patients..
Please contact our Feedback and Resolutions team at https://www.careadhd.co.uk/feedback so that we can investigate your concerns in more detail.
Warm Regards,
The CARE ADHD Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.