I noticed that no one has come back to staff for feedback after 1 year of use. I believe this is because they know and won't like the feedback. I think it only benefits those who are not either a pati... See more
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Since Careplanner was taken over by Nourish the support side is lacking massively. I've racked up around 6 separate issues now with the system not working as it should, and the "support" folk just gho... See more
Joseph was extremely helpful this morning, not only dealing with the immediate problem but also pointing out where potential problems could arise in the future because of how we had 'Settings' set-up... See more
Company replied
It is a truly awful care plan platform especially for nursing homes with complex needs. Nurses do not want to be defining parameters and scrabbling around to find out how to change things . I am not... See more
Company details
Written by the company
At Nourish, we believe every life should be lived to its full potential. That’s why we’ve harnessed the best technology to help you plan, record, and coordinate and report on care quickly and easily. Our flexible digital care management software gives you accurate notes, complete oversight of your service and evidence of care at your fingertips. With more informed decision-making, together we’re improving the lives of everyone involved in care. Benefits of Nourish Record, plan and coordinate care in real-time on the go Secure and accurate notes for better decision-making Personalise care for everyone you support Save time on administration and collaborate more effectively Join up and connect all your technology We’re an NHS Assured Supplier of social care technology. Let us help you take your care planning to the next level.
Contact info
Third Floor, Dean Park House 8-10 Dean Park Crescent, BH1 1HL, Bournemouth, United Kingdom
- 023 8000 2288
- hello@nourishcare.com
- care-planner.co.uk
2.7
Poor
676 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I liked that it was a good experience…
I liked that it was a good experience and they were very supportive. Brilliant for a small team. A little disappointed with their support team. We reported technical issues and 3 months later nothing had been done. Other than that I would highly recommend
24 January 2023
Reply from Nourish Care
We are sorry for the delay in resolving your issue, in the future we will endeavour to keep you more informed of the development of your issue, rather than just confirming it's resolution. Thank you very much for your review Ronald, it helps us to continue improving the quality of our service.
Rae was very patient and nice, she explained everything in a nice way and keep asking if I have any questions
She was very patient and explained things in details, she volunteers to help us if we are stranded any time
24 January 2023
Reply from Nourish Care
Every CarePlanner customer receives a dedicated Account Manager like Rae to ensure they have someone they know and trust to work with whenever they need to learn more about their system, so please reach out anytime you want to Kafi, and thank you for the review.
Care Planner training
Well presented with clear and helpful training and lots of opportunities to ask questions.
18 January 2023
Reply from Nourish Care
Asking questions is how we learn, and we've learned so much from our users through the open, collaborative process we champion at CarePlanner, thank you for the review Margaret. Here's a long and successful partnership!
Mighty Health Care Limited, Cardiff
It was a very helpful and informative session. The instructors were very clear going through the details and instructions step by step.
11 January 2023
Reply from Nourish Care
Getting things right on the first step is crucial to a long and healthy partnership, and we're looking forward to one with you Stacy and everyone at Mighty Health Care. Thank you for the review.
Excellent Response times and Customer Service from Careplanner
Excellent response times from Careplanner, replied within the hour and liaised with PASS Everylife to resolve the problem within a short space of time. Daniel Garland had great customer service skills and got me the answer I needed very quickly. We use Careplanner and also PASS systems, and I have to say there is no comparison, Careplanner wins hands down for customer services and response times which in a fast paced sector like Home Care makes our lives a little bit easier. Well done Careplanner (and Dan)!
12 January 2023
Reply from Nourish Care
Thank you so much for the review Shirley, we are committed to providing leading customer experience at CarePlanner and it's always amazing to hear our users share their experiences. Dan and our support staff will always be on hand if you need us, whether it's integrations, appointments, payroll or just logging in, we're here to make your life easier.
CarePlanner Initial Training
The initial training on CarePlanner handled by Jess was detailed. Explanation/clarifications were given to every question. She was very helpful and detailed.
15 December 2022
Reply from Nourish Care
Choosing the right digital solution can be a challenging process, that's why we back our system up with teams of committed and knowledgable people like Jess who will always be available to support you Grace. Thank you for the review.
Reply from Nourish Care
Our Account Managers, like Katie, are here to make sure you get everything you need from us, and as your dedicated Account Manager, Katie will be with you every step of the way forward Danielle. Thanks for the review!
I had great help and the man was able…
I had great help and the man was able to correct the problem. Thankyou very much
15 December 2022
Reply from Nourish Care
We're always happy to help, we know how important your work is Maria!
Thank you for the review.
It has been a very productive training…
It has been a very productive training session. Alex has been very helpful and is very knowledgeable and was able to share a lot of helpful tips in navigating the software.
28 December 2022
Reply from Nourish Care
Getting started with a new digital platform can be intimidating. That's why we're so proud of our Account Managers like Alex who work with our users to ensure you are comfortable with CarePlanner, and getting everything you need from it. It may have started with a training, but Alex will be with you for every step going forward! Thank you for the review Ann.
James on the helpline was very helpful…
James on the helpline was very helpful in answering all my questions and addressing any issues I had.
15 December 2022
Reply from Nourish Care
Our support team are always available with effective guidance to ensure your service is always running as smoothly as possible. Thank you for the review Gerard.
Very helpful in terms of teaching me…
Very helpful in terms of teaching me how to use CarePlanner, easy and straightforward.
16 December 2022
Reply from Nourish Care
There's enough in care that is complicated, we're happy to help make things a little simpler for you Dylan. Thank you for the review.
Every time we call for help or advise…
Every time we call for help or advise they are very prompt and provide useful information
15 November 2022
Reply from Nourish Care
We know it's not enough to just provide software, that's why we work so hard to make sure all of our users are always supported, whenever they need us. Thank you for the review Camelia.
Good app works well no problems that i…
Good app works well no problems that i can see
14 December 2022
Reply from Nourish Care
Thank you Alan! Our App is one of the many parts of the CarePlanner system designed to make your life easier, and give you more time to focus on care.
A weight off my shoulders
It was refreshing to find software that understands the flow of business in a Domiciliary care setting
13 December 2022
Reply from Nourish Care
Domiciliary Care is a unique and vital part of social care, and we are committed to working with exemplary providers like yourself Amanda so we are always at our best too. Thank you for the review.
Great Training and Product Knowledge
It wasn't the system itself that did it for me but the presentation of the training. The account manager was able to explain the system so clearly and in the most engaging way. She answered all the questions I had too. I couldn't wait to start using.
5 December 2022
Reply from Nourish Care
Care is inherently human, and that's why we put personal experience at the core of what we do at CarePlanner. By working alongside our users we ensure our system fits your needs, and we can build for the future together. Thank you for the review Aham.
Alex was helpful and informative
Alex was helpful and informative. Showed me some extra perks of using Careplanner to make life a little easier.
30 November 2022
Reply from Nourish Care
We appreciate that when you're focussed on getting what you need from our system you might not realise they other features that can help you provide your service, that's why our Account Managers like Alex are here to help you utilise our system to the fullest, at your pace. Thank you for the review Gabby.
Great Service & great product!
We joined Careplanner around three months ago and were very satisfied with the functionality and price of the product.
We were onboarded by Adam Wood, who has been helpful from the start, he goes out of his way to make sure we know how to use the product and is always on hand if we need any support.
Today, with little notice Adam supplied additional training to some new starters in our company and they were really impressed with Adam and what the product could do.
I would recommend Careplanner to anyone that asked as it is much better than many other more expensive competitors.
1 December 2022
Unprompted review
Reply from Nourish Care
Thank you so much for the review Jon!
We believe it is our user focus, as exemplified by Adam, that really makes us stand out from our competitors, here's to a long and successful partnership!
I had a problem with my care planner
I had a problem with my planner. Email staff the person who helped me was called Dan.very helpful always emailed me straight back.trying to sort it out. Thank you Dan I appreciate it
24 November 2022
Unprompted review
Reply from Nourish Care
Nothing is ever perfect, but as long as we work together we can always find a solution, that is why we value the human connections at the core of our system so much, and why our team members like Dan will always be available when you call.
Thank you for the review Kelly, we appreciate it.
Great Service
Care Planner have been very helpful so far in our journey. Today's financial training was very good indeed, we look forward to working together in the future and we know that we will feel comfortable reaching out whenever we need further support. Thank you and thank you in advance.
30 November 2022
Reply from Nourish Care
That's what we love to hear Lucy, we're always available and we look forward to talking to you again soon and continuing to build on our partnership. Thank you for the review!
Creating separate regions on Care Planner
Dan was super brilliant! He explained what we needed to know (2 queries) patiently. Very professional, and friendly at the same time. Brilliant customer service, from one happy customer!
30 November 2022
Unprompted review
Reply from Nourish Care
Thanks so much for the review, Dan is a great team mate and someone whose patience has helped us out in the office as many times as it's helped folk providing care! He helps show us the best support is sincere, and it is something all our teams are committed to sharing with our users.
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