Cardly Reviews 239

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I live in the UK and Cardly provides a great cost effective and reliable service for all of our Canadian family celebrations. Great choice of cards, easy to use and the gift cards can be used acro... See more

Company replied

Rated 5 out of 5 stars

Cardly is truly exceptional. Their team is so personable, and their customer care is on another level. Every interaction feels thoughtful and intentional. I’ve told my entire family about them, and no... See more

Company replied

Rated 5 out of 5 stars

Just to say I am over the moon with this site ,I've used you for the first time for well wishes for my cousin received within a few days ! There new year card still hasn't been received since posting... See more

Company replied

Rated 5 out of 5 stars

Cardly has made my prospecting super easy and has already paid for itself several times over. I've only been sending out 100 cards per week (to high ticket commercial insurance leads) and plan to sca... See more

Company details

  1. Gift Shop
  2. Gift Wrap Store
  3. Paper Store

Written by the company

Send a personal, handwritten greeting card without lifting a pen. You write. We post. Send cards to friends and family in the UK, Europe, US, Canada, Australia and more countries with ease. Keep it personal with Cardly!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

239 reviews

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Rated 5 out of 5 stars

Such a great service

Such a great service, fuss-free, and easily make your friends and family's days. I send birthday cards monthly with the "send later" function. Staff are an excellent help. I would love to receive a conformation when delivered also.

Staff have since followed up and am happy to award this business 5 stars.

14 June 2023
Unprompted review
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Reply from Cardly

Thank you so much for sharing your thoughts about our website Jess. We're constantly trying to make it even better and feedback like yours helps us do that.

Rated 5 out of 5 stars

A great service.Cards arrived quickly…

A great service.Cards arrived quickly to my son in Canada. I would highly recommend this service. I made a error with the mailing address which they rectified without fuss.. I will certainly be using Cardly going forward.

9 June 2023
Unprompted review
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Reply from Cardly

We look forward to that Marie. Thank you for sharing your wonderful feedback.

Rated 5 out of 5 stars

Used them a few time and they are…

Used them a few time and they are amazing the cards are so lovely. Very helpful I accidentally put the wrong address and they helped me out straight away, affordable especially when you are sending over seas.

16 May 2023
Unprompted review
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Reply from Cardly

Hi Lacey. That you for being a repeat customer and for taking the time to share your experience.

Rated 5 out of 5 stars

This is the first time I have sent an…

This is the first time I have sent an online card.
I needed some help, I received an instant reply from CARDLY solving the problem quickly. Very friendly staff but professional. I will definitely use CARDLY again, fantastic.

7 May 2023
Unprompted review
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Reply from Cardly

Thank you for sharing your positive feedback Jane. We look forward to next time. :)

Rated 5 out of 5 stars

Amazing personal help online.

I had some difficulty while making my order for a birthday card. Having sent a message on the little window at right, Patrick replied by email and guided me through every step! I have never had so much personal help from an internet website before!
It is quite refreshing to get a real human at the other end, in all this world of Bots and Virtual Assistants. So I appreciated Patrick's personal help very much.
(My problem had been simple, I should have used the magnifier + and - to adjust the image size so that it was all on the screen. I hadn't noticed the magnifier tool was there!)

7 May 2023
Unprompted review
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Reply from Cardly

Thank you for taking the time to share your feedback Colin. We're happy to help and hopefully you find the site a bit easier next time.

Rated 1 out of 5 stars

10 days to send a card

10 days to send a card. I've used Cardly three times as I live overseas and away from family. They have been on time 0 times. Whatever they say add 4-5 days. Also, how about giving an option that let's us know delivery times before you surprise us with 3x the national average delivery speed.

5 May 2023
Unprompted review
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Reply from Cardly

Hello Kevin. We're sorry to hear that you have had a bad experience. Can you please contact us via support@cardly.net so that we may assist you? Cards are sent same day if ordered before 10AM local time (Monday to Friday) or the next business day if after. There should be no reason for a card to be sent 10 days after ordering unless you asked for it to arrive at a later date. After we post a card we are entirely reliant on the local mail carrier (Royal Mail, Canada Post, USPS and Australia Post). 99.99% of cards arrive without issue. That has obviously not happened here and we are anxious to resolve this for you. Please contact us so that we may help.

Rated 5 out of 5 stars

Thank you Patrick!

I had problems logging into my account .
Patrick could not have been more helpful.
He managed to solve the problem after several emails- probably caused by me having a Granny moment!🤦‍♀️
Amazing customer service.
So nice to have such a varied selection of cards which can be personalised handwritten and sent direct to recipient.
So glad to have found this company.
I will be using them for all my occasions requiring cards from now on🥰

2 May 2023
Unprompted review
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Reply from Cardly

Hi Gill. Thank you so much for sharing your feedback. We're glad we could help and we hope you keep enjoying the site.

Rated 5 out of 5 stars

What a helpful and understanding team

I have chosen to send a customized card which was designed by myself, after I paid Ive noticed that there was an issue with the final result as the design had some flaws and wasn’t neat and it was totally my fault, so I reached out to cardly support and my case was handled by Patrick who suggested to cancel the order and submit a new one and cardly will credit my account so that I won’t have to pay again!!! How lovely and kind is that Ive been using Their service for 8 months now and let me tell you this,, Cardly never ever failed me not even ince, I am a loyal and a happy customer!!
Keep up the good work

29 April 2023
Unprompted review
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Reply from Cardly

Thank you for sharing your experience Dream Liner. We're here to help.

Rated 5 out of 5 stars

Awesome customer service

Great service, I had to make a change to my order and they corrected it fast and with no hassle. Would definitely recommend them to anyone.

28 April 2023
Unprompted review
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Reply from Cardly

You're very welcome Will. We're happy to have been able to help. Thank you.

Rated 5 out of 5 stars

Brilliant service and cost effective

Brilliant service and cost effective! I even made a mistake on the address and notified them about 8 hrs later after realising my mistake and they corrected it for me in a timely fashion. So I would also say great customer service!

25 April 2023
Unprompted review
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Reply from Cardly

Thank you for sharing your feedback Ashley. We're happy we could help.

Rated 5 out of 5 stars

Super easy order process

Super easy order process, excellent customer service. I had an issue and they responded and fixed it quickly.

21 April 2023
Unprompted review
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Reply from Cardly

Thank you David. We're glad we could help.

Rated 5 out of 5 stars

Needed to send a card from UK to…

Needed to send a card from UK to Australia very quickly and found this service to be brilliant. The variety of cards is amazing and its easy to personalise them with wide range of options. Excellent value too.
Will definitely be using the reminder function and using Cardly again, Thank you

15 April 2023
Unprompted review
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Reply from Cardly

That is very kind of you Ange. Thank you for sharing your experience and we look forward to next time. Perhaps we can help you send cards to friends in the UK too? We are based in the UK, Canada, Australia and the US.

Rated 5 out of 5 stars

Great price and great customer service

Great price, great customer service! I sent a card, then realized I had forgotten to include some information on the card. When I emailed the company they got back to me quickly with a resolution. I really appreciate knowing that a company has such good things to offer AND great customer support. I will always use Cardly and have broadcasted to my friends and neighbors.

26 March 2023
Unprompted review
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Reply from Cardly

Thank you for sharing your experience Sharon! We're glad we could help.

Rated 5 out of 5 stars

Excellent service

I wanted a quicker (than posting uk to Australia) card/gift which could be sent direct.
I came across Cardly after a bit of a google search, very impressed that I can pay in sterling, order a gift card, personalise the card and secure the gift card with personal details belonging to the recipient.
I liked that there was a variety of postage options and my card arrived very quickly.

I would definitely use Cardly again 👍👏🏻🤩

23 March 2023
Unprompted review
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Reply from Cardly

Thank you for your kind feedback Miriam. We're so glad you found us. We're pleased we were able to help you send a card to Australia from the UK. Perhaps we can help you send cards to friends in the UK too? We are based in the UK, Canada, Australia and the US.

Rated 5 out of 5 stars

First class customer service

I’ve never been a lover of sending online cards but when I realised I didn’t have enough time to post a card from uk to Australia I had no choice, thank goodness I came across Cardly, what a breath of fresh air! The choice and personalisation of the cards is amazing, I especially love the ability to doodle which allows you to really personalise your card. Unfortunately I input the recipient address with an error and contacted customer service. The response was almost instant (no waiting 48-72hrs for a response from Cardly) and Patrick was so friendly and helpful and rectified the error with ease, thank you Patrick! I will most definitely be recommending Cardly, can’t wait to use again!!

15 March 2023
Unprompted review
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Reply from Cardly

Thank you so much Alison! That is very kind feedback and much appreciated. We're so glad you found that sending cards online with us was better than you were expecting. Looking forward to next time!

Rated 5 out of 5 stars

Excellent customer service

After speaking with Patrick, I wouldn't hesitate to recommend this company based on customer service alone. He always responds promptly, has taken the time to answer a million of my questions, and sent through video instructions to help me get my account set up.

8 March 2023
Unprompted review
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Reply from Cardly

You are very welcome Ashley. Thank you for sharing your experience with Cardly. We're here to help!

Rated 5 out of 5 stars

GREAT

Excellent choice of cards for every occasion. Patrick and the team go above and beyond. I don't even look at the 'other' sites now.

6 March 2023
Unprompted review
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Reply from Cardly

Thank you Jane for sharing such positive feedback. We really appreciate it.

Rated 5 out of 5 stars

Amazing and affordable card service!

Had to write a review for this because of how happy I am with the service! I sent my card a little later than I should have, but it arrived earlier than expected - on Valentine's Day itself! The website is a little tricky to navigate, but easy to use once you get a hold of it. I was amazed at the quality of the handwriting and doodles, and my recipient was surprised that it was all done online because of how handcrafted it looked! I was also surprised at how affordable it was (please don't change your prices xD)

Now that I'm far away from my family, I will definitely come back again and again for these personalised cards.

14 February 2023
Unprompted review
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Reply from Cardly

Hi Delphine. Thank you so much for sharing your experience with Cardly. Getting feedback like this is amazing and really appreciated by the team. If you get a moment please send an email to support@cardly.net and share your thoughts on how we can improve the navigation. We'd love to make that better. We'll also do our best to keep the prices we have. Thank you!!!!

Rated 5 out of 5 stars

Cardly is simply AwesOme.

Cardly is simply AwesOme.. huge number of selection and always delivering at time.. even if something goes wrong, u can always connect to their helpline.. and they r very helpful.. appreciate it.

27 February 2023
Unprompted review
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Reply from Cardly

Thanks so much for your kind feedback! We're glad that you've had a good experience and that we were able to quickly resolve any issues. ps. We love Toy Story too! :)

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