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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers found the user experience to be positive, highlighting the ease of navigation and the straightforward process of purchasing gift cards. People appreciated the quick and efficient nature of the service, often receiving their digital gift cards almost instantly. The website's user-friendly layout and the wide range of gift card options were also frequently praised. However, some people were dissatisfied with the ordering process, particularly regarding the delivery of gift cards. Several customers reported issues with delayed or undelivered gift cards, despite their accounts being charged. There were also concerns about hidden activation fees for certain card types, which were not clearly displayed until the checkout stage. Additionally, some users found the process of redeeming and using the gift cards to be overly complicated and time-consuming.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers express significant frustration and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the website incredibly easy to... See more

Payment

Users describe ambiguous interactions with payment. Many reviewers report that money is taken instantly, but... See more

Website

Customers had ambiguous experiences with the website. While some reviewers found the website easy to... See more

Order

People report negative experiences with order processing. Many customers express frustration with orders... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve had a really positive experience with Card.Gift. The website is incredibly easy to navigate and user-friendly. The whole purchasing process took just minutes from start to finish. I bought Uber... See more

Company replied

Rated 4 out of 5 stars

It was a simple and straightforward process on my end and it was received swiftly by the recipient although there was a little trouble for them to figure out how to redeem it wich took a bit of resear... See more

Company replied

Rated 4 out of 5 stars

TCN offer a great range of gift cards to suit everyone. Recently security concerns were discovered and it's great that action was taken to address this. One suggestion I would like to make is that... See more

Company replied

Rated 4 out of 5 stars

Simple Was a simple process to purchase the gift card. A little more expectation management of timeline for delivery of the card, especially when it's a digital service offering and "should" be done... See more

Company replied


Company details

  1. Payment Service

Written by the company

Based in Melbourne, Australia, Card.Gift was founded with one purpose, to inspire the way people gift. We design gift cards for gifting, and we design systems to make it easier for gifts to be given.


Contact info

3.5

Average

TrustScore 3.5 out of 5

736 reviews

5-star
4-star
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1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Fun last minute gift 🎁 ☺️

Purchased gift card online got it the very next morning via email very happy with it as a last minute present my daughter was wrapped to have it for Saturday morning shopping at the mall with her friends 🧡

11 April 2026
Unprompted review
Rated 3 out of 5 stars

Suspicious Gift

When I first received gift message I thought it was a scam.
I couldn't easily tell if this was legitimate. Took a bit to track down who sent it. Once verified it was legitimate. I could easily select reward. If couldn't verify I was going to ignore.
I would have preferred to grab the MasterCard or Visa card gifts, however upon selection I need to pay a card or processing fee on top of the gift. I'm not going to pay additional money to get a free gift. Classic scam. The processing fee or card fee should just be subtracted from the gift value, not requiring the recipient to fork out $'s. I ended up using Bunnings vouchers and these worked well.

10 April 2026
Unprompted review
Rated 4 out of 5 stars

Very Streamline interface

Very Streamline interface. Gives a plethora of card options to choose from. I understand it is not a card gift issue but maybe visa cards when purchasing the gift card but having to pay $4.95/2.95 ontop of purchasing visa/master/EFTPOS cards is a bit of a let down. But all in all , a great platform

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Card.gift has been so trustworthy.

Card.gift has been so trustworthy and consistent.. I love the way my order is been delivered without glitches.. They are the best and I do recommend them to family and friends

13 April 2026
Unprompted review
Rated 1 out of 5 stars

I’m not happy

I’m not happy, the digital gift vouchers said you receive them straight away. I still yet haven’t recieved it and it’s been 48 hours. I’ve tried ringing and emailing nothing goes through and still yet to have a reply. With a family that is finding it financially tough. This hurts.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Tip top product

I had a technical banking issue, not being able to send funds electronically, and purchasing this credit card was a lifesaver

6 April 2026
Unprompted review

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