Placed my order in November and as of today the order status hasnt changed, noting its pending. Emails requesting an update remain unanswered. Off to buy a competing product.
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See what reviewers are saying
What a fantastic company. ordered the size 2 cocoon for our classic mini but due to our error it didn't fit due to having sports pack arches on and wide wheels..(Our error). Called and spoke to Joy... See more
The Carcoon Design is good. Unfortunately the service is appalling. An order is placed and acknowledged then nothing happens. Emails and messages left on the telephone get no response at all! If y... See more
I am extremely pleased with my new Carcoon which was well packaged and complete with excellent instructions. It is now installed and working well. This is the third one I have purched over the ye... See more
Company details
Written by the company
We are the official manufacturers and distributors of the carcoon, bikebubble and workstation product ranges. Established back in 1990’s, Carcoon is the clear market leader in car storage systems in the UK and Worldwide.
Contact info
Orchard Mill, 2 Orchard Street, M6 6FL, Salford, United Kingdom
- 0161 737 9690
- info@carcoon.com
- carcoon.com
2.7
Poor
27 reviews
Hasn’t replied to negative reviews
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I think they have gone out of business and forgotten to turn off the website
I placed an order for an Indoor Veloce Carcoon on the 3rd of November 2023 and received an email confirming the order.
The confirmation included the comment "Please note – due to covid-19, we have a waiting list and your order will be shipped as soon as possible.". COVID excuse in 2023, really?
I haven't received my Carcoon or any replies to any emails or an answer to the various voice messages I have left.
I have canceled my order via email and removed the credit card approval. I honestly think that they have gone out of business and forgotten to turn the website off.
24 January 2024
Unprompted review
Avoid - Horrible non-existent customer service
Carcoon has horrible non-existent customer service, I struggle to understand how they are still in business.
I called to order, was told the item was in stock and I would receive it in 2 - 3 days, it did not arrive, I called for an update, no answer, left a message no call back, eventually got to speak to someone who said they would come back to me with an update, this was 8 days after ordering, she did not call back.
3 weeks later still no Carcoon, I called, nobody picked up so I left a message telling them to cancel my order.
If pre-sales service is this bad, when your trying to spend upwards of £600 I can only image how difficult it would be if the item turned up damaged or you ever needed any replacement parts!
I placed an order with Airflow and bought an Airchamber
3 January 2024
Unprompted review
Carcoon Delorean storage
They did everything to help we got it early to save expensive winter storage of Delorean so far it’s really impressive car is dry and shiny despite floods and constant rains
It’s silent and fills quickly
It’s the outside system
10 January 2024
Unprompted review
Ordered over £80 of filters in…
Ordered over £80 of filters in August...now lost that...They kept promising to send them out...Lies...
15 November 2023
Unprompted review
Company no longer trading
Company no longer trading. Placed order three months ago online but since have not answered phone calls or emails. Such a shame as product looked good
30 September 2023
Unprompted review
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