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CarBrain Reviews 7,513

•
TrustScore 5 out of 5

4.8

Car Dealer
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Review summary

Created with AI, based on recent reviews

Evaluating 779 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy, quick, and seamless, highlighting the efficiency of the selling process. Many consumers found the staff to be professional, helpful, and responsive, making the overall user experience very positive. The customer service is frequently described as excellent, with many appreciating the clear explanations and support provided throughout the process. Additionally, people were often satisfied with the price offered for their vehicles, noting that it was fair and sometimes higher than other companies. However, some customers reported issues with the price, mentioning instances where the initial offer was significantly reduced upon vehicle inspection. A few people also felt that the company's practices were unsatisfactory and unsympathetic in these situations.

What people talk about most

Service

Clients share positive opinions on service, highlighting the efficiency and ease of the process. Many... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting an easy, simple, and painless process. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism, clear... See more

Price

Reviewers express satisfaction with the prices offered, often finding them fair or even surprisingly high.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was very easy and quick. I might have been able to get a better sales price listing it myself, but then I would have to spend time and trouble dealing with prospective buyers, meeting up f... See more

Rated 5 out of 5 stars

Selling the old car was a super smooth process. Olvin Mejia helped me getting everything sorted in just single phone call and a bit of negotiation. No back and forth asking managers and waiting for a... See more

Rated 5 out of 5 stars

CarBrain gave me the best price out of all the online auto salvage sites. The process was very simple. Heidi, my point of contact was so helpful and responded immediately to any questions I had. I acc... See more

Rated 5 out of 5 stars

Christian from carbrain guided me from the start of my appraisal to the end when the vehicle was picked up. The guaranteed $ amount and the smoothest pick up transition as promised was just that. Than... See more

Company details

  1. Car Dealer

About CarBrain

Written by the company

CarBrain is the marketplace for less-than-perfect cars. Whether your vehicle is a total loss, a junk car or just a high-mileage older vehicle, we can make an offer on it in less than 90 seconds with free towing included!

We provide a convenient, customer-service focused solution for clients looking for an easy way to get rid of unwanted vehicles. Tell us what car you have, and we'll give you a no-obligation quote lightning fast! CarBrain offers are guaranteed for seven days, and they always include free towing, no matter where you are. We can pick your car up in as little as 24 to 48 business hours.

Have any questions? Our team is always available to answer them at 1-877-877-7911 or via email at info@carbrain.com. We're here to walk you through the process and provide you with the support you need to sell your car without the hassle and fuss.

CarBrain has been in business since 2007 under the name of DamagedCars. With nearly 15 years of experience, we are the experts in the less-than-perfect car market. Don't waste your time with untrustworthy vendors — turn to a company you know you can trust. Get a quote and get started selling your damaged car today with CarBrain!

Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Replied to 15% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Same day service

I didn't know what to do with my car. The locking system has been broken for months. It was going to be way more than I can afford to fix. I called scrap yards and everyone wanted to change me for pick up and the quotes were at less $100 less CarBrain. I confirmed the quote and later that day my car was picked up and I had cash in hand.
Great selling experience.

2 April 2026
Rated 5 out of 5 stars

Super easy to get a quote for my car…

Super easy to get a quote for my car and got a quote almost instantly without having to fully commit. They worked with my schedule to determine best pick up time and communicated clearly and regularly with me about pick up time and what exactly I needed to remove from my car. Olvin Mejia reached out to confirm I was contacted by the tow truck company and reached out to them on my behalf to speed things along and communicated with me often to confirm details, contact had been made and that my car was picked up on time and I got paid.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Honest and dependable service

Everything you said and did was on the point and schedule. I like the promptness and accuracy of how my time us utilize. I didn't have to wait long or waste time hoping everything would go according to plan. The driver Vincent was a big help to me. The company was reliable and sufficient. I will recommend your business and company to my friends and family.

23 March 2026
Rated 5 out of 5 stars

This was a very easy pain free process

This was a very easy pain free process! The driver was on time and quick to get pickup and payment done . Olvin at CarBrain was on top of everything making contact to ensure everything went smoothly! I’d def recommend that if their services!!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

We were delighted to see that the…

We were delighted to see that the business was rated on the BBB and that this was a actual legitimate company! And we were even more surprised of how prompt, easy, and quick everything was handled with getting our car picked up and payment. Couldn't wait to share our experience with our neighbors!!

25 March 2026

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