I actually think these are a good product. But using them, personally, was a big issue. Each time I went to use one I messed up the release and needed a second attempt. Such a shame. Maybe some instru... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought the charcoal soap for my teenager daughter and she said it works quite effectively. She also loves the Hypa dart patches.
Company replied
I am really happy with my Carbon Theory journey so far! I first used their charcoal bar years ago and loved it and now that I’m going through another patch of adult acne, I’m finding their other produ... See more
Company replied
Easy to order. I made up my own box of products, where one gets the option of buying three products and at reduced prices. There is a PayPal option available . The delivery cost is under two pounds,... See more
Company replied
Company details
Written by the company
The newest breakout cleanser, made from natural ingredients including charcoal and tea tree oil. Formulated and made in the UK.
Contact info
United Kingdom
- carbontheory.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing products
Good company, amazing products, fast delivery, and a little discount on first time orders. I will purchase again in the future. Thank you, Carbon Theory!
30 April 2025
Reply from Carbon Theory.
Hi RC,
Thanks so much for your lovely review. So happy you found us!
Best wishes,
Jamie
Team CT
Use this soap regularly
Use this soap regularly. Good price as it was buy 2 get 1 free. Arrived quickly. Great service
28 April 2025
Reply from Carbon Theory.
Hi Caroline,
We are so happy you love the Cleansing Bar! Thank you for taking the time to leave us a review, we really appreciate it.
Best wishes,
Jamie
Team CT
Reply from Carbon Theory.
Hi Kelly,
Thanks so much. So glad you’re enjoying your products.
Best wishes,
Jamie
Team CT
Effective products
Came across Carbon Theory in Boots in Waitrose about 8 years ago. The black soap, Charcoal and Teatree. I am massively passed my teen years but still get breakouts due to combination skin. Using this soap stops the break outs very well. Even if a spot occurs, using the soap quickly combats the spot and stops it getting worse. I have used the white soap and the orange soap, both are very effective. The white soap is a bit more smoothing, the orange soap gives you a fresh looking skin. Boots have stopped doing it for now so ordered the Green super foods soap online, just to give it a try. Works really well, lovely lather, no breakouts so far. Great soap products.
24 April 2025
Reply from Carbon Theory.
Hi Michelle,
Thanks so much for leaving your review.
We are so happy to hear about the results you’ve achieved and thrilled to be part of your continued skincare journey!
Best wishes,
Jamie
Team CT
100% recommend this
This is an amazing product. I first tried it as it was part of a Boots Advent Calendar. My skin feels clean and looks wonderful after using this product. Highly recommend this.
28 January 2025
Reply from Carbon Theory.
Hi Lorraine,
We are thrilled to hear this. Thanks so much for sharing your review!
Best wishes,
Jamie
Team CT
Great body soap
The salicylic acid soap smells fantastic and is good body soap. However, because I live in a hard water area, I found that I needed to use a body wash afterwards to remove the film that was left on my skin.
Delivery was fast and I wish the soaps were packed in something that wasn't plastic.
3 April 2025
Reply from Carbon Theory.
Hi there!
We are so pleased you love the Salicylic Cleansing Bar. Thanks for the feedback regarding the packaging, we do now also offer the Travel Tins that can be re-used!
Best wishes,
Jamie
Team CT
Worth Every Penny!
The results, the packaging, The Quality, The Value is awesome. This is way better than any other skincare products Ive used.
26 March 2025
Reply from Carbon Theory.
Hi Ms Al Marzooqi,
Thanks so much for your lovely review, we really appreciate you taking the time to provide feedback and we are so happy you love Carbon Theory!
Best wishes,
Jamie
Team CT
Reply from Carbon Theory.
Hi Vonny,
So happy to hear this and thank you for taking the time to review us!
Best wishes,
Andrea
Team CT
My item got delivered to an entirely…
My item got delivered to an entirely different town and location. Still never received them, emailed customer service no response
3 March 2025
Reply from Carbon Theory.
Hi Hadiza,
Thank you for reaching out. I’m sorry to hear that your order has not yet arrived.
I see that your email was sent over the weekend, and we responded at the earliest opportunity within our business hours (Monday–Friday).
We’ve requested some additional information to assist you further. Please kindly reply to our email at your earliest convenience so we can work on resolving this for you as soon as possible.
Best wishes,
Jamie
Team CT
Reply from Carbon Theory.
Hi Doudly,
Thanks so much for sharing this feedback. So happy you love your products!
Best wishes,
Jamie
Team CT
Would never use this product again
I bought the salicylic acid facial cleanser in Superdrug as I’ve used products with salicylic acid in it before and never had an issue. After using this product twice I broke out in the worst rash I’ve ever had, my entire face was red and burning while also feeling like sandpaper. I had to go to the chemist as I thought I was having an allergic reaction where she told me my face was actually burnt. I haven’t been able to put anything on my face apart from prescribed moisturiser for the last 5 days. Wish I had read the reviews as clearly other people have had a similar experience there should be a warning on the bottle or even instructions for a patch test as I am still suffering the effects nearly a week later
2 March 2025
Unprompted review
Reply from Carbon Theory.
Hi Nicole,
I’m so sorry to hear that you’ve had a reaction to an ingredient in the product you purchased - I know how alarming that can be, and I’m sorry for any discomfort caused.
It’s really challenging for us as a brand to control the potential reaction of products on people’s skin; we don’t know what else you’re using, what specific nuances you might have, your environment, or whether you need to build up tolerance.
Sometimes even an active ingredient that would be fine for you at a lower percentage may cause a reaction at a higher amount. All of these factors can influence things a fair bit.
If your skin reaction is severe we would always advise your to consult with your doctor or ideally a dermatologist. They may be able to arrange allergy testing for specific ingredients so you can avoid them in the future.
We will of course pass on your feedback to the product development team in the meantime and if I can be of further help please email info@carbontheory.com
We wish you the best on your future skin journey.
Jamie
Team CT
My order was wrong and I emailed about…
My order was wrong and I emailed about this and have heard nothing back.
26 February 2025
Reply from Carbon Theory.
Hi Toni,
I can see I replied to your email on Monday at 08.10am requesting some images so I could be of further assistance.
Please reach out to me via info@carbontheory.com with the images as requested so I can help you with a replacement.
Best wishes,
Jamie
Team CT
Simple and effective skin care, great value for money
Simple and effective skin care
I love Carbon Theory products, they are very effective for my sensitive skin - I have tried a few different items and none has irritated my skin or caused any problems. A little goes a long way so value for money is amazing.
25 February 2025
Reply from Carbon Theory.
Hi Alison,
We appreciate you taking the time to leave your review! So happy you’re getting great results!
Best wishes,
Jamie
Team CT
Easy to use and quick delivery
5 February 2025
Reply from Carbon Theory.
Hi Daniel,
Thank you for taking the time to leave feedback for your experience and we hope you love your products!
Best wishes
Jamie
Team CT
The package was missing an item but…
The package was missing an item but after a quick email over to them they had it sorted and sent out a replacement instantly. One of the best brand for acne by far!
30 January 2025
Reply from Carbon Theory.
Hi Craig,
Thank you for your review. I’m sorry for the missing item issue but happy to hear you now have all your items and are seeing some positive effects from using them.
Best wishes,
Jamie
Team CT
Reply from Carbon Theory.
Hi D Bain,
Thank you for taking the time to leave feedback for your order and I hope you enjoy using your products.
Best wishes,
Jamie
Team CT
The order came quickly i recieved every…
The order came quickly i recieved every item i can see the change happening on my skin already its clearing up and the scars are fading
6 January 2025
Reply from Carbon Theory.
Hi Ann,
Thank you for taking the time to leave your review. We are so pleased to hear about your positive experience with your Carbon Theory journey so far!
Best wishes,
Jamie
Team CT
I couldn't live without Carbon Theory
Simply the best skincare ever! I've been using their products for around a year now and love them. My skin has improved a lot and feels healthier and looks brighter. It's amazing how all of their new products are as amazing as the others too.
30 November 2024
Reply from Carbon Theory.
Hi Alexandra H,
We are so happy to hear you are seeing such great results and thank you for shari g your journey with us!
Best wishes,
Jamie
Team CT
Products that work for an affordable price
Easy to order, arrived as expected, eco friendly packaging and honestly I love what I ordered, it really works and it’s so affordable! The first spf I’ve found that doesn’t break me out and the acne paste works wonders!
30 November 2024
Reply from Carbon Theory.
Hi Olivia,
We are so happy you love the SPF as much as we do!
Best wishes,
Jamie
Team CT
Reply from Carbon Theory.
Hi Lucy,
Thanks so much for your review! We really appreciate you taking the time to share your experience with us!
Best wishes
Jamie
Team CT
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.