Car & Classic Reviews 3,714

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 911 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website and the straightforward process for selling vehicles, often highlighting the ease of uploading photos and descriptions. Many people appreciate the excellent service, including professional photography and detailed write-ups, which contribute to quick sales and a broad audience for their listings. Reviewers frequently commend the staff for their helpfulness, professionalism, and supportive approach throughout the selling process, making it a smooth and positive experience. However, some customers also noted issues with the product, such as misrepresentations of vehicles in auctions, or problems with the website's classification and clarity regarding service fees. A few other people also felt that customer service could be unhelpful or dismissive when addressing concerns, particularly regarding auction processes and listing accuracy.

What people talk about most

Website

Customers consistently note positive experiences with the website, praising its ease of use for buying,... See more

Product

Customers had ambiguous experiences with product, with many reporting successful sales and purchases of... See more

Service

People report positive experiences with service, with many reviewers praising the helpfulness and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform very user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first time using Car & Classic as a private seller. Simple to use website providing free valuations and free adverts to sell your car, with options to pay for enhanced promotions. I went with t... See more

Rated 5 out of 5 stars

First time selling a vehicle by auction and would happily do so again. James had everything covered from start to finish, was particularly efficient with communication, explained the process thoroughl... See more

Rated 5 out of 5 stars

Absolutely brilliant - every step of the way clear and concise instructions. Stunning photos . App.really appeals to like minded people who enjoy classic cars /vehicles. Thanks to Mohammed f... See more

Company replied

Rated 5 out of 5 stars

FANTASTIC: 1st time selling a car with CAR & CLASSIC, after I enquired about a realistic value via their website. Quick and easy to use, upload photos, and all at a reasonable price for sell... See more


Company details

  1. Auto Auction
  2. Online Auction Service
  3. Online Marketplace

Written by the company

A worldwide online market place to buy and sell your dream Classic Car, Bike and more


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Selling my car with Car and Classic

The advert I placed in Car and Classic found the right buyer for my car which appealed to a limited market. The Car and Classic website appeals to real Car enthusiasts which believe is a great strength. The fact that it is free to advertise on the site is also very helpful for seller. I will continue to use the site to both buy and sell.

19 March 2026
Unprompted review
Car & Classic logo

Reply from Car & Classic

Hi David,

We’re really pleased to hear your advert found the right buyer, especially for a car with a more niche audience. It’s great to know you value the enthusiast community on our site and that free advertising makes things even easier. We’re delighted you’ll continue using Car & Classic for both buying and selling.
Thank you for choosing Car & Classic.

Rated 5 out of 5 stars

Richard Day was OUTSTANDING!

Richard Day was an OUTSTANDING liaison and made the process of selling our WR1 simple and effective via the Car & Classic online Auction. Not only that we also received excellent service from the whole team involved with the sale, this included the content writers and photographer!

14 March 2026
Car & Classic logo

Reply from Car & Classic

We’re thrilled to hear how smoothly everything went and that Richard made such a standout impression throughout the sale of your WR1. It’s also great to know the wider team — from the writers to the photographer — helped make the whole experience feel effortless.
Thank you for choosing Car & Classic.

Rated 5 out of 5 stars

BMW E92 sold in a week

Sold my BMW e92 330i within a week of advertising on car & classic. Easy to upload and edit.
Would definitely recommend this site & will use again.
And best of all the advert was free.

15 March 2026
Unprompted review
Rated 4 out of 5 stars

Sold in 4 days

Achieved the sale after 29 years of ownership of my classic Saab within 4 days of placing the advert. Initially uncertain which platform to use but Car & Classic proved to be an efficient and highly effective method. Would use them again if I ever decide to sell my classic Jaguar.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Chandler from Car and Classic. The service was impeccable, super organised and made me feel as though I had zero concerns. It was my first auction with C&C and I would definitely do it again.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and easy to use

A big compliment to Car & Classic: It is by far the best platform, very clearly structured and user-friendly. The sales and payment process was always transparent, fair and secure. I will certainly do business again.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

I would like to recommend anybody who…

I would like to recommend anybody who is thinking of selling their car to get in touch with Sam Neill who talked me through the whole process and kept in touch throughout the process.
I cannot speak more highly of Sam who was very knowledgeable of the whole process and was with me through to the end which ended late on a Friday night
A big thank you Sam
John Taylor

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Hi I WOULD JUST LIKE TO SAY THAT CARS…

Hi I WOULD JUST LIKE TO SAY THAT CARS AND CLASSIC ARE A PROFESSIONAL COMPANY AND CERTAINLY DO AN EXCELLENT JOB AND I WOULD LIKE TO RECOMMEND THEM TO ANYBODY WHO WANTS TO SELL THEIR CAR THANKS MR FIROZ ADAM

16 March 2026
Unprompted review
Rated 1 out of 5 stars

AVOID


AVOID

For many, Christmas is a time of reflection and looking back on the year just gone.

My reflection has been of a journey on which I deeply regret starting, with Car & Classic and especially Tuned Imports of Rotterdam which caused me a huge amount of upset and stress.

Whilst Car & Classic have eventually refunded my buyers premium, trying to get anyone there to act on my behalf was like walking through treacle, especially one staff member who had to be pressured into telephone calls as he only wanted to email and constantly reminded me I had accepted the car thus it was out of his hands.

The owner of Tuned Imports is even worse. A man who only seems able to reply to emails at 2am, and finally ceased to answer any at all. Operating a very dubious business, he has been proven to LIE about the condition of the car he sells (I have proof of this as shown below).

When a fellow bidder asked specifically about there being any rust or corrosion the answer was
'Both the body and undercarriage are free of any rust issues'

This was the point I decided this was the car I want! I won the car and went over to pick it up, all the way from UK to Rotterdam.
The vehicle appeared to be in acceptable condition, and I was pressured by an employee, to accept it as so on the car & Classic app, which means not only do I send the money, I pretty much loose any option to reject.
Unfortunately on return and having the car inspected by a reputable Mercedes classic specialist the reality was shocking. Massive holes abound, which means a bill of around £3500 to fix the car properly. Tuned Imports have no interest in paying the money and tell me in Holland this job is a few hundred euros! Yes it probably is when you operate a dodgy business selling dud vehicles.

After numerous emails to Tuned Imports they eventually agreed to allow me to return the car BUT still would charge me 9% for the export tax he paid. At this point the stress this has caused me has ground me down and I accept. But what a surprise when I give him some options for returning the car he yet again ignores my emails as does his employee and even worse my new contact at Car & Classic.

I have a whole trail of emails I would be happy to share to prove this case, and most importantly I have screenshots showing the blatant LIE about the condition of this vehicle.

Ultimately my message is, AVOID Tuned Imports. They are a dubious business whom I could never ever trust. They take a small number of ‘lifestyle’ photographs which is around a third of the amount Car & Classic would take, and these photographs are a ‘lifestyle’ photo taken from a distance to avoid showing any detail.

AVOID buying a car from auction, unless you are 100% confident as to the description, and accept that especially in the case of Car & Classic that if you have pressed the ‘accept’ button you will have ZERO comeback and they really have no interest in acting on your behalf to act as mediators between vendor and buyer.

I have now had to keep the vehicle and will need to spend a minimum of £12000 to get it repaired.

24 November 2025
Unprompted review
Car & Classic logo

Reply from Car & Classic

Hi,

Thank you for taking the time to share this in such detail. We’re genuinely sorry to hear how stressful this experience has been for you, and also for the delays and lack of responsiveness from the seller - we understand how frustrating that can be.

We do want to clarify that our team did in fact remain consistently available throughout this case. We made repeated efforts over several weeks, via both phone and email, to support you and encourage communication between both parties. At no point were you left without support or ignored by our support staff.
This was also acknowledged during your conversation with senior management following your initial review.

Our aim is always to support both buyer and seller and help move matters forward, particularly when issues arise. We’re sorry again that the overall experience has been such a difficult one for you.

All the best,
Car & Classic

Rated 5 out of 5 stars

Great end to end experience

End to end from joe stocktons initial support and valuation and through the registration process the team at C&C where very helpful. Portal as we all know as users of the site is slick so adding details was a breeze. Photographer was local and super efficient. To top it all car was sold bang on reserve which I was delighted with. My first experience of selling on line and pleased I chose C&C

10 March 2026
Rated 5 out of 5 stars

Excellent prompt service.

Excellent prompt service.
Kept me fully informed during the process.
All the staff I dealt with were extremely knowledgeable and nothing was to much trouble for them.
Thanks again
Greg and Team

11 March 2026
Unprompted review

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