Captain Cooks Casino Reviews 

5,441
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Not only will you never win, but even the Reward Riches free chances youll litterly go days where it says " no win this time" lol Its terrible all around now. It was good yrs ago but its downhill con... See more

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Rated 5 out of 5 stars

always a pleasure playing all my favorite games i love and more. payouts are almost always in my account earlier then promised, tech support and my buddy Chip are very knowledgeable and always eager... See more

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Rated 5 out of 5 stars

Captain casino is 100 percent my number 1 online casino i love and believe the gifts and support and games are magical and lucky.. So....well 'nevermind, just join 'X' ""WoW , dont miss a chance... See more

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Rated 5 out of 5 stars

Hi I win 3000 nz dollars and only receives 2100 and nothing to do with bonus first time I have ever been short before. I have proof of the winnings . This has never happened before I always get paid t... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Casino

About Captain Cooks Casino

Written by the company

CaptainCooks.Casino is a premier online casino that offers players an unparalleled gaming experience.

With a focus on providing a safe and secure environment using latest encryption and security protocols, CaptainCooks.Casino is committed to ensuring that players can enjoy their favorite casino games without any worries.

Captain Cooks Casino boasts a wide range of games, including popular titles like blackjack, roulette, and slots, as well as exciting new games that are constantly being added to the site such as live dealer.

With fast payouts, amazing loyalty bonuses, and 24/7 customer support, CaptainCooks.Casino is the ideal choice for anyone looking for a superior Online Casino experience.

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4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(5,441)

711 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good bonus an promotion

Good bonus an promotion

16 July 2026
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Reply from Captain Cooks Casino

Thank you for your positive feedback! We're glad you're enjoying our bonuses and promotions, and we hope they continue to enhance your gaming experience at Captain Cooks Casino.

Rated 4 out of 5 stars

First credit bonus

First credit bonus

14 July 2026
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Reply from Captain Cooks Casino

We're thrilled to hear you enjoyed your first credit bonus! We hope it brought you some exciting wins!

Rated 5 out of 5 stars

Awesome job and thanks again for your…

Awesome job and thanks again for your help and support in the casinos that we all play appreciate you and everyone who has been involved in this community thanks again for all you have accomplished and we look forward to seeing you

8 July 2026
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Reply from Captain Cooks Casino

We're thrilled to hear that you had a great experience with us! Your satisfaction is our priority, and we look forward to serving you again at Captain Cooks Casino.

Rated 5 out of 5 stars

Great servixe

Great servixe

11 July 2026
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Reply from Captain Cooks Casino

Thank you for your kind words! We're thrilled to hear you enjoyed our service at Captain Cooks Casino.

Rated 5 out of 5 stars

this is a great casino

This is the best thing thats happened to me so fare just out of the blue this came up and i won money

11 July 2026
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Reply from Captain Cooks Casino

We're thrilled to hear that you're enjoying your experience at Captain Cooks Casino! Keep the good luck rolling and thank you for your kind words.

Rated 1 out of 5 stars

I been playing captain cook for years

I been playing captain cook for years . I won a 22000 off them and ever since then . They stop letting me use my vip point. Witch help me move up to different levels. They say the same thing everything. I miss used the bounce future . But that's what it's there for. To use it when u need it. They are a bunch of scammed after u win big with them. I probably lost more then I won
And they still treat a paying customer like this. This is outrageous. And it's turning into a scam. And on my birthday didn't even give me free spins or anything. Been using tnis site for 6 years. And haven't been the same after my medium win
I say stay away from this site. They will rip u off

10 July 2026
Unprompted review
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Reply from Captain Cooks Casino

Thank you for sharing your experience with us. We can't access or discuss account details here, but our team can help directly. If you reach out to support@crhelpdesk.com, they'll be able to review your account and assist you personally. We appreciate you being part of our community for six years, and we'd welcome the opportunity to look into this for you.

Rated 2 out of 5 stars

I made a big win of just over 4500 then got my vip chip redemption blocked…

I made a big win of just over 4500 then won some vip chips as a bonus including one for 600 and another for 1000 plus I’ve deposited thousands and got more vip chips that way. But for some reason they have a block on me from redeeming those chips and they won’t tell me why except it has to do with my winnings my deposits my playing etc now I’m only talking about 2550 chips which when redeemed is only $25.50 not hundreds of thousands I’ve tried depositing more money but I’m still blocked. This law a Royal pain in the ass. One I’d like resolved but they don’t seem to want to

I should have added that I’ve talked to the support team only to be told that they can’t do anything that even though my vip points are blocked i can still deposit and play and earth n more points which I’ve done but my VIP points are still blocked and no one can lift the ban. So why should I continue to dump more money into a casino that does this to me for no reason. I’ve put in hundreds more since the block but they won’t let me redeem a lousy 25$ in vip points after everything I’ve put into the casino this is how I get treated after one big win.

So don’t tell me to go talk to your support they won’t do anything

So I tried again to go to your help support only to be shut down over and over again stating my vip points are depended but I can certainly deposit more money and play and earn more VIP points that I’m not allowed to use.

I’ve gone ahead deposited over 500 into other captains cooks and the luxury casinos far more than the meaner 25.50 my VIP points are worth but your help dormant help they just keep regurgitating the same garbage that my points are suspended but I’m welcome to continue playing and earning more points I can’t use.

This is absolute trash your super system it’s run by bots I never get to speak to an agent instead in cut off after they tell me 3,times that my points are suspended they can’t tell me why but in more than welcome to keep playing.

Well I’ll tell you this I won’t be putting any more money into you’re casino until you clear this cramp up I’ll go find another casino who will welcome my money just fine and treat me better.

You continue just like you are and you’ll have no players left

8 June 2026
Unprompted review
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Reply from Captain Cooks Casino

Thank you for taking the time to share this with us. We can't access or discuss account details here, but our team can help directly. We're committed to maintaining the highest standards for all our players, and our friendly support team is ready to look into this for you. Please reach out to support@crhelpdesk.com anytime.

Rated 4 out of 5 stars

My free spins

My free spins

8 July 2026
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Reply from Captain Cooks Casino

We're thrilled to hear you're enjoying your free spins! Keep the reels spinning and good luck on your next games!

Rated 3 out of 5 stars

I like that its really relaxing after a…

I like that its really relaxing after a long day unfortunately havent had many wins at all so far I may need to start looking 4 another site

8 July 2026
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Reply from Captain Cooks Casino

Thank you for your review! We're glad you find the experience relaxing after a long day. Luck can fluctuate from session to session, and we're proud to offer the highest win rates guaranteed across all our games.

Your luck could turn around at any moment! Just last night, S.P. won $200,000 on 12 Masks of Fire Night Fever!

Our friendly team is always here at support@crhelpdesk.com if you'd like any tips to make the most of your gameplay.

Rated 5 out of 5 stars

Playing the game

Playing the game

7 July 2026
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Reply from Captain Cooks Casino

We're glad you're enjoying the games! Keep playing and have fun at Captain Cooks Casino.

Rated 5 out of 5 stars

I highly recommend to friends family

I enjoy playing and I always recommend

6 July 2026
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Reply from Captain Cooks Casino

Thank you for your kind words and for recommending us! We're delighted to know you're enjoying your time at Captain Cooks Casino.

Rated 1 out of 5 stars

NOTHING but problems

NOTHING but problems, they say bonus, but you never win, always the same # ,wins, i think it is running a ai bot! or something is very wrong. tryed to talk to them but can not even talk to a live agent, hmmm, i think i will play my money on a new casino!!!

1 July 2026
Unprompted review
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Reply from Captain Cooks Casino

Thank you for your review. Our 24/7 friendly customer service is available here: support@crhelpdesk.com

We have the Highest Win Rate Guarantee and the most winners out of all casinos - our support team would love to help address any outstanding issues you may be experiencing.

Rated 1 out of 5 stars
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Reply from Captain Cooks Casino

Thanks for sharing your thoughts! Luck can swing from session to session, and a dry spell doesn't mean the wins aren't coming. A lucky winner R.S. just won over $400,000 on our bespoke game Casino Rewards Millionaires Club! Our games also carry the Highest Win Rate Guarantee, so you're always playing with the best odds available. Why not check out the "hot" games marked with the fire icon for a fresh shot at a win? If you'd like a hand with anything, our friendly team is ready 24/7 at support@crhelpdesk.com. Wishing you a lucky spin soon!

Rated 5 out of 5 stars

Sometimes for winning and sometimes for…

Sometimes for winning and sometimes for entertainment, but I love this site.

21 August 2025
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Reply from Captain Cooks Casino

We're glad to hear that you're enjoying the thrill of the game, win or lose. Keep playing and good luck!

Rated 5 out of 5 stars

I love this casino

I love this casino

5 July 2026
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Reply from Captain Cooks Casino

We're thrilled to hear that you love Captain Cooks Casino! We hope to continue providing you with an exciting gaming experience.

Rated 5 out of 5 stars

Best experience

Best experience

5 July 2026
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Reply from Captain Cooks Casino

We're thrilled to hear you had the best experience with Captain Cooks Casino! We look forward to providing you with more fun and exciting gaming experiences.

Rated 5 out of 5 stars

I have put a lot off cash in here can't seam to win just little bits

I was playing here I was spending way more then I was winning so I left just came back to try again but the experience is not very good for me 😭 but I love the games but I can't keep spending money I tried to win a little bit so I could enjoy my summer with my kids but now I have less

3 July 2026
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Reply from Captain Cooks Casino

Thank you for choosing Captain Cooks Casino! We're glad to hear you've been enjoying our games and we hope you continue to have great experiences with us.

Rated 5 out of 5 stars

Got a $25 bonus finally got something…

Got a $25 bonus finally got something other then a

3 July 2026
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Reply from Captain Cooks Casino

We're thrilled to hear you enjoyed your bonus at Captain Cooks Casino! We hope it brought you some exciting wins and we look forward to seeing you again soon.

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