I have been using Capsule for over 12 years now, and I love the way it is so user-friendly and can be moulded around your business. It is great to have human support and a fast response if you encoun... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Capsule offers outstanding value for the service they provide. The customer service offered is second to none, the support is constant and they actually listen to you. So many CRM Companies... See more
Capsule is genuinely by far the best CRM system I've come across. Incredibly versatile, responsive, flexible, intuitive and the customer service is second to none. It's the one CRM I've used tha... See more
Company replied
I just love everything about Capsule. Everything it does works for a small business from its price point to its usability to its ability to grow as your business grows. I have used capsule for 6 years... See more
Company details
Written by the company
Capsule is an easy-to-use CRM that helps businesses stay organized, know more about their customers & build better relationships.
Contact info
United Kingdom
- support@capsulecrm.com
- capsulecrm.com
4.4
Excellent
66 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Capsule is the easiest & simplest CRM
Capsule is the easiest & simplest CRM I have ever used. It is getting more powerful as it continues to be developed. Think of it like the iphone of CRM's.
21 April 2021
Unprompted review
Reply from Capsule CRM
Hi Reese,
Chloe from Capsule here. Many thanks for writing such a glowing review - we really appreciate it. I'll pass on the kind words to the rest of the team!
Perfect For A Single User Or 50-Person Teams
I used to be in sales and marketing so, I'm familiar with enterprise CRMs. Now that I'm a freelance photographer, I needed something that was appropriate for a single person without losing the functionalities I used in the past. I can also tell that it's easily scalable, especially since my wife is also a photographer and I can track her sales as well.
16 April 2021
Unprompted review
Reply from Capsule CRM
Hi Keegan,
Chloe here from Capsule. We really appreciate you taking the time to write a review. The team are so happy that Capsule is the right fit for your business!
Great value CRM
A great CRM that has been essential to our business and sales teams progress over the last couple of years.
Great value for money
7 April 2021
Unprompted review
Reply from Capsule CRM
Hi Ross,
Chloe here from Capsule. Thanks for taking the time out to write a review. We're happy to hear that it's helping your business grow!
simple and reliable
• simple, yet sophisticated
• reliable
• outstanding support (motivated + skilled)
15 October 2020
Unprompted review
Great product and great service
Great product and great service. Highly recommend.
25 July 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.