capraleather.com Reviews 12

TrustScore 4 out of 5

4.2

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4.2

Great

TrustScore 4 out of 5

12 reviews

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Rated 1 out of 5 stars

Return, diaper bag, fees

Ordered a diaper bag. They said no fees. There were 60$+ in fees in addition to a very expensive product. The invoice for fees came later by mail. The bag wasn’t satisfactory. Didn’t look like on the website. It wasn’t worth the money. So I had to return it - again very expensive return for my cost. I had to ask them to issue a label because they don’t even do that. Plus they charge you a fee for return they call a “restocking fee”. So I wasted a lot of money on this “company”. Highly do not recommend.

31 August 2025
Unprompted review
capraleather.com logo

Reply from capraleather.com

Hi Marina,

We’re truly sorry to hear that your experience wasn’t as expected and appreciate the chance to explain.

The customs fees you received were not charged by us, they came directly from U.S. Customs. We always include a Certificate of Origin with every order, so our products qualify for duty-free entry under the Colombia–U.S. Trade Promotion Agreement, but recently, U.S. Customs and FedEx have been inconsistently applying these rules, resulting in unexpected charges that are beyond our control. We’re currently disputing these fees with FedEx in hopes of preventing this from happening again.

Regarding your return, we provided a prepaid FedEx label as requested, and per our policy, the return shipping cost and a small restocking fee were deducted from your refund. This process is clearly outlined in our Shipping & Returns Policy.

We completely understand your disappointment and truly value your feedback, it helps us improve our communication and provide a better experience for all our customers.

Rated 5 out of 5 stars

Excellent!

I ordered a "Multiple Sunglasses Travel Case" from Capra Leather, to be shipped to Denmark. The product is absolutely perfect and fully lives up to my expectations. The service was excellent, and I received regular updates on both the product and the shipment!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Thankfully

Thankfully, I’ve discovered a small company that is directly in line with my expectations of excellence, in producing items that fulfill a number of needs.
I’ve only purchased two beautiful leather creations at this point, but plan to return for more. First, a watch roll that was customized uniquely for me, and second a wonderful weekender bag I’m anxiously waiting to utilize.
Both were produced with an obvious love for the craft of leather work. Evident is a skill and passion to cut and stitch leather, resulting in an elevated end product.
I am content and supremely pleased with both products.
You may be thinking I’m over the top with praise at this point, but the simple truth is, in our present state worldwide, to have a personalized, artisan crafted item in hand that will last my lifetime…. I’m feel fortunate.
Thanks Capra!!
Hopefully, more people will discover your offerings and while supporting your business, will ultimately benefit from the fine leather items you are making.
Thanks,
Scott

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch Quality and Design !

They make all made to order, love companies with this kind of sustainability! Plus their quality and designs are top notch. If you want something really unique is worth the waiting of the e crafting time .

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful products, great customer service

I found this store through my parents, who were very happy about the leather backpacks that they purchased.

The concept of this store is very unique: each peace is handmade for the future owner, so you will buy something that is handmade especially for you.

The customer service is very good: fast and attentive replies through email.
I believe that the store offers lifelong repairs services too.

9 May 2025
Unprompted review
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