Excellent service from Caple. Willow from Caple rang to confirm delivery details, which was followed up with an email stating delivery would be via DPD. The items were delivered the next day. Would ha... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We came for an experience day as part of setting up our new kitchen showroom. Dan and Jo pulled out all the stops, spent the time showing us all the products and Jo cooked us a delicious 3 course meal... See more
Company replied
Had kitchen fitted two and a half years ago and Caple sink and tap was fitted. Recently the tap started dripping and as it was covered by Caples 5 year guarantee I contacted the firm for help. After s... See more
Company replied
Purchased a sink and tap last year - recently, there was a problem with one of the tap handles having become loose. I had a couple of phone conversations with Caple's Customer Care people, plus a few... See more
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Company details
Information provided by various external sources
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Contact info
Fourth Way, BS11, Bristol, United Kingdom
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A** PRODUCT & SERVICE
Initially contacted Caple for price and availability of spare part (cartridge). Was informed that as my tap was 4 5 years old it was still under warranty and one was sent out FoC super quick!
Highly recommend
20 March 2026
Unprompted review
Reply from Caple
Thank you for your wonderful review! We're delighted your tap was still under warranty and that the spare part was sent out quickly. We really appreciate your recommendation!
Kaboodle arrived
Kaboodle arrived, but when they unpacked the new appliance, it was damaged and has to be returned. Very disappointing and we will now be without a washing machine, until a replacement is delivered.
20 March 2026
Reply from Caple
Hi Bill, We’re very sorry to hear your appliance arrived damaged and understand how frustrating this must be.
I believe our sales team is already in touch to arrange a replacement as quickly as possible and they have offered compensation for the inconvenience caused. We’re doing everything we can to get this resolved for you as soon as possible and appreciate your patience in the meantime. Caple
Had a problem with Faulty Tap
Had a problem with Faulty Tap. Staff members Chelsea and Willow were so very help full, and this was resolved In no time .
Highly Recomend
19 March 2026
Unprompted review
Reply from Caple
Thank you for your review! We're delighted Chelsea and Willow could help resolve the issue with your tap so quickly. We really appreciate your feedback!
Brilliant Customer Service
Brilliant Customer Service. Had a couple of extractor hood lenses in a very old unit. The little clips that held them in place had failed -- poor plastic; but they were very old. Found the discontinued parts on line but were extortionate for just these little pieces of plastic. I emailed Caple Customer Service and depite the fact that they were from a very old model they are sending me the parts Free of Charge! Abso brilliant. Gives one faith in humanity. One company that knows right from wrong. To be recommended.
18 March 2026
Unprompted review
Reply from Caple
Hi Julian, thank you so much for your kind words. We’re really pleased we could help, even with an older model, and it’s great to hear this made such a positive difference. Caple
Ordering spares was a very easy process
It was very easy to identify the spars I needed on their website, ordering process was straightforward and delivery was very fast. I did contact them by email to ask a question about the delivery and they were very efficient with the response.
9 March 2026
Reply from Caple
Thank you for your kind words! We’re delighted the website, ordering process, and delivery all worked smoothly for you, and that our team could assist promptly with your query. Caple
Willow was very quick at placing our…
Willow was very quick at placing our order thank you
16 March 2026
Unprompted review
Reply from Caple
Hi Jayne, Thank you for your feedback! We’re glad Willow could assist quickly with your order, please let us know if there is anything else we can help you with, Caple.
Great custimer service
Amazing speed of responsiveness by Olivia Wright. Also, very helpful and worked to quickly arrive at a (more than) very satisfactory outcome! Great service!
16 March 2026
Unprompted review
Reply from Caple
Hi Ian, thank you for your lovely feedback! We’re thrilled Olivia could help so quickly and that you’re happy with the outcome. We’ll be sure to pass your kind words on to her. Caple
My Caple tap developed a leak but customer service need better product knowledge and to read and respond to the whole request
My Caple tap developed a leak but was outside the five year guarantee period. I ordered a service kit which arrived promptly but had to pay £9.99 postage.
The tap consists of both a filtered water and hot/cold supply so I set about replacing both sets of valves. The hot/cold tap is a twist and tilt type with hidden grub screws so I sought advice from Caple's customer service. The enquiry form was not working so I e-mailed the enquiry setting out precisely the tap model number and described the assistance I needed in removing both sets of valves.
Caple's response was prompt and recommended following a YouTube link. Unfortunately this was for a totally different tap so did not help.
I sent a reply back to Customer Service with a number of photographs including a parts diagram further explaining the difficulty in removing the hot/cold cover to access the valve. The reply was to prise off the cover with a screwdriver to access the grub screws. Not correct as the grub screw secures the cover and is accessed through the bottom of the cover which was clearly shown on the parts diagram and has to be removed first. I used a dental mirror and light to finally remove the screw and slid back the cover to access the twist and tilt valve.
9 March 2026
Unprompted review
Reply from Caple
Hi George, thank you for your review. We’re sorry for the frustration you experienced, particularly with the incorrect guidance and lack of model-specific support. You were right to expect clearer, more accurate advice, especially after sharing detailed photos and diagrams. We appreciate your feedback and have shared it with our team to improve our support going forward. Caple
Quick delivery good customer service…
Quick delivery good customer service great product just what we needed
27 February 2026
Reply from Caple
Thank you for your review! We're delighted you had a smooth experience and that the product was just what you needed. We really appreciate your feedback!
Delivery subcontractor was awful
Delivery subcontractor was awful. When direct delivered the courier was great.
Caple customer services were good but not great. I did receive compensation.
30 January 2026
Reply from Caple
Thank you for your feedback. We're glad to hear that the direct delivery and compensation met your needs, and we appreciate your honesty regarding your experience. We'll continue working to improve our service.
Fairly easy find the required part. Fast delivery
Managed to find the part required to replace the broken part of my tap easily.
Order arrived very quickly
3 March 2026
Reply from Caple
Thank you for your review! We're delighted you found the part easily and that it arrived quickly. We appreciate your feedback!
Fantastic customer service
I had a warranty claim for a warming drawer and was booked for a second visit but had to cancel due to a death in the family. I totally forgot to re book by which point it had gone out of warranty but Caple still honoured the warranty and came out the next day Fantastic customer service.
13 March 2026
Unprompted review
Reply from Caple
Thank you for sharing your experience. We're so glad we could help and honour your warranty despite the circumstances. Our team is always here to support our customers, and we really appreciate your kind words about our service. Caple
Response time to a query on the website…
Response time to a query on the website was very quick and my query was dealt with quickly and efficiently by Aaron. Very impressed and would buy another Caple product based on this.
13 March 2026
Unprompted review
Reply from Caple
Hi Jane, thank you for your review! We're thrilled Aaron could respond quickly and efficiently to your query. Your recommendation means a lot, and we look forward to helping you with future Caple products!
Excellent customer service
Gill in customer service, was extremely helpful in assisting to source a small part. Nothing was too much trouble and she kept me updated with her progress. Whenever I have contacted the company they have always gone above and beyond to resolve any issue, however minor.
11 March 2026
Unprompted review
Reply from Caple
Hi Tim, thank you for your kind words! We're delighted to hear that Gill was so helpful and kept you updated throughout. We really appreciate your continued trust and are always here to help, no matter how small the issue. Caple
What an amazing couple of days at…
What an amazing couple of days at Caple. The products and equipment look and perform perfectly. What a welcome, food was delicious and knowledgeable friendly staff. Thank you.
12 March 2026
Unprompted review
Reply from Caple
Hi Darren, thank you for your fantastic review! We're so pleased you enjoyed the products, food, and friendly, knowledgeable team. Your kind words mean a lot to us!
Great day
Great day. Hearing and seeing how the appliances work in detail, and of course sample the food prepared by Jo. All amazing. Great people, great products.
12 March 2026
Unprompted review
Reply from Caple
Thank you for your wonderful feedback! We're delighted you enjoyed seeing the appliances in action and sampling the food prepared by Jo. We'll be sure to pass on your kind words, it's great to hear you had such a positive experience with our team and products.
Fantastic experience day. Friendly informative and great over-all experience. Highly recommend!
Fantastic experience
12 March 2026
Unprompted review
Reply from Caple
Thank you for your kind review! We're thrilled you had a fantastic and informative experience and really appreciate your recommendation.
Great visit to Capele today
Great visit to Capele today – a really informative and enjoyable time. The range of products on display was excellent and it was great to see the depth of quality and innovation across the range.
A special mention to Josh, whose cooking was fantastic – she really does wonders in the kitchen and made the visit even more enjoyable. Also a big thank you to Fiona, who is a world of knowledge and incredibly easy to do business with. Her insight into the products and the market was extremely valuable.
Visits like this really highlight the importance of strong supplier relationships and the value of working closely together.
We’re very much looking forward to continuing to build and grow our business partnership with Capele in the future.
12 March 2026
Unprompted review
Reply from Caple
Hi Kevin, Thank you so much for your feedback! Just to check, assume you meant Jo, not Josh? Either way, we’re thrilled you enjoyed the visit and the team’s expertise! Caple
Visited the Caple showroom and was…
Visited the Caple showroom and was treated to some excellent cooking and fantastic customer service
12 March 2026
Unprompted review
Reply from Caple
Hi Brett, Thank you for your lovely review! We're so pleased you enjoyed your visit to the Caple showroom, along with the cooking and customer service. We really appreciate your feedback. Caple
great service so speedy
Response to our query with regard to the replacement part within minutes.
12 March 2026
Unprompted review
Reply from Caple
Hi Robert, Thank you for your review! We're glad we could respond quickly and help with your replacement part query. We really appreciate your feedback. Caple
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