Capital Life Reviews 13

TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Legal Services

Written by the company

At Capital Life we offer a full range of Will and Estate Planning products, to protect you and your Estate, ensuring that your assets are left to your intended beneficiaries when you are gone. Our Inheritance Planning services include: Free Inheritance Planning Consultation Lasting Power of Attorney Last Will & Testament Secure Storage of your Will Trusts Probate & Estate Administration Funeral Planning Life Insurance Our Head Office is based in Wilmslow, Cheshire; where we have brought together leading experts in their field to offer our customers and their families both an experienced yet very approachable service Our team of experienced legal advisors are here to take you step by step through the different financial considerations you need to have in place when planning how you would like to leave what you have worked hard to achieve. We aim to make the process simple and free of jargon, so you feel comfortable that everything is taken care of. Inheritance planning is our specialist field, and we take great pride in ensuring customer satisfaction all the way from your initial consultation, through to regular updates should your circumstances change. We can write and put in place the different legal documents you need, such as a Will and Lasting Power of Attorney, ensuring nothing is left to chance or misunderstanding. We can also guide you through the other services we offer, such as Trusts, Probate and Funeral Planning, to make sure you not only get peace of mind that everything is sorted out, but also reduce any financial burden left for your loved ones.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I made the mistake of answering a call…

I made the mistake of answering a call from their 0333 number this morning - the person on the other end launched into her script without taking breath or even asking if it was okay for me to take the call - Im a Will writer and when I attempted to tell her this she was v rude and only answered with 'well have you got a will or not ' clearly they have very real targets to meet . I then phoned back to ask if they could remove me from their calling list and explained the reasons why .. at no time was an apology offered and when I said thanks for the apology , he stated that he would never give one ...word to the wise - dont bother - v rude and I doubt any of them are fully qualified to give any advice about estate planning .. unless its on their script !

23 November 2023
Unprompted review
Rated 1 out of 5 stars

once on the phone you cant get rid of…

once on the phone you cant get rid of them i had 11 mins of rubbish before i hung up , now barred, offered me every product under the sun and all this from a cancelled account
would you belive this lot have just rung back again on another number 18 october 2023

9 October 2023
Unprompted review
Rated 1 out of 5 stars

scammers do not use

This company are a load of thief's. I set up a funeral plan over a year ago, they then moved me to a company i don't want to go with, surely its my choice who i go with? they offered me like for like but it would cost me over 1000 pounds more. I asked for my money back which is over 350 pounds and i'm told i cant get my money back and that i've lost it all. Surely they cant just decide to keep my money? I would never recommend this company and would advise you to not use them either. Go with a reputable company who wont steal your money

Thank you, I hope this helps when making a decision about your money.

Sue

9 February 2023
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, avoid like the plague.
Unless you wish to lose your money.
Anyone that had a funeral plan and opted out and capital life are refusing to refund because they cancelled the plan, do what I'm doing and take them to court.

8 March 2023
Unprompted review
Rated 5 out of 5 stars

Happy customer

Friendly and polite staff member spoke to me about my current plan and what further offers were available and helped with a query regarding a potential referral.

Easy company to work with.

15 March 2022
Capital Life logo

Reply from Capital Life

Many Thanks for your kind review. We are always thrilled to receive such kind works about our team. Thank you for choosing Capital Life

Rated 5 out of 5 stars

How to organise your burial with dignity.

The lady explained everything and was very helpful. There was a lot of choice.

15 March 2022
Capital Life logo

Reply from Capital Life

Thank you for arranging your Funeral Plan with Capital Life. We shall share your kind comments with the team

Rated 5 out of 5 stars

Regarding funeral plan and new updates services.

Very pleasant phone call, I have everything covered regarding a will but given information updated information.

15 March 2022
Capital Life logo

Reply from Capital Life

Thank you for your 5 star review. We take great pride in ensuring that we give the very best advice and am glad that you found this useful.

Rated 5 out of 5 stars

Friendly and not invasive in their…

Friendly and not invasive in their contact. Helpful and informative.

11 March 2022
Capital Life logo

Reply from Capital Life

Many Thanks for your lovely review. We take great pride in our team and shall feed your comments back. Thanks for choosing Capital Life

Show reviews in all languages. (13 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look