Capita send out letters with NO DATE. Capita REFUSES to answer complaints - does not care about complaints to the Financial Conduct Authority which Capita says is "toothless". Capita failed to info... See more
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Their website login doesn't work at all in Brave browser, and in other browsers there's no way to retrieve login information. Contacting them by email produces a stupid response that does nothing to r... See more
They have your pension money and good luck to anyone trying to transfer it out, the most petty and pedantic company I have ever come across, even my financial advisor is pulling his hair out over thei... See more
Worst company I have ever dealt with. Ever. Should be charged with malladministration of the Civil Service Pensions scheme and prosecuted. Complete and utter shambles. Not met 90% of contractual KPIs... See more
Company details
Information provided by various external sources
Capita plc, commonly known as Capita, is an international business process outsourcing and professional services company headquartered in London.
Contact info
Berners Street 30, W1T 3AB, London, United Kingdom
- capita.co.uk
1.2
Bad
86 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Capita stopped paying my pension …
Capita stopped paying my Gilette Pension whilst I was on holiday as I hadn't filled in and returned a document they sent. After several unanswered e-mails to them and returning the the completed document marked 'urgent' and sent by recorded delivery I still have heard nothing. My pension for March and April have not been paid causing several problems.
7 April 2022
Unprompted review
My husband passed away 6 weeks ago and…
My husband passed away 6 weeks ago and after notifying capita in the first week I've had to ring again twice, each time I've been told paperwork is ready to be posted, to date I haven't received anything. This is the only company that hasn't responded kindly.
17 February 2022
Unprompted review
Rubbish customer service
Been trying with my friend for over three weeks to find out why his private pension payments have stopped and am still waiting for Capita to reply. Appalling service to anyone but my friend is 84 with dementia and getting very upset.
15 November 2021
Unprompted review
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