caphunters.co.uk Reviews 125

I ordered 3 caps all look new..but after receiving them one of them was really washed up and old.. i tried to return but there was no any easy way and at last i received another bill to pay for delivery while i have already paid before.really i dont recommend anybody to trust this company.its kind of fraud ..specially after receiving the old cap...then pay for double delivery thats craizy.DO NOT ODER ANYTHING FROM CAPHUNTERS PLEASE.IF YOU DO IT..ITS AT YOUR OWN RISK.

Everything went smoothly, tracking was accurate. It took one week from Spain to UK which is totally normal for the cheap shipping fee (I have an e-commerce so I am aware of the shipping rates).

I ordered a hat a year ago! It still hasn't arrived.. I definitely do not recommend it, they are cheating people

I have ordered 2 weeks ago and it's not even shipped. Very poor service, very disappointing and will never buy again from this store

I made a purchase on the 4th December and it is now February 10th and still no delivery! I have been in contact with them and they advised that my order was sent to Poland by mistake and is now on its way to me which was two weeks ago but when I checked my tracking again it seems it is still in Poland. I have been very patient and understanding up until now but there is only so much understanding a customer can take. These were meant to be Xmas presents but that clearly isn’t the case anymore, I am extremely disappointed and now I find out my card has been scammed from the same country Caphunters are based, I’m not pointing fingers here but it’s all too much of a coincidence. I am now asking for full refund as I have given up hope that my order is on the way. Stay clear from this website unless you want to play Russian roulette with your money !

Great price,great selection and 5☆☆☆☆☆ service 👌.

Scammers, spent £15 for next day delivery amd 2 months later sill nothing. Ignored since. Scum

When ordering cap it said in would take 2 days for delivery, took over 2 weeks as they are not even uk based, customer service is terrible too, save your money and buy elsewhere

I ordered the cap a week ago and the estimated delivery date was between 19th and 23rd of December. On the 23rd, the status changed to “we cannot estimate a delivery date.” This is right before Christmas, and the cap was meant to be a gift.

The item was sent from Spain, but this was not clearly communicated at the time of ordering, especially as the website uses a UK domain. If I had known this, I would have reconsidered the purchase. Overall, this was a disappointing experience due to poor communication and unreliable delivery information.

Don’t order from this site!!

Like a lot of people have said, STAY AWAY from these scammers. Sent cap back and have proof of postage to say delivered on 22nd November, a month down the line and no refund. Ivy at customer service blatantly lied to me and said not received it back when clearly have as I have proof of postage. Absolutle scum bags. DO NOT USE

Avoid this company at all costs. Late delivery and poor customer service.

Ordered a cap over 2 weeks ago. Still hasn’t arrived. The timeframe they state it will be delivered by is waffle.
Assumed was UK based by the cap is being sent over from Girona. Could’ve purchased from pitsea market if I wanted a fraud.
Tracking info only states the day they accepted my order.
Online messaging on the website stated “I can only see what you can”
Useless. Quick to take your money.
Do not use

Caps went on holiday without me

Ordered 3 caps from caphunters.co.uk. What arrived was a damaged, unsealed box… and apparently only part of ordee. The delivery photo even shows the box open, so clearly my caps decided to escape mid-journey.

Tracking? Non-existent for weeks. Only later did it become clear the order was shipped from outside the UK, giving strong dropshipping-from-China vibes.

To make things worse, the print don’t look genuine or original, which raises even more questions.
Sent proof, contacted support — it was the classic game of “not our problem”
Seller blames courier, courier probably blames gravity. End result: missing items and lost money.

If you like surprises (and not the good kind), this might be the shop for you. I personally wanted caps, not a mystery.

Would stay clear of this company can't believe the customer service!

Bought an item, sent it back. over a month no response nothing. Shame on me i used standard delivery. They must have taken it act like it didn't arrive. Ive already submitted a lost item form. if it comes back as delivered, its obvious what they're doing reading the other reviews.... avoid!!!

Ordered from this page 5 caps . Waited almost two weeks but they said that estimated is 7 days . But worse that I had to pay extra £43! For caps I paid £155 plus in uk £43 ! They didn’t inform me about this of course they said that is in terms and conditions. I ordered from others countries and never paid anything extra. I will never buy anything from the website . Avoid !

I submitted a return to this company . They provided me with a return label to Spain. Which I printed and sent the cap by post using international shipping which cost me 15 pounds. After two weeks the cap came back . Return was not accepted without explanation. When I complain to customer service they send me a new free return label . But this time to the UK where I'm from and where postage will cost me no more than 5 pounds. When I asked why I had to send my return to Spain and spend 15 pounds new one - the free one is to the UK and why I couldn't send it to the UK in the first place I got a rude answer that I should be happy with my free return opportunity. I asked why I couldn't send it to the UK in the first place and got no answer. Then I asked why my return was turned back from Spain and no answer. Then I asked to refund my 15 pounds because they provided me with the wrong return label and said I should be happy with my free return. And the conversation goes on and on in a circle like this . Caphunters refuse to take responsibility. Communication with them is more than painful. They do not care about their customers and fair business. They advised me wrong and I lost my money and they don't care.

ordered cap got a confirmation email but no order tracking no updates etc however cap did arrive so fair enough but tracking info would be better next time

Returned my item over 5 weeks ago and have not been refunded yet.
I emailed the company and they are not responding to my emails

Regular customer now! 3 orders of the most beautiful premium finest quality trucker style hats, true quality products, fantastic communication and prices which cannot be matched and a endless range of top top quality hats. Perry loves cap hunters. Plus they plant a tree for my order! What more could you want? Well the emails confirming shipment are pure gold! Truly cannot recommend enough!!!