The rep that assisted me was incredibly helpful. I needed a gown for a rather large student and initially I went to the page that has the sizes. At the bottom of it, there is a number to call if the s... See more
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Kat was the one that helped me out a lot. Thank you Kat. Thank you for being patience and super helpful and especially friendly. The company should give Kitty Kat a raise, as she was very professi... See more
The ordering process was easy and tracking was updated the entire time. However, my gown is short. I used the length the website recommended for my height. It comes just past my knees so it doesn't lo... See more
Company replied
Initially, I was getting annoyed that the stole n gown hasn’t arrived yet despite 2 calls. On the 3rd call, the person helped me n expedited the order which arrived in time for my daughter’s event. Gr... See more
Company details
Written by the company
The One-Stop Shop For Every Graduation, from our warehouse direct to you! At Cap And Gown Direct, we care about each and every customer by offering value and convenience in ordering graduation products. There is no tiered pricing for 1 set of cap and gown to 100 sets, because we offer the bottom price plus shipping & handling. There's no more waiting for months for your graduation gown to be shipped to you- our standard shipping takes only 3-5 business days to arrive anywhere in the U.S. We make things simple, affordable, and reliable. Place your order online today, or contact us at info@capandgowndirect.com if you have any questions!
Contact info
140 58th St Ste. 6G, 11220, Brooklyn, NY, United States
- 347-669-4696
- info@capandgowndirect.com
- capandgowndirect.com
4.2
Great
476 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Colors do not match the swatch on the…
Colors do not match the swatch on the website. Customer service was not helpful! Would not recommend.
4 May 2026
Unprompted review
I appreciated how quickly my order was…
I appreciated how quickly my order was shipped and how easy it was to order. I do wish that the diploma holder had the option of being plain with no words on the cover.
23 March 2026
My Ordering Experience
The rep that assisted me was incredibly helpful. I needed a gown for a rather large student and initially I went to the page that has the sizes. At the bottom of it, there is a number to call if the size you need is not listed. That number is incorrect. It's a number to order a Medical Alert bracelet. I suggest you correct that number. So I called your number and Diane responded and with several emails, my concern was taken care of.
23 March 2026
The order arrived promptly
The order arrived promptly. We did have a small issue but the CapandGownDirect team handled it quickly. Will certainly order from you again.
2 February 2026
I ordered the XL for my 6 ft son
I ordered the XL for my 6 ft son. It fits well. Shipped and delivered in a timely manner
28 January 2026
Arrived fast
25 January 2026
Great service!
12 January 2026
Excellent recomendable
13 January 2026
Good quality cap n gowns
7 January 2026
The ordering process was easy and…
The ordering process was easy and tracking was updated the entire time. However, my gown is short. I used the length the website recommended for my height. It comes just past my knees so it doesn't look the best. I gave three starts because I would have like to receive a gown that is more appropriate.
21 October 2025
Reply from CapandGownDirect.com
You can email us and request an exchange.
The quality of the gowns are great!
The gowns were delivered fast and I love to order because good quality.
21 October 2025
I specifically changed the blue tasle…
I specifically changed the blue tasle for a gold one. Didn’t get it. Got blue
18 October 2025
Did not send package and does not…
Did not send package and does not update website one package is ordered. I ordered my package almost month a ago still have not gotten it.
9 October 2025
Reply from CapandGownDirect.com
You placed your order on 10/10. Not over a month ago. It shipped on 10/11. When you reported that you did not receive it, we re-shipped it for you and it should be delivering today 10/21.
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