Canvas Art Rocks Reviews 

578
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Please leave well alone.Order not turned up after 3 weeks.Absolutely shocking communication with no explanation of why theres a delay. Stay well clear.

Rated 2 out of 5 stars

Did not receive my order,such a bad experience this time tried to get in touch and they never got back to me about my order,and paid in full too. Several times now I've sent massages and no response.... See more

Rated 2 out of 5 stars

No reply from them. Expected delivery date has expired and they don't respond to requests for information. It has all the feeling of a scam at present. Take your money and disappear. Update :... See more

Rated 5 out of 5 stars

Canvas Art Rock has a fantastic selection of artwork for print. Quality of prints are excellent, colours are amazing. Delivery is good and items are usually sent within a week. Larger scaled items are... See more

Company details

  1. Home & Garden

Information provided by various external sources

Shop CanvasArtRocks.com for all your wall art needs. Canvas art, wallpaper murals, wall stickers and more. All wall art products come with free UK delivery and in a range of sizes.


Contact info

3.2

Average

TrustScore 3 out of 5

578 reviews

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Hasn’t replied to negative reviews

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3.2

All reviews

(578)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

I ordered a pink flamingo cushion and when it arrived there were some strange marks in the fabric. I contacted the company via email with pictures. They immediately dealt with my issue, recognised the problem, apologised and sent a replacement. They did not require me to return the original and permitted me to keep it. Although I was disappointed with my order it was dealt with in a very satisfactory way and for their customer service I would use them again.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Speedy friendly response

I searched online for a print that I wanted.
I had a question so I went to the ‘contact us’ area and left a message
I got a friendly response within a few hours
As a result I made my purchase
Great customer service, thanks guys

7 November 2024
Unprompted review
Rated 1 out of 5 stars

Missing one item from my order

Missing one item from my order. I have emailed the help email twice but have not heard back.
The piece I received is ok, but not great quality. I wouldn’t have minded if I had received the other item but customer services are non-existent.

16 October 2024
Unprompted review
Rated 4 out of 5 stars

All turned out fine!

I was a bit skeptical as I did not hear anything for almost 10 days after putting in an order so I sent them an email. Customer service did reply 2 days later informing me that parcel had been out for delivery.

Parcel arrived well packed and protected. I am very happy with the prints which came nicely framed. Good quality frames and very sturdy. Prints are fun I wish colours are more vivid but they actually look good in the rooms. Very competitive pricing.

12 September 2024
Unprompted review
Rated 1 out of 5 stars

If you want a lovely

If you want a lovely, good quality canvas print that you can be proud of, choose another company. The 'canvas' is a horrible plastic. The pictures are like looking through a dirty window.

22 August 2024
Unprompted review
Rated 1 out of 5 stars

Don't do it. Read the reviews everyone has the same problem. Customer service will waste your time till the order is sent!!!

Don't do it. Read the reviews everyone has the same problem. Customer service will waste your time till the order is sent!!! I wont ever order from them again.

I messaged them straight after ordering with a request to cancel the order unless a discount can be applied. They only messaged once a day requesting more details (even though they had the email address for the order) and the details were given to them within an hour and a half of receiving their emails. They delay you until the order is sent to tell you that they couldnt apply anything but now the order is sent there is nothing they can do. They are useless. Purposefully delaying so they can send you the item. They wont help. Just dont open yourself up to that.

14 July 2024
Unprompted review
Rated 1 out of 5 stars

Zero customer service

Haven’t received my order yet but already disgusted with the lack of customer service!!!
I ordered a printed cushion for my sister’s birthday.
Order placed Monday night at 9pm, next morning at 6.58 I emailed to ask if they could send direct to her as I might not be able to get it to her in time for her birthday. Automatic reply, your request is being reviewed by our support staff. Later the same day I get a notification to say your order is on its way. I emailed twice more and telephoned to be told she will pass message on. I had a tracking number but it told me not available for tracking yet. Finally, I get a response on Thursday…….3 days after ordering to be told too late it’s been dispatched!!!! Considering it wasn’t actually dispatched until 3 days later they had ample time to change the delivery address but just couldn’t be bothered to. I doubt if anybody actually bothered to read my email request. Tried several more times to ring but just get recorded message saying leave a message but then states can’t leave message as mailbox is full.
Don’t buy from this company they are only interested in getting your money, they are not at all customer focused.

13 May 2024
Unprompted review
Rated 1 out of 5 stars

Wall Art Prints Order

Steer Clear of this Company. No reply to E mails and do not answer the phone or allow you to leave a message. Its all well and good having a glossy Web Site but Customer service is shocking

1 February 2024
Unprompted review
Rated 1 out of 5 stars

Put 2 items in my basket then sent a…

Put 2 items in my basket then sent a question regarding size and orientation of the prints. Email answered saying they would reply to my mail within 48hrs. They didn't so I ordered elsewhere and items are on there way with emails keeping me informed. Won't use canvas art again as there are plenty of others out there who appreciate your orders.

27 January 2024
Unprompted review
Rated 1 out of 5 stars

Slow shipping

I placed an order on December 13th to be delivered before Christmas. It’s now the 26th and I have not received my order even though I paid for shipping. Regardless of what they say, only order from this place if you can wait a while for your items.

13 December 2023
Unprompted review

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