Canto Reviews 

We switched to Canto in fall 2025 and encountered prolonged onboarding delays, particularly with file migrations, that lasted several months. By mid-December, once onboarding was finally complete, we were excited about the AI search functionality, which had been positioned in demos as a major time-saving capability for image and video retrieval. While we did lose some features in the transition, we felt the AI search alone justified the move.

However, around March 1, the AI search feature stopped working entirely. Despite numerous follow-ups from our team, it took approximately two weeks for Canto to make progress—only for the issue to remain unresolved. Now, nearly four weeks later, AI search is still not functioning. The status page inaccurately indicates that all systems are operational, and several of our emails and escalation requests have gone unanswered. We’ve also provided multiple video recordings clearly demonstrating the issue.

Given the significant time and financial investment we’ve made, it’s deeply concerning that the primary feature we adopted Canto for is non-functional—especially alongside the loss of other capabilities during the transition.

At this point, the lack of urgency in communication is equally troubling, with roughly one response per week since early March. We are hoping this message prompts immediate attention and resolution. If not, given the increased cost and reduced functionality, we will need to seriously consider transitioning away from Canto.

Visited Canto to explore image tag editors, and couldn't interact with anything on their site because of the persistent Cookie Acceptance dialogue box, which actually blocks you from being able to read the Privacy Policy. Because the dialogue box blocks any site interaction whatsoever, you can't scroll through the policy and see what it is you're actually agreeing to. Since they offer no way to set your cookie preferences—it's all or nothing—you have no idea to what extent they're tracking, using, or selling your data. Whether it's intentional, or just a webdev oversight, it's BAD FORM.

I would typically mention something like this in a contact form, but again, you can't actually use the contact form until you've agreed to a policy that Canto prevents you from reading.

Will update review upon resolution of this issue.

I am really excited that my company decided to implement Canto as part of our file management process. We have files that people all over the world need to be able to download and different places people go to look. Using Canto I am able to link assets in different areas, but only update and manage within Canto. It has made it really easy to keep up-to-date collateral in all the places.

Canto has helped us in many ways to exceed with our company's brand. The system has helped our sales team use files for marketing, advertising and explaining our company's services and products. Canto is an easy fit for any brand that is in need of storage and developing products.

My organization has been pleased with Canto. It met our marketing department and library's needs for a place to store photos for internal and external use. Implementation was easy and the support was very helpful. A great feature is the facial recognition. It is very useful when dealing with archived photos. It is surprisingly accurate! Tagging metadata with batch uploading is easy. Applying permissions to users for specific folders or albums is also very helpful.

Canto makes daily tasks much easier! I use Canto every day to find files within our department. We have so many different files that date back to years ago, so searching for them in other products can be difficult when I don't know the specific file name. But Canto lets you organize the files into folders and albums so everything is easy to find. Plus, my favorite feature is keywords and tags which makes searching for a specific file even quicker and easier! Sharing files with Canto means I don't have to download the file and then go to my email to send to someone. Instead, I can share directly from Canto! The upload process is quick even when uploading multiple files at a time, and it walks you through adding your file name, keywords, and tags so you can easily keep everything organized. I highly recommend Canto!

Canto is a very impressive tool. It's versatility and easy of use has been very useful for our team. Furthermore there are so many customization features that are super helpful in making the platform your own.

Canto: The Team Member You Need! Canto has provided a centralized hub where team members can collaborate. It has eliminated the need for multiple, duplicate files that take up shared drive space and cause confusion. It also provides the best Customer Service of any vendor with which I work. They are proactive in checking in, making sure we are maximizing our use of the platform and informing us of new functionality that is released quarterly. We have been so pleased, we signed a three-year contract when renewing our agreement. Can't recommend them enough!

Canto's file structure, sharing, and search capabilities are very good. Through the use of portals and branding tools, we have been able to improve our sharing capabilities internally and externally.

Canto has been easy to use and easy to get up and running. The simplicity of having all of our images in one place have been astronomical. The amount of time spent wasted looking for marketing images has been eliminated completely. That was our main purpose for selecting a DAM platform. The only bad thing I can say was our onboarding tech wasn't really the greatest. I think the amount of uses that we have found beyond our standard need case of storing and easily searching our large photos has been numerous. Easily sharing documents and links have been invaluable. Our training department is now using it to provide ongoing training to our teams, we have several portals for different use cases.

Canto has saved us countless hours of searching across devices, departments, servers, etc. for our assets when a client calls. Their custom gallery portals are also an excellent way to allow our customers to view and access the assets we want to share, while keeping "working files" behind closed doors. Overall amazing product!

I use Canto to manage images for marketing and website purposes. So far this is my favorite file management system. It is easy to navigate no matter the person's skill level. I can share files via email or a link. I can make folders private if not everyone has the copyright to use the photo. I can select the file size when downloading and select the dimensions I want. Thumbnail loading can lag sometimes but the downloading is fast. I recommend Canto!

It is a great platform to share assets among teams with great quality. Easy to locate assets and organize.

Everyone on my team and within my department are very happy with the solution and they all claim that Canto has made their lives easier and jobs more efficient. The benefits include saving time and making it easier to work together and share photography within our department and with external partners. It has solved the problem of campus-wide digital asset needs. I am able to create a smaller portal where other members of the community can login and choose photos from a selection of my choosing. My department has access to all images, but for the larger community, I'm able to decide what they can utilize.

We decided to use Canto because of many features including the design, customizability, customer service, large thumbnails, organizational structure, tagging feature, and portal for outside consumers. The previous product that we were using was outdated and thumbnails were very small - searching for items was painful! Canto is beautiful and a pleasure to use when it's setup correctly and well thought out.

Canto is very helpful, and they respond to issues in a timely manner (within a day or less). They have lots of tutorial videos that you can watch and provide to new users.

I enjoy the platform!

Having organized digital assets is a game changer. Gone are the days of hunting down the one person that has enough background knowledge about the specific image needed.

We use Canto to keep track of all of our projects across departments and topics. It is mostly used within the Marketing departments, and it helps us keep organized, especially if edits are made! It's great that we can update the files within a folder and the link will remain the same for those who have it.

Great sharing hub for our team! Love being able to access images and documents in one location. Canto houses all of our company's product imagery and videos for easy sharing and organization for our remote team.

Our team has been using Canto as our DAM for over two years. I'm quite pleased at the ease-of-use and the ability to get away from our dreaded corporate server! I like the way files are replaced and "versioned" simply by dragging the new one on top of the old file. The portals work great for the marketing projects for our individual clients as well.

We have loved using Canto, not only has it helped us catalog our assets for internal use, the ability to build out custom portals for our varied customers has been a huge help for distributing our creative assets and really streamlined workflow.