Delivery was lost which wasn't their fault, they did refund me but as it was a black Friday deal they would not honour the price for a pair of similar boots as the ones I wanted were by then out of st... See more
Company replied
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The ordering process and delivery was good. The only downside was the t-shirt size. I ordered a large but the length of the t-shirt is crazy long, and is bordering on a dress which isn't ideal when yo... See more
Company replied
Very happy with my experience shopping with Canterbury. When I had messed up the delivery address I had amazing help from Washiela, Jhaved, and Thomas in the customer service team who helped me rectif... See more
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Easy to order & super fast delivery service, exceeded proposed delivery date. Ordered 2 to choose size, return was free & so straight forward. Even better received discount on IRFU top. Kept long slee... See more
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Company details
About Canterbury
Written by the company
Canterbury of New Zealand was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play.
The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury currently supplies kit to numerous high-profile national rugby teams; England Rugby and Ireland Rugby, as well as leading clubs such as Bath and Ospreys.
The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Canterbury
Written by the company
- Our Promise
- Rugby is an inclusive sport, played and watched by people of all ages, both sexes and every ability. Whether playing or watching, we’re all fans at heart. And we’re all unified through our simple love of the game. At Canterbury, we recognise that for all the glamour of the professional game, rugby belongs to everyone. So we make products in the same inclusive spirit, with ranges for all the community.
Free UK & ROI Delivery
At Canterbury we are proud to offer a fast and efficient delivery service. We are happy to send goods worldwide – and your package can be delivered to wherever is most convenient to you.
For orders outside the UK and EU, customs or import duties may be levied once the package reaches its destination country. Canterbury is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. Canterbury has no control over these charges, and cannot predict what they might be. Customs policies vary widely from country to country, please contact your local customs office for more information. Delivery times may vary due to circumstances beyond our control.
All orders placed on the Canterbury website are made subject to a shipment contract. This means that the risk of loss for such products passes to you upon our delivery to the carrier. If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your shipping confirmation email.
We offer both standard and express delivery types for UK & EU, and a standard delivery type for the rest of the world.
Member states of the EU that we ship to are; UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
In total we deliver to over 47 countries worldwide, so there are more ways to get your favourite Canterbury kit, regardless of where you are across the globe.
Your order will be carefully packaged and despatched to you and delivered within the timeframe of the delivery option you have chosen.
We use a variety of carefully selected carriers, and once your order has been handed over to the carrier, we will send you a confirmation email. In most cases carriers do not operate or deliver on Bank Holidays.
Import duty: Customers are liable for any local sales taxes or import duties charged on your item(s). Customers are also responsible for providing any information required by local customs to ensure goods are cleared. Customs charges vary from country to country, and Canterbury cannot advise how much they will be. For more information on customs and import duty charges we recommend you contact your local customs office.
Occasionally goods may be subject to delays due to customs or weather.
Contact info
1-2 The Stables Gadbrook Park, CW9 7RA, Northwich, United Kingdom
- 0800 151 0781
- https://www.canterbury.com/contact-us.list
- canterbury.com
4.0
Great
19K reviews
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My missing item was followed up and a…
My missing item was followed up and a replacement ordered.
When the replacement wad unavailable a refund was proctored my account.
Staff were helpful & friendly each time I contacted the company.
12 January 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
One Stop Shop
I found the Canterbury online store to be very user-friendly. I was able to find what I wanted very easily by coming to the main supplier of NRL merchandise. I was able to purchase the Wests Tigers Items I was interested in. I highly recommend Canterbury Sports Merchandises on line store. I will definitely be coming back in the future.
24 April 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Sizing isn't good
Delivery was quick and the coms was great. However, the sizing is extremely small, even after sizing up, the waist and thighs are too tight. The waist-cr*tch area also bulges. For sportswear it's disappointing, not sure I'll order again.
19 April 2026
Reply from Canterbury
Hello Petula,
We appreciate your feedback and are sorry to hear about the sizing issues you experienced. We value your comments regarding the fit and discomfort. We'll review your feedback to improve our sportswear. Thank you for bringing this to our attention.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Excellent delivery time!
23 April 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Great pants for the kids
22 April 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from Canterbury
Hello,
We appreciate your feedback.
We'll check the sleeve lengths to ensure better consistency in our products.
A message has been sent to your account to assist.
Kind regards,
Liam
You weren’t able to provide the product…
You weren’t able to provide the product advertised.
17 April 2026
Reply from Canterbury
Hello Rob,
We regret that we could not provide the advertised product. We appreciate your feedback and will investigate this issue.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Sizing info is so crooked
Sizing info is so crooked, Returns process expensive. experience was not great.
21 April 2026
Reply from Canterbury
Hello,
We regret that the sizing and return process were troublesome. We appreciate your feedback and will review these areas for improvement.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Canterbury Quality
High quality clothing, great selection and priced right, good delivery service!
28 March 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I ordered medium pants god 2 size 10…
I ordered medium pants god 2 size 10 kids now got to figure out how to return them went into Brisbane city to return to be told they closed down. Even know the website site was says it was there
21 April 2026
Reply from Canterbury
Hello Daniel,
We're sorry the pants you ordered were the wrong size and that you had trouble returning them due to incorrect store information. We appreciate your feedback and will investigate this issue.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Not completing order,
Not completing order,
No correspondence about the an item not being in stock and to cancel, now having to pay two seperate postage fees
20 April 2026
Reply from Canterbury
Hello JP,
We regret that your order was incomplete and that you incurred separate postage fees due to a stock issue. We'll investigate the lack of communication.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
11 out of 10 love the product service…
11 out of 10 love the product service fantastic all over review excellent happy to continually by your product thank you
20 April 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great quality clothing
Great quality clothing and not just for sports, I'm a big fan!
18 November 2025
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Failed to process my order
Failed to process my order, said there was an error. I re-ordered a few days later and it was successful. Got my order in the mail. Then I get another email from Canterbury with tracking details for another order. They processed my first original order AGAIN after they said it failed. Now I have been charged twice and getting 2 lots of clothes I don't need!
19 April 2026
Reply from Canterbury
Hi Courtney,
I am sorry to hear your recent experience hasn't been positive.
I do want to assist and get this issue resolved and I am confident I can.
Please can you check your email to view the message I have just sent you?
Kind Regards,
Stephen
Website made selection easy
Website made selection easy, parcel can quickly and has expected. Happy 👌
13 April 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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