We're finding the EMS Nova so convenietn. It's simple to use, and having multiple handles work at once means sessions are much faster - our clients appreciate that.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience was great the communication was excellent and information I received was very helpful from Canta Esthetics representative. I am very happy with my purchase of the Emslim Neo Machine Port... See more
The training was great and very informative and professional. The instructor answered all of our questions. We are excited to start using our new machine. We would recommend the products and training.... See more
Follow the directions. I thought I could use the device every day but you can’t. It’s too painful. You have to wait several days to pass. I didn’t think it was working but after several weeks I could... See more
Company details
Written by the company
Canta Esthetic is a professional beauty technology company specializing in advanced spa and aesthetic equipment solutions. We provide complete services covering R&D, production, sales, and after-sales support. With operation centers in Los Angeles, Hong Kong, and London, we are committed to delivering high-quality professional beauty machines for personal care clinics, spas, and salons.
Contact info
Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fook Street, San Po Kong, , , Hong Kong
- +1 (786) 309-6888
- info@cantaesthetic.com
- cantaesthetic.com
4.1
Great
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Review from Germany for Buying a NEO…
Review from Germany for Buying a NEO SLIM Home Machine.
I have ordered a NEO Slim Home Machine for this Magnet Field High Intensive Training because this was offered in a small gym studio here in the South of Germany. So i know that this works.
I was initially skeptical about ordering from Canta Esthetic because i'm based in Europe (Germany) and Shipping is always a big concern especially within the EU and UK even with cross border shipments; also if the device would arrive safely and work as promised and within the specification. However, I'm thrilled to say that all my doubts were completely unfounded! Not only did the machine arrive exactly as described, but it was also shipped in an incredibly sturdy metal case, adding an extra layer of professionalism and security to the delivery. The device works perfectly, and I couldn't be happier with my purchase.
Additionally, the customer support team was fantastic—every question or concern I had was answered promptly and professionally (questions about the manual, power connector, CE Certification... they just answered everthing in a prof. way) . For other European customers considering a purchase, you can absolutely trust this company - as described above its okay to have some mixed feelings about delivery sometimes but the machines works as expected and it is send in a very professional manner.
Thank you, Canta Esthetic Team - well done!
31 October 2024
Unprompted review
Patience required
It took just over 6 weeks to be delivered. The shipping timeframe estimates on the website are not accurate. The person assigned to handle my account was extremely helpful and provided updates whenever I asked.
10 March 2024
Reply from Canta Esthetic
Dear Ruth,
Thank you for sharing your feedback on your experience with Canta Esthetic. We're glad to hear that the person assigned to handle your account was extremely helpful and provided updates whenever you asked. Customer service is a top priority for us, and we're happy to hear that you had a positive interaction with our team member.
We apologize for any inconvenience caused by the longer-than-expected delivery time. Because your machine is relatively large and transported by sea (sea transport is tax-free), the shipping time will be slightly longer. Currently we have two options for air transport and sea transport. We understand that waiting can be frustrating, and we appreciate your patience. We are continuously working to improve our shipping processes and update our website to provide more accurate shipping timeframe estimates.
If you have any further feedback or need assistance, please feel free to reach out to us. Thank you for choosing Canta Esthetic.
Best regards,
Canta Esthetic
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.