Canopies UK Reviews 

833
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service, noting that staff members are extremely polite, helpful, and professional throughout the entire process. People appreciate the clear communication and friendly attitude, making every interaction pleasant and stress-free from the initial enquiry. Consumers are also thoroughly impressed with the installation teams, who arrive promptly and work efficiently to complete projects quickly. Reviewers constantly mention the outstanding quality of the canopies, stating they look fantastic and enhance their properties. Many buyers note that the work areas are always left exceptionally clean and tidy once the job is done.

What people talk about most

Service

Consumers find service to be positive, highlighting the friendly, helpful, and professional attitude of the... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the installation teams and... See more

Product

Customers had positive experiences with product, highlighting the excellent quality, professional... See more

Quality

Customers consistently note positive experiences with quality, highlighting exceptional workmanship, clean... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Canopies UK provided a great service from beginning to end. First contact was straight forward using the online form. John carried out the survey and explained the installation process very thoroughl... See more

Rated 5 out of 5 stars

This company does what it says it will do! The communications were excellent, the person who quoted and the people who came to fit the Canopy were truly professional in their approach (and delightful... See more

Rated 5 out of 5 stars

This company did what they said they were here on time the workers were polite and courteous they listen to me as a customer they took parts of the old carport and left the place spotlessly clean I w... See more

Rated 5 out of 5 stars

From the start of the enquiry professional help without pressure to commit. Help to overcome external influence to to allow the project to move forward. Support from your staff to provide information... See more


Company details

  1. Manufacturer
  2. also in
  3. Carport and Pergola Builder
  4. Conservatory Construction Contractor
  5. Gazebo Builder
  6. Patio Enclosure Supplier
  7. Sunroom Contractor

Written by the company

We are the UK's leading designer, manufacturer and installer of quality outdoor canopies. Whether you are a homeowner looking for a carport, or a commercial business or school needing to maximise your outdoor space then we will have a canopy solution for you. British manufactured and with a wealth of canopy experience, we pride ourselves on being the country’s number one canopy expert.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

833 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(833)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Obtained a brochure online which clearly showed the products with sizes. Phoned with my requirements & it was so easy to place an order. On installation day, the team arrived early & worked well. Got a phone call for aftercare too. Very smooth operation.

19 September 2024
Rated 4 out of 5 stars

It was excellent once the men came to…

It was excellent once the men came to do the job. It took a long time before a job slot could be found. A few months in fact. Without Maxine helping to organise it I think we would still be waiting. She was excellent and made herself available where others didn’t so much.

19 September 2024
Rated 5 out of 5 stars

Would definitely recommend.

I had a couple of quotes for the job. And canopies uk was slightly cheaper actually. They also had the best reviews, so it was a no brainier. I’m happy I did as I’m pleased with the result. They came out when they said they would, and completed the work in a couple of hours. Looks good too. Would definitely recommend.

19 August 2024
Rated 5 out of 5 stars

From ordering brochure to installation was smooth as clockwork.

I can see why this company has so many 5 star reviews. The whole process from ordering a brochure to installation was smooth as clockwork.
The fitters arrived half a day earlier than expected because they finished their previous job early. This meant that the installation was completed early too. The three gentlemen (Ben, Andy and Pete) were very friendly and polite and worked efficiently to complete the job. They left the area clean and tidy when they had finished. We had a call from the company a few days later asking if we were satisfied with the installation and to let them know if any problems arise. The carport looks great and we have had positive comments from neighbours.
We highly recommend this company.

19 August 2024
Rated 5 out of 5 stars

Bought the new canopy as a replacement…

Bought the new canopy as a replacement for a 30 year old one from Canopies UK, which had stood the test of time well. From the first phone call through to completion, excellent contact was maintained, and on the day, the job was completed quickly by a very efficient two person team, and the site left very tidy and clean. Canopy is a vast improvement in design and construction.

5 August 2024
Rated 5 out of 5 stars

Stylish product installed professionally

Good communication throughout. Installation conducted on time, with politeness and care and a certain degree of pride in their product. It looks as I expected it to, so I am pleased with the product. Time will tell, but right now it looks stylish, robust and practical.

10 July 2024
Rated 5 out of 5 stars

From first enquiry to completed…

From first enquiry to completed installation has been great. Efficient customer service, helpful staff and the installer was really great. The weather was atrocious, but the work continued. Left the driveway clean & tidy.

10 July 2024
Rated 5 out of 5 stars

Very Happy

Great, efficient service and installation of a quality product. Attention to detail was first class. Installation engineers were courteous and respectful of property. Would highly recommend.

4 July 2024
Rated 5 out of 5 stars

The Best

I can see why the reviews are brilliant, they are absolutely deserved. This company is undoubtedly the best in their field. Whilst the others I contacted were lumbering through a slow laborious disheartening response Canopies UK were out of the starting blocks like Linford Christie. From Maxine on admin and communications, to Nick O’Brien’s visit to assess the job to the amazing installation team of Dave and Ben. From call to install in a matter of a few weeks, just outstanding.

The quality of the final article is superb, Dave and Ben (father and son) deserve huge praise for their professionalism and superb workmanship, thank you. Delighted with Canopies UK, what a team !

4 July 2024
Rated 5 out of 5 stars

The process from start to finish was…

The process from start to finish was superb on our carport. Anton was a lovely guy who came out checked everything and gave us a price and installation date. Ben and Andy arrived exactly as promised, where great friendly guys and nothing was too much trouble. Great fitting and they left the area spotless. We had contact through out the process, couldn't ask for better.

25 June 2024
Rated 5 out of 5 stars

Outstanding service

From the initial enquiry through to survey and fitting we have been so impressed. The canopy is fabulous and the fitters (father and son) were great. The garden was left so tidy, removing excess soil and relaying the turf removed for the installation. Would recommend!

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Fitting of Canopy

The work was carried out very efficiently and were very helpful. They worked all day despite the heat and did an excellent job and tidied up after they had worked all day. Would definitely recommend them to anyone who would like a canopy.

28 June 2024
Rated 5 out of 5 stars

Absolutely outstanding

Absolutely outstanding - having just spent 5 months battling with zero communication from a large windows and doors company, I can only say what a breath of fresh air this company is.

The whole process from initial email to installation was less than 4 weeks.

Great communication, I was informed at every step of the process. If they said they would call, they did. If they needed any more information, an email was sent to me promptly and responded to promptly.

Great service from Maxine, Sam, the lady in the Finance department who took payment whos name escapes me (I’m sorry!) and the two men who came to remove my old canopy and install the new one on the day.

Most of all, the canopy is beautiful. It looks fantastic alongside my new windows and doors (which I did finally get!) and is the real finishing touch in transforming the outside of my property.

Brilliant company who truly value their customers and sales.

19 June 2024

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