While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality and comfort, often highlighting the natural, minimalist feel and suitability for daily wear. Many people are particularly impressed with the excellent customer service, noting the team's helpfulness, quick responses, and generosity in resolving issues. However, some customers experienced issues with their orders, including receiving shoes that did not fit despite using size guides, or only receiving a partial order. A few other people also felt that the durability of some products was a concern, with soles separating after a short period of use.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praised the comfort and perfect fit of the... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the comfort and perfect fit of the shoes,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the excellent,... See more

Order

Consumers find order to be ambiguous. While some customers report straightforward ordering processes and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cables Barefoot Shoes offer a natural, minimalist feel with a wide toe box and flexible sole that lets your feet move freely and improves balance. They’re lightweight, breathable, and great for daily... See more

Rated 5 out of 5 stars

The shoes are super cool — really strange-looking, incredibly comfortable, and super lightweight. I have no idea where they come from, but they arrived just in time for my holidays (about 10 days). I... See more

Rated 5 out of 5 stars

I bought Barefoot model and it fit perfectly fine and is very comfortable. Second one was little small so I wanted to replace it, customer support provided very friendly and quick support. I will defi... See more

Rated 5 out of 5 stars

Canles Team has a very excellent customer service. They really cared for their customer's satisfaction. I was so surprised when they told me , I don't have to returned the delivered shoes, they will... See more


Company details

  1. Shoe Store

Written by the company

Step into a world where comfort meets contemporary style. At Canles, we specialize in creating footwear designed for walking and everyday wear, blending cutting-edge design with unparalleled comfort. Each pair is a testament to our dedication to quality, crafted to support your every step. Experience the difference with shoes that are as functional as they are fashionable. Share your journey, read stories from our community, and see why our shoes are a favorite for those who value comfort in their daily stride.


Contact info

4.1

Great

TrustScore 4 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

after a failed delivery

after a failed delivery, the firm took contact and very soon they send a new package wich came in good order with great shoes for a nice price.
thanks!

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Good Company and excellent shoes

I received my initial order and found them oversized, both in L&W, I wear a size 11R and the shoes are like 12 W. I reached out to Canles' customer service and they sent me a size 10 and the fit is excellent. The shoes are very comfortable and cushion my walk better than high priced insoles. This is very important as I have problems with my feet.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Shoe Exchange due to wrong colour

Received my shoe order in early June and realised I ordered the wrong colour. I sent an email for exchange in early June 2024. I sent another email in late June 2024 and the response from Canles was excellent. I have been able to keep the wrong colour shoes and also received the correct colour shoes on 8 July 2024. Great customer service and I will spread the word to my friends.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

B4 purchasing I requested a discount n…

B4 purchasing I requested a discount n got a 10% discount code. Despite getting a size I'm used to it turn out to a wee bit tight. Requested to return n exchange to a bigger size. Pleasantly surprise Canles send another shoe with the 1st shoe to keep.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Online customer service team were absolutely amazing. Firstly when dealing with my quite niche situation but then also when I sent the wrong item back, they dealt with it promptly, professionally and in a friendly way. 10/10 service.

25 March 2024
Rated 5 out of 5 stars

Ordered two pair of Deklans...

Ordered two pair of Deklans.... arrived in good order, but after trying on, one size smaller was needed.... went online to return/exchange... great customer service with the reorder immediately on the way! Highly recommend the Canles team AND their shoes!

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Good so far

Purchased two pairs from Canles - love them both. So comfy. No product issues so far and I have worn one pair for 12 months probably 3/4 times a week.

27 March 2024
Rated 5 out of 5 stars

Canles Deklans are by far the most…

Canles Deklans are by far the most comfortable sneakers I have ever purchased. They durable and just the right support. I can wear them all day without having sore feet at the end of the day.

10 March 2024
Rated 4 out of 5 stars

I like my Canles Deklans but

I like my Canles Deklans but they’re a bit hard to wash??? I had to manually remove some oil stains after running them through the washing machine. Real good shoes otherwise!!

28 February 2024
Rated 1 out of 5 stars

SCAM

My husband bought a pair online without doing due diligence. No one answers phone. Website says if you cancel within 24 hours, no problem. I have emailed 3 times now. Nothing! This place is a total scam. Please don't buy from them. First clue was when most reviews mention buying shoes for Dad. Really, who does that?

2 March 2024
Unprompted review
Rated 5 out of 5 stars

As a first time On-Line buyer.

As a first time On-Line buyer I approached Canles.com to purchase some shoes. The shoes were delivered within the time frames indicated, and when I followed up with them to discuss alternative options it was clearly found that Canles demonstrated strong business principles when dealing with their customers.
An excellent outcome.
Max

19 January 2024
Unprompted review
Rated 5 out of 5 stars

The team at Canles are just amazing

The team at Canles are just amazing. I purchased a pair of shoes for my dad's Christmas present, and I ordered the wrong size. Not only are Canles sending me the correct size, but they’ve also asked that I keep the original pair and either give to a friend or donate to a charity. Honestly, the world needs more Companies that these folks. I never write reviews but had to take the time with this one. xx

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Great Service and Products

The service and devotion to each customer is exceptional. Exchange for the wrong size and type was so easy and their prices are very competitive. The shoes are well made and comfortable. A pleasure to deal with and a shining light amongst internet vendors. Well done Canless

4 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look