Candymail Reviews 4,075

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 686 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the wide selection of items available, including many hard-to-find international snacks and drinks. The delivery service is frequently highlighted as fast and efficient, with many orders arriving quickly and well-packaged, ensuring items are intact and secure. People appreciate the overall smooth ordering process and the excellent service provided, making them eager to reorder from the company. However, some customers also noted issues with product condition upon arrival, such as damaged cans, crushed crisps, or chocolates that had melted or bloomed. There were also instances where products arrived past their best-before dates, or mystery boxes lacked variety and presentation, leading to disappointment.

What people talk about most

Product

Users describe positive interactions with product, often praising the wide selection of international snacks... See more

Delivery service

People report positive experiences with delivery service, consistently praising the speed and efficiency of... See more

Order

Reviewers mention positive feedback about order, with many customers expressing satisfaction with the speed... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the good quality of goods... See more

Service

Customers consistently note positive experiences with service, often highlighting fast delivery and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When you really want that full on flavourful Sugar Rush you can't go wrong ordering from Candymail. Never disappoints with both the quality of the products and delivery. Just the smell of the Grape So... See more

Rated 5 out of 5 stars

Placed my order on the 28th of May and ot arrived on the 30th amazing delivery by candymail and the team The items arrived undamaged the other box was slightly broken but all the contents where... See more

Rated 5 out of 5 stars

This was my first time ordering from Candymail.co.uk. I ordered multiple items as a birthday gift. The items arrived quickly, they were well packaged but unfortunately one of the cans was damaged. I g... See more

Rated 5 out of 5 stars

First time of using this company and couldn't have had a better, more positive or rewarding experience. They not only stocked the item I wanted, (Coffee Mate Liquid creamer snickers flavour 32 fl o... See more


Company details

  1. Confectionery
  2. Candy Store
  3. Chocolate Shop
  4. Sweets and Dessert Buffet
  5. Donut Shop
  6. Japanese Confectionary Shop

Written by the company

Welcome to Candymail.co.uk, your go-to destination for an unparalleled confectionery experience delivered right to your doorstep! At Candymail.co.uk, we're passionate about indulging your sweet tooth and spreading the joy of delectable treats from America and around the world. Our journey began with a simple yet powerful belief – everyone deserves to savor the goodness of the finest candies and snacks. That's why we founded Candymail.co.uk, a confectionery mail-order website dedicated to bringing the best sweets and treats to Candy enthusiasts across the UK. What sets us apart is our unwavering commitment to providing an exceptional range of imported candy, snacks, treats, and sodas. Our carefully curated Candy boxes are designed to delight your taste buds with an array of iconic brands, including Reeses, Hersheys, M&Ms, Nerds, Jolly Rancher, Swedish Fish, Mountain Dew, Oreo, American Fanta, Dr. Pepper, Twinkies, and many more. At Candymail.co.uk, we understand the joy that comes with unwrapping a box filled with your favorite treats, and we strive to make that experience accessible to Candy lovers everywhere. Our dedication to quality, variety, and customer satisfaction has earned us the trust of Candy enthusiasts who turn to us for an exciting journey into the world of international confectionery. Join us at Candymail.co.uk and treat yourself or your loved ones to an unforgettable candy adventure. Indulge in the sweetest moments, one box at a time!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great website for candies and monster

Ordered 2 times, they have many flavors of monster and they get the new flavors first. Ordered to Romania and paid no customs to DHL since the order was under 150 euros. The shipping is okay, they do everything to send it fast, but DHL is usually slow here. They put gifts in both of my orders. They packed the cans very well and they arrived in perfect condition.

26 May 2026
Unprompted review
Rated 4 out of 5 stars

It took a bit longer than I expected…

It took a bit longer than I expected but it was still really nice that the customer service explained the situation and it was really helpful I definitely look forward to ordering again in the future and yeah,thank you for doing what you do and i wish you all the best❤️

18 May 2026
Unprompted review
Rated 1 out of 5 stars

The product arrived a month out of…

The product arrived a month out of date, emailed to complain but no response. Terrible service will not be using again

15 May 2026
Unprompted review
Candymail logo

Reply from Candymail

Hi,

Apologies for the delayed response — your email was sent over the bank holiday weekend while our office was closed.

We have now replied to your email directly.

The item purchased was clearly listed in the product title as being past its best before date and was discounted accordingly.

A “best before” date relates to product quality rather than food safety. This means the product may not be at its absolute best quality after that date, but it is still safe to consume if stored correctly. This is different from a “use by” date, which relates to food safety.

Kind regards,
Candymail Customer Service Team

Rated 5 out of 5 stars

Great service

I ordered my things whilst on holiday in America and asked them to hold shipping until the day we travelled home and they did this with the parcel arriving the day after we did.
Great service and reasonable prices. Will be ordering again soon.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

2 orders, Both brilliant

Did 2 separate orders of Nuka Quantum, Sunset Sarsaparilla and Nuka Grape, Both orders came very fast AND were very well packaged and even had a little smiley face on the 2nd orders boxes :)

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic selection

Fantastic selection, very quick delivery and reasonable prices. Just placed my 2nd order after excellent service the 1st time.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordering and delivery was faultless

Ordering and delivery was faultless, some of what I ordered was tiny and despite it saying it had flavour it couldn't be tasted. Don't get me wrong there is an amazing variety of products and prices are reasonable.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

10/10

order arrived within two days! so impressed with it, will 100% be ordering from here again, thank you🫶🏻

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service they contact…

Amazing customer service they contact you and keep you updated throughout the delivery processes. Also items all in quality condition when delivered definitely will be shopping here again soon brilliant thanks

21 May 2026
Unprompted review
Rated 3 out of 5 stars

Had a look in the local Asian deli and…

Had a look in the local Asian deli and found all the mystery candy for less then the order I made, nothing in the box was unusual or never tried before . I don't think I will order from these guys again

11 May 2026
Unprompted review
Candymail logo

Reply from Candymail

Hi Mark,

Thank you for your feedback.

We’re sorry to hear that you were disappointed with the mystery box. Our mystery boxes are packed based on value rather than exclusivity, and the contents can vary depending on current stock availability and imported products available at the time.

We do appreciate your comments and will certainly take the feedback onboard moving forward when curating future boxes.

Kind regards,
Candymail Customer Support

Rated 5 out of 5 stars

I couldn’t believe how many different…

I couldn’t believe how many different things I can buy from here, I will definitely be ordering again very soon, and delivery was super fast, and my order was packed straight away. A super happy customer, thank you so much!

16 May 2026
Unprompted review
Rated 3 out of 5 stars

Delivery ok chocolate some of it was…

Delivery ok chocolate some of it was damaged still edible maybe damaged in process unsure if will use again

15 May 2026
Unprompted review
Candymail logo

Reply from Candymail

Hi,

Thank you for your feedback.

We’re sorry to hear that some of the chocolate arrived damaged. Unfortunately this can sometimes happen during transit, especially with warmer weather or if parcels are not handled carefully by the courier.

We’re glad to hear the items were still edible, but we completely understand your disappointment and appreciate you taking the time to leave your feedback.

Kind regards,
Candymail Customer Support

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