Candles & Oud Reviews 

563
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional customer service skills, often highlighting their helpfulness, patience, and ability to provide excellent recommendations. Many people appreciate the high quality of the fragrances, noting that they are beautifully crafted, luxurious, and long-lasting on the skin. The overall service is frequently described as great, with consumers enjoying a positive and smooth experience from start to finish. However, some customers reported issues with customer service, experiencing slow responses, conflicting information, and a lack of resolution for their concerns. A few people also mentioned that the longevity of the perfumes was disappointing, with the scent fading quickly after application, unlike the samples they tried.

What people talk about most

Product

Customers generally had positive experiences with the product, praising the rich, warm, and luxurious scents... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Quality

Consumers find quality to be positive, with many praising the rich, warm, and luxurious scents that are... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and excellent... See more

Service

Clients share positive opinions on service, with many expressing gratitude and highlighting excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Does not smell like the exact same perfume that my friend has. Totally disappointed with it, and for the money its been a costly mistake.

Rated 5 out of 5 stars

Very pleasant, knowledgeable & professional sales person @ Trafford Centre counter on upper floor of concourse. I didn’t catch his name but he is a very nice guy. Made me aware of current offers & adv... See more

Rated 5 out of 5 stars

Naz was amazing at Candles of Oud in Westfield Stratford! He was super friendly and patient, and really helped me find the perfect fragrance without any pressure. He knows his stuff and made the whole... See more

Rated 5 out of 5 stars

I recently purchased a bottle of the Heavenly Oud scent from this Candles and Oud. I am getting married next year, and i contacted Candles & Oud to ask if I could purchase some travel size bottles... See more


Company details

  1. Perfume Store
  2. Candle Store
  3. Cosmetic Products Manufacturer
  4. Cosmetics and Perfumes Supplier

Written by the company

We create unique Oud-infused blends for candle and fragrance lovers seeking to turn ordinary days into extraordinary moments that make you feel exceptional.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

563 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(563)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, they asked my what scents I like and they picked out the best scent ‘Night in Paris’ I am very picky when comes to scents and I’m not really a perfume girly but this is u real and have had so many complaints, now I always get this one, it’s my go to :) ❣️

30 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you so much for your kind words! I’m so glad we could find the perfect scent for you with ‘Night in Paris.’ It’s wonderful to hear that it’s become your go-to!

Rated 5 out of 5 stars

Night in Paris candle

My experience with candle and oud was amazing! Product arrived quickly and the packaging it’s self was great, the candle I got was called “night in Paris” and the smell that came from it was unreal, even when not lit. Will most definitely be making a purchase soon!

26 July 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for sharing your wonderful experience! I’m so happy to hear that you loved the “Night in Paris” candle and the packaging. We can’t wait to have you shop with us again soon!

Rated 5 out of 5 stars

Making moments

I am obsessed with candles of all kinds. This one is no exception. From the beautifully presented gift packaging that feels very luxurious to the exceptional aroma of the candle filling my home.

The Night in Paris Candle creates a captivating and inviting atmosphere, which makes me feel like I am standing beneath the Eiffel Tower at night as the lights flicker to come on. The exsquisite blend of rich and warm notes fills my senses with charm and beauty.

From the richness of the amber and oud, followed by the sweetness of vanilla and florals. It balances out with the black cherry and plum notes before finally adding a hint of musk for a touch of sophistication and luxury of this exceptional scent. Candles & Oud as a brand are exceptional. Great communication with dispatch and delivery. The website is easy to navigate and their products are beautiful. They help to create, a fab atmosphere and precious moments with their beautifully fragrances candles

30 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you so much for your lovely review! I’m thrilled that the “Night in Paris” candle has brought such a magical atmosphere to your home. It’s wonderful to know you enjoyed everything from the scent to the packaging. Your support means the world to us, and we’re excited to keep creating special moments for you!

Rated 5 out of 5 stars

Firstly the delivery was really quick…

Firstly the delivery was really quick and the fragrance itself was packaged so lovely, it’d make an amazing gift and you don’t need to add anything extra for packaging! The perfume itself comes in a beautiful bottle and the scent is stunning, I’ve been using it non stop!

23 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for your wonderful review! I’m so glad to hear that you loved the quick delivery, beautiful packaging, and stunning scent. It’s great to know you’ve been enjoying it non-stop!

Rated 5 out of 5 stars

It was a good experience to visit the…

It was a good experience to visit the Cambridge store. Good ambiance of store as well was impressed by the staff’s attitude towards the costumer. I highly appreciate the costumer service. And I request you guys to give something in gift to Anna at your store cuz of her best costumer service.

30 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for your kind feedback! I’m delighted to hear you enjoyed your visit to our Cambridge store and appreciated the ambiance and customer service. I’ll make sure to pass on your praise to Anna—she will be thrilled to hear your compliments.

Rated 5 out of 5 stars

Ambiance and staff

I’ve been to candles & oud at least 20+ times, and I just love the atmosphere in here, they’ve got too many options to choose from. I’ve been to candles & oud Cambridge and an employee called “Anna” helped me out a lot, she would spend most of the time trying to help me find the best scent and I’ve bought over 6 scents over the year. My favourite one is night in Paris, and spirit of muscat! Thanks candles and oud for the great experience! 🥹❤️

30 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for your continued support! It’s amazing to hear that you’ve enjoyed visiting Candles & Oud so many times. I’m thrilled that Anna was able to help you find your favorite scents, and I’m so glad you love “Night in Paris” and “Spirit of Muscat.” We truly appreciate your kind words and look forward to welcoming you back soon!

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Aneesah was so helpful for us to buy the most perfect gift. Greatest customer service I’ve ever experienced. Will definitely be coming again.

28 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you so much! We're thrilled to hear you had such a great experience with Aneesah. Looking forward to your next visit!

Rated 5 out of 5 stars

Kazi shazed is a wonderful salesman

Kazi shazed is a wonderful salesman,
Hand a wonderful experience.

27 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for your positive response. We look forward to serve you again.

Rated 5 out of 5 stars

The staff were lovely & helpful

27 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you so much for your kind words! We're thrilled to hear that our staff were lovely and helpful. Your feedback means a lot to us!

Rated 5 out of 5 stars

Leni was amazing at the Cambridge store…

Eleni was amazing at the Cambridge store she helped us throughout the process to buy a few gifts for the family. Really happy :)

25 August 2024
Unprompted review
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Reply from Candles & Oud

Thank you for your kind words! We're thrilled Eleni could help you find the perfect gifts. We hope to see you again soon!

Rated 5 out of 5 stars

Very helpful assistant

Very helpful assistant, found all scents I loved, thank you 😊

25 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for your kind words. We appreciate your support.

Rated 5 out of 5 stars

Good quality perfumes

Good quality perfumes. Customer service 10/10
Shoutout MALAIKAAAA

24 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for your kind words! We're thrilled you love our perfumes, and we'll pass along your shoutout to Malaika

Rated 5 out of 5 stars

Great customer service and fantastic…

Great customer service and fantastic offering of perfumes. Shout out to MALAIKA

24 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for your kind words and we appreciate your support.

Rated 5 out of 5 stars

Ana made the experience wonderful

Ana made the experience wonderful, loved so many scents . I ended up choosing dunes of Sahara. Wish there were more diffuser options. Beautiful shop and amazing customer service tho

24 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you! We're glad Ana made your experience wonderful and that you loved Dunes of Sahara. We'll consider your feedback on the diffusers. Hope to see you again soon!

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