Canagan Reviews 325

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its high quality and the positive impact it has on their pets' health and well-being. Many people noted that their pets, even picky eaters, thoroughly enjoy the food, leading to increased energy, shinier coats, and improved digestion. The wide variety of options available is also frequently highlighted as a major benefit, keeping pets engaged and satisfied. However, some customers also noted issues with recent changes to the product, specifically mentioning a change in manufacturer that led to their pets refusing the food or experiencing adverse health reactions. A few other people also felt that the product did not help with weight management for their pets, and some expressed frustration with delivery issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers report that their pets love the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high standard of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Sprollie dog absolutely destroys his dinner now we have switched to Canagan soft food. He was bored with his usual meal so we changed it, always a challenge with digestion once they are used to som... See more

Company replied

Rated 5 out of 5 stars

My picky chihuahua loves the small dog Turkey dental kibble. He has some of the dried food and also has some of their wet food each day. The vet says my dog is in great condition for a ten year ol... See more

Company replied

Rated 5 out of 5 stars

Pearl is a Shitzu Poodle, very adored and very fussy! I tried all sorts of brands and it was actually a dog trainer who recommended Canagans and we haven't looked back. I really like it that the o... See more

Company replied

Rated 5 out of 5 stars

We have used Canagan for all our dog food and treats ever since finding them. Their food is of a really high standard and there's a great range which our dog loves and keeps her in great health. Plus... See more

Company replied


Company details

  1. Pet Store

Written by the company

Award-winning grain free food for dogs and cats, a natural diet their ancestors would have hunted in the wild.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

325 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent product

Excellent product. Got 4 dogs each with their own fussy traits which was a nightmare trying to find a food they all liked. Started with canagan just over 3 weeks ago now and so far so good. Seems this could be the one……Fingers crossed.

7 March 2025
Unprompted review
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Reply from Canagan

Our fingers and paws are firmly crossed too, thank you so much for choosing Canagan to feed your 4 dogs Sarah. We hope they continue to enjoy our recipes! 🩶

Rated 5 out of 5 stars

My dog loves this food

My dog loves this food! I noticed her coat getting better as the last food used to make her itch a lot
Thanks canagan from willow (border collie)

6 March 2025
Unprompted review
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Reply from Canagan

That's wonderful to hear how much Canagan has improved your dog's coat and that it has stopped her itching so much! Thank you for trusting us to feed her and for supporting our family run business 🩶

Rated 5 out of 5 stars

The beste kibble for dogs and cats in the market!

I love Canagan,
The quality is amazing. My pets are so happy to eat them, and their health has improved so much.
For my opinion Canagan is the best kibble for dogs and cats in the market.
Super recommended!

6 March 2025
Unprompted review
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Reply from Canagan

Your recommendation means the world to us, thank you for taking the time to share your kind review Andrea. We hope your pets continue to enjoy living the Canagan life! 🩶

Rated 1 out of 5 stars

Canagans dog meat upsetting tummy

Been buying Canagans meat for a long time, but since January our dogs tummy has been very unsettled and he has been in a lot of discomfort. Removed the meat from his diet and he has been back to his previous self. Yesturday thought I gave him a Canagan soft chicken treat and it has upset him again. Something has changed and it no longer suits him. We have 13 tins of food now that we can’t use which is so frustrating as costly to buy.

5 March 2025
Unprompted review
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Reply from Canagan

Hi Steph, we're truly sorry to hear that your dog hasn't been getting on with our tins recently. Your pet's well-being is incredibly important to us, and we understand how distressing this situation is.

We want to assure you that our wet foods continue to be lovingly produced at the same location as they always have been since we launched them. We also make our treats at a different location so it may be a chicken allergy that your dog is experiencing.

For extra reassurance, we are more than happy to arrange collection of some of the tins that you have for testing to check that it is within specification. We are also happy to advise on any allergy questions you may have. Please reach out to us on info@canagan.co.uk or 01494 775 222 so we can assist you further.

Best wishes, Sandy

Rated 5 out of 5 stars

Chihuahua - skin allergies

I have just put my chihuahua on the small pouches of wet food and he loves it! He has terrible skin allergies and have noticed he’s not scratching as much . He’s also not begging for human food which is a win win . This food is great as I’ve noticed he doesn’t get an upset stomach whilst on it.

23 February 2025
Unprompted review
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Reply from Canagan

Hi Sharon, thank you so much for taking the time to share your review. It's amazing to hear how much your Chihuahua is thriving on our wet food and that he's not scratching as much since switching to us! We're thrilled that you've chosen Canagan to feed him and hope he continues to enjoy all our recipes 🥰

Best wishes, Sandy

Rated 1 out of 5 stars

My 6 year old cat got very unwell the…

My 6 year old cat got very unwell the past 6 weeks. He has been on chicken wet since a kitten. He had foul watery stools and clear vomit. 3 vet visits and nothing was wrong. I knew the wet food and smell was different as soooo much more water in container. I switched his wet food and within a few days he was back to normal. I really wished I read the reviews here before spending so much money on vet bills

18 February 2025
Unprompted review
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Reply from Canagan

Hi Amy, thank you for taking the time to share your experience. We’re very sorry that your cat has been experiencing issues recently. Your feedback is incredibly valuable and we understand how concerning this must be for you.

We want to assure you that the quality and safety of our products are of the utmost importance to us. All our recipes undergo rigorous testing and all our recipes have been trialled on our own cats first before being sold to the public. We are aware however that in very rare cases some of our furry friends who are particularly sensitive can notice the natural variations between batches and we are very sorry that your cat hadn't been feeling his usual self. For the avoidance of any doubt our wet foods continue to be lovingly produced at the same location as they always have been since we launched them.

For extra reassurance, we are more than happy to arrange collection of some of the wet food that you have for testing to check that it is within specification. Please reach out to us on info@canagan.co.uk or 01494 775 222 so we can assist you further.

Best regards, Sandy

Rated 5 out of 5 stars

Never look back.

Our pup LOOOVES canagan.
She actually sticks her nose up to all other food. Either by not being interested or literally spitting it out.
We changed her to canagan at around 12 weeks old and she has never looked back.

They have so much selection and choice, she has tried them all. Including the insect dry food, every tinned food, and their treats range.
When she was younger people would buy her other brands of treats and they would play havoc with her stomach. With Canagan she has never had an issue.

As her owners we love that we understand the ingredients and know that she is getting the best we can get, including lots of known superfoods.
She is a very active dog and needs all the added goodness to keep her strong and healthy.

2 December 2024
Unprompted review
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Reply from Canagan

That is so lovely to hear how much your pup is loving our food, thank you so much for taking the time to share your kind review. We're delighted to hear that she is thriving on Canagan and that she has tried all our products! Your loyalty means the world to us and here's to many more years being a part of our family 🩶

Best wishes, Sandy

Rated 1 out of 5 stars

Has become too expensive at same quality

Cats love the food but the price has gone up from 1.40 to 2 euros per tin in 2 years time, while many tins don't even have 75g, we measure our food every day and it's often 73g.

Edit after canagan's reaction: it is a tasteless lie that they have not increased the price in the last 2 years. I have the invoices of all these months. For example, in 2021 all the online shops in the netherlands, the retail shops AND canagan themselves priced the tins at 1.49€. Nowadays 1.99€. So please, if you are gonna lie, then have the decency to prove it.

10 February 2025
Unprompted review
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Reply from Canagan

Hi Victor, thank you for taking the time to share your feedback with us. We're thrilled to hear that your cats love our food, their satisfaction means a lot to us! We pride ourselves on offering high quality products at a competitive price and can confirm we haven’t increased the prices of our cat tins for 2 years. We also work really hard to ensure the weight of every tin falls within tolerance, if you would like more information on this please don’t hesitate to reach out to our customer support team on info@canagan.co.uk or 01494 775 222.

Best wishes, Sandy

Rated 1 out of 5 stars

My cat is 4 and always ate Canagan Free…

My cat is 4 and always ate Canagan Free Range Chicken. Since a few weeks, she started vomitting every night. Went to the vet, absolutely no issues. Couldn't find what was wrong. Until I checked the reviews online and in reddit ... many people having the same issues since Canagan changed the country of production.
I just switched my cat from Canagan to Edgard Cooper and she seems to get better every day.

1 February 2025
Unprompted review
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Reply from Canagan

Hi Jumo, thank you for taking the time to share your review with us and for your loyalty over the years. We’re truly sorry to hear the issues your cat has experienced recently.

We switched our manufacturer over a year ago to a lovely family run company and all our recipes have been trialled on our own dogs first before being sold to the public. For many of our pet parents, their dogs & cats continue to enjoy our food as they did before the switch, however we are aware that in very rare cases some of our furry friends who are particularly sensitive can notice the natural variations between batches and we are very sorry that your cat hasn't been feeling her usual self.

If you have any further concerns or questions, please don’t hesitate to reach out to our customer support team on info@canagan.co.uk or by calling 01494 775 222.

Best regards, Sandy

Rated 5 out of 5 stars

Cats love their food!

Cats tried cat soup for the first time and loved it! With one fussy cat I’m glad they enjoyed this. Excited to try dog food for my 2 dogs now. I highly recommend the cat food

20 January 2025
Unprompted review
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Reply from Canagan

Hi Rachel, your recommendation means the world to us, thank you so much for sharing your lovely review! We're delighted that your cats loved our soups after trying them and that you'll be feeding your dogs Canagan too. Thanks so much for being a part of our family 🥰

Best wishes, Sandy

Rated 1 out of 5 stars

Hello

Hello, Canagan chunks for cats and dogs have peppermint in them, very dangerous, poisonous for cats and dogs, symptoms are diarrhea, rash, ulcers, diarrhea, look it up yourself

25 January 2025
Unprompted review
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Reply from Canagan

Hi Dimitri, thank you for taking the time to share your review with us. Here at Canagan, welfare always comes first when selecting our ingredients. We only use a dried peppermint ingredient within our recipes which is safe for cats and dogs to eat and is good for reducing bad breath due to its antibacterial properties and pleasantly strong odour. It is also approved by the Commission Regulation (EU) No 68/2013 of 16 January 2013 on the Catalogue of feed materials. This has been part of our recipe since we launched in 2012 and has been safely fed to millions of cats across the world since Canagan went on sale over a decade ago.

If you have any further questions or concerns, please feel free to reach out to us on info@canagan.co.uk or 01494 775 222. Best wishes, Sandy

Rated 5 out of 5 stars

I love this food so much 🤩 is perfect…

I love this food so much 🤩 is perfect for my 9 years old pug 🤍

23 January 2025
Unprompted review
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Reply from Canagan

Hi Tugui, we're so happy to hear this, thank you so much for taking the time to share your lovely review! Here's to happier and healthier days ahead with Canagan 😊

Best wishes, Sandy

Rated 5 out of 5 stars

Canagan are an awesome company that…

Canagan are an awesome company that provide high quality foods for our 4 legged friends. Also, the reps that work for them are brilliant. Very polite and easy to work with

16 January 2025
Unprompted review
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Reply from Canagan

Hi, thank you so much for taking the time to share your kind review! Your support means the world to us, thank you for being a part of the Canagan family 😊

Best wishes, Sandy

Rated 5 out of 5 stars

Excellent dog food

Excellent dog food, worth the price. Both my working dogs are on Canagan Chicken, the older collie coat now gleams and my younger cocker won’t eat anything else! Grain free so excellent for excitable dogs as it doesn’t go straight through them and out the other side when they are excited and keen to work.
The best dog food on the market by far!

16 January 2025
Unprompted review
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Reply from Canagan

Hi Olivia, thank you so much for your lovely feedback, it means so much to us! It's absolutely brilliant to hear how much your two dogs love our food, thanks so much for being a part of the Canagan family 🥰

Best wishes, Sandy

Rated 5 out of 5 stars

Best food on the market!!

Best food on the market! My dogs never been better. My local Just for Pets recommended it and I can’t believe the difference that it’s made. Highly rate this food and the life changing nature of what it will do for your pooch.

2 January 2025
Unprompted review
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Reply from Canagan

Hi Jack, your recommendation means so much to us, thank you for sharing such a lovely review! It's amazing to hear the difference our food has made to your dogs and that they have never been better. Thanks so much for trusting us to feed your companions 🥰

Best wishes, Sandy

Rated 5 out of 5 stars

I have two dogs

I have two dogs. A labrador and a German shepherd, my labrador is on Canagan senior light food as he’s trying to lose weight and he’s been great with it. My dogs are always so happy to dig in! Even my German Shepherd, who’s usually a bit picky, cleans his bowl every time. Within a few weeks, I have noticed my fur babies have shinier coats and more consistent energy levels during playtime. We recommend it 100%. Thanks Canagan

13 January 2025
Unprompted review
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Reply from Canagan

Hi Priya, thank you so much for sharing your kind review! It means so much to us hearing that both your Labrador and German Shepherd are enjoying our food. It's also wonderful to hear how much shinier their coats are and how much more energetic they are during playtime after a few weeks of eating Canagan. Thank you so much for trusting us to feed your companions and being a part of our family 🥰

Best wishes, Sandy

Rated 5 out of 5 stars

EXCELLENT PRODUCT!!

EXCELLENT PRODUCT!!
I discovered Canagan months ago, and since then I’ve had no doubts about the choice of food to give to my dog.
My dog was uninterested in any dog food I tried with him. I started using wet food, cheese and a lot of things, but nothing really worked.
When I tried Canagan, my dog came back to life…he rediscovered the taste and desire to eat.
The ingredients are of a very high quality, always respecting nature. They don’t contain unnecessary filler grains and are complete with everything our pets need.
Thanks to Canagan, my dog has improved in many ways: his coat, joints, digestion, breath, poop and he’s much more powerful!
It’s a product worth every euro spent. I strongly recommend it to everyone who wants to be more aware of and care for their pet’s needs, starting with a correct nutrition.

10 January 2025
Unprompted review
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Reply from Canagan

Hi Marika, thank you so much for your kind words and for trusting us to feed your dog! We're beyond happy to hear that our food has won over your dog's taste buds and that it has helped bring his desire to eat back again. We're even more thrilled to hear how much he is thriving on our food too, it's amazing to hear how you've seen a big improvement in his coat, joints, digestion, breath, poop and energy since switching to us. Your satisfaction is truly rewarding for us and we appreciate your recommendation.

Best wishes, Sandy

Rated 5 out of 5 stars

Excellent product!

I have been using Canagan for the last few years, my dogs skin and coat continues to be so shiny and healthy and i believe the amount of joint care included makes all of the difference! Highly recommend.

9 January 2025
Unprompted review
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Reply from Canagan

Hi Olivia, thank you so much for your loyalty to Canagan over the last few years and for your lovely review! We're so happy to hear the positive effect our food has had on your furry companion and how shiny and healthy his skin and coat is. Your recommendation means the world to us, thanks again 🥰

Best wishes, Sandy

Rated 5 out of 5 stars

canagan is the best animal food that is…

canagan is the best animal food that is in circulation

9 January 2025
Unprompted review
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Reply from Canagan

Hi Ilaria, thank you so much for your lovely feedback, it's very much appreciated! We hope you & your furry companions continue to enjoy our food 😊

Best wishes, Sandy

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