CanaDream RV - Edmonton Reviews 70

TrustScore 4.5 out of 5

4.6

7406 33 Street, T9E 1J8 Leduc, AB, CA


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Product and staff were great. Only complaint was lack of clarity during the booking process in regards to the "Northern Surcharge". Was not made aware of it until the check in process a few days... See more

Company replied

Rated 5 out of 5 stars

The truck camper served us very well as a couple travelling across different campgrounds in the Rockies. Strong engine for hills and winds. Comfortable bed. Well made with solid wood cupboards. The... See more

Company replied

Rated 5 out of 5 stars

RV came fully equipped with the extras we asked for, kitchen kit, bedding kits, toaster, coffee maker. RV was clean and everything worked except the coffee maker and they said they would have replac... See more

Company replied

Rated 4 out of 5 stars

Great vehicle, easy pickup and take-off. Only issue we had, after paying extra for the drop & go package, they told us it wasn't clean enough for that. We didn't leave it a mess, it was a 5-10 minute... See more

Company replied


Company details

  1. Recreational Vehicle Rental Agency
  2. RV Dealer

Written by the company

CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.

Experience Canada at your own pace!

Written by the company

Create lifelong memories on the road with CanaDream
We are fully committed to providing the WOW factor from our Guest service to our incredible RVs.

Contact info

Start Planning your Dream Road Trip

Experience Canada at your own pace with our great deals!

4.6

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent rental again.

Excellent rental again.
Perfect RV for our 6 week cross Canada trip.
The only thing is the RV we rented had marginal support for Android Auto.

22 September 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your review. We are happy you enjoyed your CanaDream experience. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Great week in the Rockies with the…

Great week in the Rockies with the perfect RV

9 September 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

A Rockies road trip in an RV can't be beat and we're happy you had a good time. It was a pleasure having you as our Guests.

Rated 4 out of 5 stars

New rv good service

New rv, friendly crew +

Not allowed to use the awning is a -

10 August 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your feedback. We hope to see you again!

Rated 5 out of 5 stars

Team Canadream

Team Canadream! We found ourselves chanting this whenever we saw fellow canadreamers. Experience was overall great. A few mishaps but none we weren't able to overcome. We originally couldn't get the stove lit because the instructions were slightly different than reality but eventually got it going. Propane faulted out the generator for a moment which made us leary of using the water heater but it eventually worked itself out. The RV was clean and handled like a dream. It was perfect for our trip to Banff and Jasper. Plenty of space for the people we had. We opted for the linen package which served us well during our many swims. We couldnt find a dump facility, which caused us to be late for drop off but they didnt charge us for either! Excellent customer service. 10 out of 10!

16 August 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

We're glad you had a great time. Thank you for your positive feedback! We hope to welcome you as our Guests in the future.

Rated 5 out of 5 stars

Was a nice unit and checking in and out…

Was a nice unit and checking in and out was easy. Would rent again.

8 August 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your review. We are happy you enjoyed your CanaDream experience. It was a pleasure having you as our Guests.

Rated 4 out of 5 stars

Great new units, some small customer service hiccups

The truck was brand new (2025) and so was the camper (2024). Both were fantastic and had zero operating issues (other than the gray and black tanks reading much more full than they actually are). The website was easy to use, and check in/out was very straightforward.

My only two issues are 1) that there was a camp chair add-on selected that I didn’t want, and both the website and the staff person at check-in were unable to remove it from the booking. So I paid $16 for a chair I didn’t need or want.

The second was that they had forgotten to turn on the fridge before we picked up the unit so a bunch of our food that we came prepared with spoiled much easier/quicker then it should have.

At checkout I was charged an additional $130 for being 262km over the 1750km I purchased with the plan, which is fair, but I figured they could have at least taken $16 off the charge as I had given them 7 days to figure it out. We also had completely cleaned and drained the unit as a show of good faith even though I paid for the drop and go package. Oh well.

Overall the truck/camper itself was top quality and high performing.

4 July 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your review. We are sorry if there was any misunderstanding regarding the lawn chair. The note in your booking at pickup does say that you tried to remove it but goes on to say that if it was already in the unit its fine, you will take it. If this is not the case, please email guestservice@canadream.com and we will arrange to refund you for this. We are happy you enjoyed the truck and camper and hope we can welcome you back in the future. It was a pleasure having you as our Guests.

Rated 4 out of 5 stars

The camper was great

The camper was great. The service even better! Thanks for helping us to have the most wonderful experience!

13 July 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your review. We are happy you enjoyed your CanaDream experience. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Tents are for suckers!

Everything from pickup to drop off was pretty darn painless. You'd think renting a giant driving apartment would be a pretty tricky process but it went well! And the RV was very well taken care of. I can't think of one thing that wasn't great

13 July 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your review. We are happy you enjoyed your CanaDream experience and hope we can welcome you back in the future. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Nice staff and camper

Nice staff, nice and tidy camper. It will be great if they provide Diesel engine camper.

4 July 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your review. We are happy you enjoyed your CanaDream experience and hope we can welcome you back in the future. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Vehicle in perfect condition

Vehicle in perfect condition
Clean. All things in working order
Live pick up smooth and staff members helpful friendly and professional with good tips based on current knowledge

4 July 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your review. We are happy you enjoyed your CanaDream experience and hope we can welcome you back in the future. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Excellent service and very comfortable…

Excellent service and very comfortable for 8 people...

1 July 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your review. We are happy that you enjoyed your CanaDream experience and hope we can welcome you back in the future. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

The friendly and welcoming staff made…

The friendly and welcoming staff made using Canadream a breeze. Jasleen patiently answered all of our questions and addressed any concerns. The unit was clean and ready to go on time. Our responsibilities were clearly outlined and we felt confident in our ability to use all the features the Deluxe Van offered. We were so happy with everything we are going again next month!

28 June 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your review. We are happy you enjoyed your CanaDream experience and look forward to welcoming you back next month!. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

It was a very good experience

It was a very good experience - in a very good and clean vehicle.

25 June 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your review. We are happy you enjoyed your CanaDream experience and hope we can welcome you back in the future. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

First time renter from Canadream

As a first time renter from Canadream, I was very satisfied with their friendliness, knowledge and flexibility to accommodate our situation. I highly recommend this business if you considering an RV trip as it was a great experience for us.

9 June 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your review. We are happy you enjoyed your CanaDream experience and hope we can welcome you back in the future. It was a pleasure having you as our Guests.

Rated 1 out of 5 stars

Water tank was not fully filled and we…

Water tank was not fully filled and we had to drain it ourselves

18 June 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your review. We see you called us to ask how to fill your fresh water tank and we referred you to both our videos and Guest Guide for assistance. We hope you were able to figure this out and you had an enjoyable vacation. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your review. We are happy you enjoyed your CanaDream experience. It was a pleasure having you as our Guests.

Rated 5 out of 5 stars

Loved it

Loved it. Staff was good and loved the experience of RV.

10 June 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

Thank you for your review. We are happy you enjoyed your CanaDream experience. It was a pleasure having you as our Guests.

Rated 4 out of 5 stars

The reception team were most pleasant

The reception team were most pleasant, helpful and efficient both on pickup and return.

1 June 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

We are happy you enjoyed your interactions with our crew members and hope you also enjoyed experiencing Canada at your own pace! It was a pleasure having you as our Guests.

Rated 3 out of 5 stars

I did not have Proper RV which I…

I did not have Proper RV which I ordered.

1 June 2025
CanaDream RV  - Edmonton logo

Reply from CanaDream RV - Edmonton

We are sorry that we were unable to provide you with the SVC you booked. Accidents and breakdowns occasionally mean that we need to provide a substitute vehicle and this happened in your case. The substitute vehicle was the closest match to your booked vehicle. We see you were offered and accepted compensation as a result of this change and hope you did enjoy your RV vacation. Thank you for being our Guests.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look