Canadaguppies Reviews 42

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often highlighting the vivid colors and good health of the aquatic life they receive. Many appreciate the quality of the items, noting the excellent condition of fish and snails upon arrival, and the careful packaging that ensures their well-being. However, some people were dissatisfied with their orders, reporting incomplete deliveries or receiving items they did not request. There were also concerns regarding delivery service, with some customers experiencing significant delays, late arrivals despite paying for expedited shipping, or packages left in unsuitable weather conditions. A few other people also felt that the size of the snails received was much smaller than advertised.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers frequently praise the health and... See more

Quality

People report positive experiences with quality. Many customers received healthy animals, such as snails and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant issues, including delayed... See more

Delivery service

Consumers have ambiguous experiences with delivery services. While many reviewers praise fast shipping, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received an order of Shrimp!! Beauties.. Well delivered.. Thanks so much for everyone's generosity. The Colours are as vivid as advertised.. We all love the new additions

Rated 5 out of 5 stars

Service is great! Got my fish and snails on time and in very good condition. I love my new Koi guppies they are fun and love attention. All my snails are in good health, I have bought snails from ot... See more

Rated 5 out of 5 stars

They did deliver my snail and quickly too, I think the price was fair however I was a little disappointed by how small the snail was, however they did refund me for the package being a little late. Ov... See more

Rated 5 out of 5 stars

shrimp were healthy and all alive. great service would recommend them. will definitely order from them again.



Contact info

3.7

Average

TrustScore 3.5 out of 5

42 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bad customer service, don’t seem to care about killing fish

Ordered a mystery box for Black Friday plus some snails. Was supposed to be THREE unique strains of guppies. Got 6 of the same strand and they forgot my snails. When they sent the second delivery to make up for their error, everything arrived dead. Took me reaching out multiple times to get a response. Finally, months later, I received another shipment with no warning. Thankfully I was around. 3/4 of the animals were dead and the rest died before I could even get them in my tank. The customer service was HORRIBLE. They basically told me they can’t afford to give me a refund despite screwing up my order THREE TIMES and killing multiple animals. I finally gave up on trying to get anything (other than a useless store credit - why would I ever shop there again) back from them. So many other great fish shops online, do not waste your time and money here.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Snail order

They did deliver my snail and quickly too, I think the price was fair however I was a little disappointed by how small the snail was, however they did refund me for the package being a little late. Overall I recommend them :)

11 March 2026
Rated 5 out of 5 stars

Canada guppies never disappoints

Canada guppies never disappoints. Always on time. Always alive. They put heat packs in the box so all my shrimp were happy. One even had eggs already. I like that I sometimes get random plants to. You guys rock!

8 February 2026
Rated 5 out of 5 stars

Shrimp!

I received an order of Shrimp!! Beauties.. Well delivered.. Thanks so much for everyone's generosity. The Colours are as vivid as advertised.. We all love the new additions

28 January 2026
Rated 4 out of 5 stars

Shipping was fast and well packed

Shipping was fast and well packed, everything arrived alive. Excellent customer service. 4 stars because the snails I got were absolutely tiny, fantastic store otherwise, will order again.

27 January 2026
Rated 3 out of 5 stars

The male that came died the same day

The male that came died the same day. The 2 females were fine and appear still fine after about 2 weeks. If the 2 girls survive their 3rd week it would be much appreciated if you guys could send me 1 more male. if he survives I will be a happy camper. ( Blue grass guppies , of course )

3 January 2026

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