Canada Drives Reviews 

I recently sold my car to Canada Drives and had an overall terrible experience. I filled out the online form and received my quote for my vehicle. I fully disclosed the crack on my windshield, as well as the age of the tires and how they will need to be replaced. I was contacted my Mohammed Sayed, who also goes by ‘Mo’. Mo called me and went over the condition of my vehicle and at this time the windshield crack and the tire conditions were disclosed again. Mo let me know due to the crack, he was going to deduct $300 from my quote I received online. Everything was fine and I agreed that was fair. We went on to schedule a pick up (which I paid $100 for. FYI previously they would pay YOU $200 to drive the car to their lot. I know this because my family member also sold his car to Canada Drives earlier this year.) Mo was quite pushy that I should drive it to them, but I didn’t want to commute that far and I paid the $100 for the driver to pick it up. Shout out to the driver Shaun Haddon! He was absolutely amazing and was the only non-scammy part about my experience with Canada Drives. Shaun test drove the car and came back and told me the guys at the Canada Drives office are claiming I did not disclose the cracked windshield. Mo called me saying I did not disclose this, but once I reminded him of our conversation of him deducting the $300 he suddenly seemed to remember and back peddled saying he thought it was a chip they could repair. For $300??? They told the driver the deal was off and to leave. The second the threatened to leave my review, they decided to take the car?? Canada drives is now trying to contact me to ‘ask me questions’ after the bill of sale has been signed and everything has been transferred. I refuse to do anything over call with these guys as they can not be trusted on their word and there is a severe lack of communication and morals on their back end. Terribly ran and I will not recommend these guys to anyone. Sell your car to someone else and avoid your time (and money) being wasted.

Great customer service and competitive price

It was slick cradle to grave. Impressive service from all departments. The way buying a car should always be…no hassle enjoyable experience!

The experience was new for me since I am a touchy/feely buyer. Your customer service made the process with little to no anxiety. They were able to provide additional pictures and video's of specific areas I requested to see, and my wishes were fulfilled. The decision making process became a easy one. The hand off went smooth as possible considering at the time of pickup there were several transactions occurring at the same time, never the less. My transaction went well and I was off with my new ride. My new ride was better than I expected, therefore I was very happy with my decision. Thanks again Canada Drives...

I have a wonderful experience with Canada drives. I bought my first ever car with them. I was so scared to spend my money on an online site before purchasing a car but canada drives is really trustworthy in that matter. I would love to recommend it to everyone i know.

Amazing customer service skills
Amazing policy
Love Canada drives

Do not trust them. They simple can't be trusted. I had a car saved as favorite under my account of which the price was around $38k early November, 2022. Today, I received a price drop alert email, only to find out that the same car is now priced at ~$41k. What a joke, what a shame. I really trusted them, but now I do not. Have already asked them to delete my account with them too.

THE ONLY GOOD PART ABOUT CANADA DRIVES WAS THEIR DELIVERY DRIVER.

Dealing with Canada drives was the biggest headache I have ever had. Their joke of a manager tells you we want you to be happy and that the balls in your court.. Also, don't forget, we are about customer service. Let me remind you on all paperwork was filled out and a bank draft for $16,100.00 was placed in their hands. It still took 3 days to have the SUV. The best part is that the Manager kept telling me dates to drop off the vehicle and blaming someone else for why it's not there yet. He offered to give me a gas card for $200.00 that the driver will have when dropping off the SUV. (QUICK SUM UP)

This poor driver arrived to drop off the SUV and ask me where the bank draft was I never laughed out of anger before and explain to this gentleman they have already received it on Monday. As the driver made calls to finally confirmed the bank draft we proceed to have the SUV unloaded off the flat deck truck and trailer. I asked the driver for this gas card that The Manager promised he was giving me for all the time wasted. The driver had no clue what I was talking about and so no, I didn't receive it.

But, the vehicle arrived on time and I wanted to take the time for a special thank-you to Karran Mann for a great job unloading the SUV with care and having great patience in dealing with a company that gives people the runaround.

I love how they they will tell you anything to complete a sale…

This company is they worst customer service I have ever seen. Do yourself the headache and go to a dealership other then this joke of a company.

Canada Drives has made my selling experience an enjoyable one. Their attention to detail has been top notch. John Dooling was incredibly professional, patient and kind throughout the purchasing process. He helped me to understand the paying off of the current bank loan, and made that process a seamless one. Karan Mann picked up my vehicle and was also very professional and thorough. I love that they could arrive right at my home to pick up my car. The whole process is incredibly straightforward. I would sell to Canada Drives again in the future and trust them with the car-selling experience! It can be a daunting experience to sell privately, and I can confidently say that Canada Drives takes the stress out of selling a vehicle.

Hassle-free and highly recommend! It took 5 days from the time I applied to having the car parked in my driveway by the delivery person - registered, plated, and with a full tank of gas! I only wish I could remember the drivers name to give him a shout out for his excellent customer service. Overall A+ for this company and its representatives!

I've got a warning for you with Canada Drives. They are terrible to deal with. Terrible customer service and the finance department is slack at best. I had to bug them to see status of application which is super weird when you're trying to spend money. I'm not a huge fan of slamming businesses but this is bad news bears. I'm so sad because I thought online car shopping would be fun. Nope. Not doing it. Stick to the local dealers.

told them i don't own a phone too down load pic. the phone i have just an older flip phone so could do anything.also B.B.B. say there where 69 complains out of 73 reviews

Bought a car 2 weeks ago.. Great car.. Love my car

However there was a few issues with 150 point inspection.. Set up a date with a garage of choice of Canada drives. 4 days after my appointment, now customer service is ignoring my emails... Not giving me any follow up details and or not giving me next step to fix issues...

I did not mess up on inspection

I just want my car fixed as promised to inspection

Unhappy customer

Update.. After 4 days of no response.. Finally get a response

Once issues are fixed in satisfactory conduct.. I will fix review... But for now I still have not heard from mechanic... We will see

Nov-25...update

This company is a real joke

They tried to fix problem with used parts.. And made issue worst then what it was... And now again they are avoiding my emails

It's been almost a month now... With no real answers

They messed up on 150 point inspection.. Canada drives should own up to mistake and fix properly

So unhappy with customer service experience

Worst company, they steal my $800 on return, eventhough the delivery fee was zero but still took the said amount. They even hide issues/problem of the vehicle.

Had a very negative experience with Canada Drives. Received an offer for a vehicle which was satisfactory, decided to move forward with them. Because the vehicle was leased there were steps to complete before the transaction could be completed. The customer service rep advised what needed to be done. We obliged and completed the task which took a four to five weeks due to buying out the lease and getting the ownership changed over and saftied etc. Once this was done, we reached to the rep and who advised the final price. We awaited final instructions to complete the deal. We waited and waited for responses to our 10 to 15 emails but no response. We then called and called and left messages talking to many different people who promised to call back which they never did. I eventually got to speak with a live person after weeks of trying who took over the case from the original non responder. he advised they would review the case and get back to me. After texting and providing some additional information, they finally got back to me. The revised the offer and it was $10,000 less than the original. Their argument was that the market had changed since the initial agreement and the vehicle wasn't the worth the same even though it hadn't been driven in months. They also said the offer expired after seven days per their website. We were never advised the offer was going to expire even after the final offer given to us. Nowhere in the email was there a statement saying so. So, because of their lack of response and timeliness the vehicle sale did not go through. They would not honor the price quoted and said we were lucky to be getting an offer at all. It was overall a very poor and frustrating experience. I would recommend that you Tred carefully when thinking about them because of what happened to us. I won't use them again and don't recommend them to others.

Our delivery guy Paul was polite and charismatic. He was helpful and very professional. I highly recommend this company. Thank you

The whole process was great, easy and very professional. A very convenient way to sell my car without the hassle of it. The price they paid us was very fair. The drop off experience with Daman at the Airdrie location in Alberta was a breez. Very professional guy, welcoming and attentive. Thank you!
It was my first time selling my car through CanadaDrives, I would do it again and highly recommend the process and this company.

Sold my car to them in October 2022. Super fast and clear communication via email with Mitchell Stokes to set it up, and then Paul Kim was the delivery and inspection driver who came to pick it up and that process was about 30 mins, he was super chill and efficient. Overall I didn't really have to do anything, they did all the work, didn't even have to wash the car beforehand or even leave my house, after they took delivery within a few hours the TD EFT hit my account in full.

Easy, professional, unique & efficient
I was not sure if this will end up good or bad, however I took my chances and OMG I love it, I got nice car, easy trade-in process, and I'm a happy customer at the end!!

Received an offer from Canada Drivers which was in the range of what I would accept for my Vehicle and I accepted it and then received a phone call and they requested more information on the vehicle and I provided all what was requested and then they adjusted the offer even lower to a low ball offer which the website states they wont do . Very poor service I turned down this offer.