Campervanvillage  Reviews 

Horrible, and on top of that, I'm still waiting for my deposit back, even though it's been over a month. I really don't recommend them—they're thieves.

I rented a small van for my birthday trip to the great ocean road for 4 days and the van was good ! Engine worked perfectly fine. However, I was not showed any plug (and couldn’t find any) so I had to look for it for a long time before actually finding only USB plugs (which was not told when doing the booking) and I didn’t have any USB cable so had to buy some - I was also not showed how to use the sink and couldn’t use it during the whole trip as everything I tried was not working - I was staying in campsites so I could find water easily but it was not great. At this point I thought I should’ve just rented a basic car and sleep inside it. Also on pick-up and drop-off, I was never asked for any ID or driver’s license and on drop-off I was not even asked for my name which I found very unpersonal and not really safe. Apart then that, no issues at all.

The Johhny feel good was such a nice and easy campervan! Got us all the way from Perth to Broome. We had the best trip :)

I rented a car with rooftop tent for 2 weeks. The car was not reliable and could not handle 110km/h well :
- was always pulling on the left hand side
- completely overload (wheels almost touching above)
- nothing to camp really..
I would not recommend, doesn’t worth the price.

Car was not clean inside when we picked it up. Rented the van for 3 months. Rear tires should have been replaced before the trip and not halfway the trip.Halfway the trip the 2 back tires had to be replaced because of unsafe conditions (Metal inside the tire was sticking out). Toolbox did not work and had to be replaced halfway the trip. Other small issues found during the trip.

After initially having to fill oil up as red warning light came on after 200km, and visible damaged panels I was sceptical of the van hired. Fortunately the vehicle performed wonderfully and ran efficiently. To my pleasure the sleeping quarters inside was comfortable and fitted my long body length, a definite plus.

I posted a review yesterday regarding my daughter and her friend hiring from this company and the shocking condition mechanically of the vehicles that were hired to my daughter/Friend , and then this company trying to take $1000 from her card,
Campervan Village responded with the comment below:
"This booking is under review with our Customer Care team. Note the $1000 you mention was a simply card authorisation, not charge, to put the funds on hold while all the vehicles and the booking are being assessed. Vehicle swaps are rare and it is highly unusal for bookings to have multiple vehicle swaps, warrenting further investiagtion. Even on the highest level of cover customers can be liable for damages under certain circumstances as per the terms and conditions. Due to the complexity of this hire we are unable to comment further until the investigation is completed. Customer Care aims to respond to requests within 10 days of receiving emails or if received before the hire is ended, 10 days after the hire is completed as time is required to assess vehicles and requests:

my response to this message from Camervan village
"the First vehicle, just 3 1/2 hrs after picking up the car it broke down and roadside assistance said it was likely the alternator,
Second vehicle started shaking/vibrating when they approached 100 Kmh and then after informing Roadside assistance they were told by them that’s it’s ok to carry on to Alice springs obviously avoiding that speed, and when their, they could get the wheels balanced, however before they got to Alice springs two dashboard warning lights came on, one being an ABS warning light and the other an (!) in red colour, and again they contacted roadside assistance who said it maybe something to do with the brakes or hand brake and he asked them to send a couple of pictures of under the bonnet, of the brake fluid et cetera which he said all seemed fine, he then told them that even with the shaking and rattling and the two warning lights it would be okay to continue to Alice Springs. (My daughter has screenshots of the conversation between her and the roadside assistance person confirming this ) and at arrival at Alice springs to have these items addressed
On the way to Alice springs the rear tyre blew, some kind gentleman stopped and helped my daughter and her friend out but when they went to get the jack, it was useless as it was already bent and they discovered the jump leads had one end cut off and was not fit for purpose so they had to use their own equipment to change the tyre for the emergency tyre . These gentlemen noted that the tyre that had blown, looked like it already had severe damage anyway, and appears like it’s been stapled together previously on the opposite side of where the tyre blew and had a hole in. See the attached photograph this is and could’ve been potentially life-threatening for my daughter and her friend. They then carried on very slowly on the emergency tyre but 30 KM later that tyre also blew, at this point my daughter called roadside Assistance again, who after a considerable time showed up and towed the vehicle with my daughter and her friend to Alice Springs where the vehicle was once swapped out,
3 days later this 3rd vehicle also developed an engine warning light illuminated, when they stopped to investigate and they had to let the engine and radiator to cool down, they put water in the radiator only to find that there were 4 holes near the top of the radiator
Again, Roadside assistance, were called and a support vehicle attended and the vehicle was then swapped out, after 21 hrs
All of these being mechanical issues with your vehicles, therefore None of the above can ever be attributed to liability to my daughter/friend as your response is indicating and to be clear there was no damage by them, only by the mechanical issues of your vehicles,
mechanical preparations soundness and integrity of your vehicles is your responsibility, not the hire customer
I am deeply shocked by the photograph of the tyre which clearly shows what appears to be staples on the tire itself which brings into question about your pre-hiring out inspection. Obviously I do not know if a previous customer bodged this repair or it was done at one of your workshops needless to say it was not identified prior to you releasing this car to my daughter and her friend, absolutely shocking!! In closing regardless of the card issue whether it was pre authorisation or an attempt to withdraw the money, the card was declined and the point is you carried out this action without approval from my daughter, I understand this is a very public forum and realised I cannot attach a picture of the tire however she will send it to your Customer Care team and the screenshots and photos will be used when contacting the ACL if you fail to respond

Great idea bucket list ticked easy to use and great place to hire from will be doing it again

People were good to deal with. Wasn't expecting a fancy vehicle for such a reasonable price.
However warning lights on dash at pick up made me concerned about reliability.
Doors into back of van were difficult to open so sometimes hard to get out from the bed.

Absolutely fantastic experience. Would recommend to everyone!

So nice having the freedom of the campervan to just follow where the wind takes you. Served its purpose perfectly.

I've had a great time in the D5 I hired from Campervan Village. I had no problems with the vehicle and it was comfortable to drive and sleep in. It had all I needed to camp, from outside table and chairs as well as inside and all cooking utensils, gas stove etc. It doesn't come with bedding though which was perfectly fine as I had my own. Also not to forget, I was able to pick up out of hours to suit my flight and travel plans! Thanks Team:))

Great campervan for the great ocean road! We used the mystery machine camper and it was amazing , had lots of compliments from tourists as well as it was a really cool van to drive. really smooth to drive and camper had everything we needed for our trip. Communication was amazing and staff were really friendly on pickup and a very smooth drop off as well. Would definitely use campervan village again!
Thank you so much!! ⭐️

Quite a few things wrong with the van when we picked it up. The GPS didn't work, the rear camera didn't work, missing some cutlery.

Van drove well.

Staff weren't very knowledgeable about the van - only told us generic information. Things that were unique to the van we had to discover for ourselves on the holiday, like how to set up the bedding, how to set up the awning.

When we questioned the rear camera, the staff was very dismissive and said there wasn't a camera so how could it be working. But we could see that the van was almost displaying something.

Quite expensive hire with the insurance, but the service and experience of hiring and dropoff doesn't match the price.

We paid over 8.000 AUD for 2 weeks, and have received a dirty, filthy, old and cracked 4x4 pick up. One roof top tent was so dirty, you actually could not use it. We paid extra $1500.- for one way. No one was at the drop off, no one helped us to return the car or how to get jack to the airport. Cutlery and plates were full of spaghetti sause and left over from the prior renters…… have not received any deposit or return documents

I went from Broome to Darwin in a D5. It’s been great! The Van is really comfortable and easy to drive. It has everything one needs when gone camping! While on hire the fuse for the fridge blew, Roadside assistance helped me quickly to resolve the problem though! I would highly recommend! Thanks Team, much appreciated:))

I dropped off the campervan on April 4th, and as of late June, I still haven't received my bond refund — almost three months later. Despite following up multiple times and even initiating a chargeback through my credit card provider, nothing has been resolved.

The terms clearly state that the bond should be returned within 30 days. It’s now well beyond that, and communication from the company has been minimal at best. This delay is unprofessional and frustrating.

Extremely disappointed with this experience.
I rented a car for one month, until May 20, 2025. A $7,500 deposit was taken, with a stated maximum refund period of 30 days after the car’s return.

We are now well beyond that deadline, and I still haven’t received my deposit back, adding that the rental agency have gave the autorisation to release the total amount of the bond the day just after the car was dropped off and no issues were noted on the care.
I’ve contacted customer service multiple times by phone and email, with no result. The teams keep passing the responsibility around, blaming an “account team” that cannot be reached and never replies.

This is unacceptable, especially given the large amount of money involved. The lack of professionalism and responsiveness is clear.

I strongly advise against using this company. If you plan to rent a car here, be prepared to have your money held for weeks—or longer—without any clear process or support.

Unless receiving your prompt and urgent response I will now be forced to take legal action in order to recover my deposit.

We had a great experience renting a camper! The beds were comfortable and easy to set up and convert. The vehicle itself was very reliable and everything worked as expected. The fridge never let us down, and the camper came fully equipped with cooking utensils and small pans, which was super convenient.

The water tank was large enough for showers, cooking, and drinking. very practical for being on the road. There were also two outdoor chairs and a table included, which made it easy to enjoy meals or relax outside wherever we stopped.

Everything was well organized, and communication with the company was smooth and friendly. The only minor downside was that the navigation system couldn't be set to English, but that wasn’t really an issue since we used our phones for directions. Connecting the phone via Bluetooth was easy, and charging it through the car worked perfectly.

Overall, a fantastic experience, would definitely recommend!

Very friendly and nice car for the price. Very happy with the trip in it.
Only thing is the radio didn’t work