When I received my order, one of the earrings I received had a dull stone and was mismatched from the other. I emailed the support team and they were super helpful. I did need to follow up on my ini... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The jewellery is sold as gold / rose gold vermeil: a thick 18k gold layer on sterling silver. I have allergies to jewellery and usually gold plated is ok. If you have any sensitivities I do no... See more
Company replied
I bought a letter necklace from Camile & Stone as a little anniversary gift to myself to celebrate the first birthday of my business. The necklace is beautiful! Simple and elegant, with just a... See more
Absolutely brilliant service! I realised I had made an error when ordering a present. They were incredibly quick to respond and friendly throughout the whole process. They sorted everything with zero... See more
Company details
Written by the company
Camile and Stone is an Australian jewellery brand started in 2020. We saw a gap in the market for affordable finer jewellery and were inspired to build a brand that was accessible and affordable for all. These include everyday classics, personalised custom letter jewellery. We wanted to celebrate women by making them feel individual and confident every day. Camile and Stone designs jewellery that empowers, uplifts and endures. Our range includes necklaces, earrings, and rings bracelets, ranging from 18k Gold Vermeil, Sterling Silver, 18k Rose Gold Vermeil and solid gold pieces. Sustainably sourced materials including natural gemstones, diamonds, moissanite and pearls. Our Camile and Stone HQ team consists of our amazing online customer care and dispatch team, inventory management, and the creative marketing team! We love our Camile and Stone Fam!
Contact info
3.9
Great
707 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
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I would high recommend
I would high recommend, their jewellery is so beautiful and the customer service is amazing! I can’t wait to purchase more things.
5 January 2026
Unprompted review
Great service !
Great service as I had a problem with one of my pieces and they were able to sort it for me - very happy with the outcome .
I will say be patient as it does take a while between replies to emails .
They eventually will get back to you :)
15 January 2026
Unprompted review
Very lovely staff and helpfull i…
Very lovely staff and helpfull i contacted them about an item i purchased and they straight away replied and were able to solve my problem happily
14 January 2026
Unprompted review
Love their jewellery
Love their jewellery! This is my second time purchasing with them and once again I’m surprised by the quality and beauty of their products. You can tell that they are high quality and made with care, making them durable. Already eyeing off my next purchase!
1 December 2025
Unprompted review
My ring had lost some stones and…
My ring had lost some stones and Camille & Stone replaced immediately! What an ourstanding service. Will definitely purchaae again!
13 January 2026
Unprompted review
Incredible product- will be ordering…
Incredible product- will be ordering again
20 December 2025
Unprompted review
Great customer service
I purchased a necklace and needed to return it. Jenny was very helpful with the refund process. Thank you for your assistance.
12 January 2026
Unprompted review
Disappointed
I ordered a freshwater pearls and metal bracelet. When I received it the gold part of the bracelet was a tarnished orange colour NOT like photos or description at all. Very poor quality. I sent two emails to Camille and Stone and did not receive a reply. Disappointing customer service and product.
5 January 2026
Unprompted review
Reply from camileandstone.com
Hi Susan, We’re so sorry to hear about your experience and for the delay in responding to your emails. This is certainly not the standard of service we aim to provide, and we completely understand your disappointment.
We would love the opportunity to make this right. Please let us know if you would like a replacement item or a store credit, and we will do our best to sort this out for you as quickly and easily as possible.
Thank you for your patience, and again, we sincerely apologise for the frustration this has caused.
Kindest,
Ellie
Camile & Stone
High quality pieces and they were very…
High quality pieces and they were very communicative throughout the entire process
16 December 2025
Unprompted review
Jenny was such a pleasure to deal with…
Jenny was such a pleasure to deal with and made the process of replacing my damaged bracelet a breeze.
11 January 2026
Unprompted review
Helpful Customer Service
I ordered a moissanite ring and had it delivered but it was too large, so I ordered another smaller size to click and collect the next day. I returned the larger ring to the same drop off point and she processed a refund very quickly. I'm so happy with the ring and their customer service is excellent! 😊
26 December 2025
Unprompted review
I purchased earings for wife they…
I purchased earings for wife they arrived and were stunning. Quick dispatch too
10 January 2026
Unprompted review
Their response was clear timely and…
Their response was clear timely and gave the information I needed.
11 January 2026
Unprompted review
Customer service
I needed to exchange 2 rings to different sizes, Camille & Stone made it so way to deal with the process was a breeze. Quick responses via email with simple clear instructions to follow. I will definitely be purchasing from Camille & Stone again and again and again. Excellent customer service. Thank you.
9 January 2026
Unprompted review
They mess up and do not fix it
They made a mistake and sent the first package to Australia and not the US.
They tried to reship and I told them before reshipping that I put the incorrect house number and told them the correct one. No response for a week. So I told them again. They said, “sorry, we already shipped it. You can fix it once it gets to the states”. My order never made it to the US
Now they won’t respond to my inquiries so I asked for a refund. That is going ignored too. Camille and Stone has the worst service of any online store I’ve purchased from. Beware before buying from them.
Order number is #272545.
Edit: Camille and Stone replied below and I reached out to them. They still haven’t responded back.
2nd edit: Camille and Stone still didn’t reply to me. Their message below is just for show.
AVOID THIS COMPANY
5 January 2026
Unprompted review
Reply from camileandstone.com
Hi Chris,
We’re so sorry to hear about this — this is certainly not the experience we want any of our customers to have. We completely understand your frustration.
We would love to send you a replacement or help resolve this for you. Could you please provide your order number so we can look into this immediately and make it right?
Amazing quality and incredible customer…
Amazing quality and incredible customer service.
8 January 2026
Unprompted review
Very generous and positive experience
I had emailed through a concern in regards to my order.
I was given a prompt response considering it was during the festive season (high volume of emails would have been going to the company)
My concerns where heard and where addressed with a very generous outcome.
This experience has been wonderful and stress free.
Thank you for your kindness and your dedication to given costumers a extremely satisfying experience.
2 January 2026
Unprompted review
Staggering poor service, do not use this company
I ordered an initial necklace for my sister on 12th December as a Christmas present. It is the 7th of January and it still has not arrived. My tracking information has not been updated since 30th December and, despite multiple attempts to contact the company through multiple channels, they are not responding. Is anyone able to offer advice as to how I proceed?
7 January 2026
Unprompted review
Reply from camileandstone.com
Hi Al,
We’re so sorry to hear about this and completely understand your frustration — this is not the experience we want for any of our customers.
Could you please provide your order number so we can look into your shipment immediately? We really want to help get this resolved for you.
I received 2 necklaces one was perfect…
I received 2 necklaces one was perfect the other the S is backwards
The reply after many emails to them has been disappointing and very delayed this is a gift which I need replaced ASAP but they do not get back to any emails I send
Order #252977
7 December 2025
Unprompted review
Reply from camileandstone.com
Hi Nadia,
We’re so sorry for the frustration this has caused — this is certainly not the experience we want for any of our customers, especially with a gift.
I can see that our customer service team responded to your email last week on Friday and confirmed that a replacement for the necklace is already on its way. It should be arriving shortly.
Thank you for your patience, and we sincerely apologise again for the delays and inconvenience caused, if there is anything else we can do please reach out x
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