Easy to use website, product received within week of order. Used size guide which gave me Medium, front mask fits fine but ear loops little too big so occasionally slips.. Have noticed improvemen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have always found Cambridge masks to be very good and prompt service. However I find that people, including a family member, find it harder to get XL masks. If they are lucky enough to get one then... See more
Company replied
The company, price, shipping, etc. are all great but the masks are terrible. They're too large for the indicated sizes and VERY hard to breathe in. The inhalation resistance is far too high to be us... See more
Company replied
The mask did help with my hayfever last weekend. However, it doesn’t fit as well as I had hoped. The ear loops are quite long and it doesn’t fit over the nose as well as I expected.
Company details
Written by the company
Cambridge Mask™ is a fashion friendly pollution solution developed using military grade technology. The range of fun and friendly patterns come in sizes and styles to suit the whole family. The PRO masks last for 3-6 months, making them a highly cost effective longer-term solution. The BASIC masks perfectly fit for the warm environment.
Contact info
Unit 179, 23 King Street, CB1 1AH, Cambridge, United Kingdom
- +44 (0) 1223 968 898
- info@cambridgemask.com
- cambridgemask.com
4.3
Excellent
4K reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality masks and great customer service
I wore a Cambridge mask for the first time during an academic conference last month and it was generally a great experience. The mask is comfortable and surprisingly breathable in spite of the filtration. Despite the mask being slightly too large, I was still able to adjust it enough to fit, and I now have one that is the correct size. Also, your customer service is quite excellent--I reached out about the incorrect size and was sent a new mask within 7 days.
22 March 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi K,
Thank you for taking the time to share your experience.
We’re glad to hear you found the mask comfortable and breathable during your conference, and that our team was able to assist quickly with the sizing issue.
We appreciate your kind words about our customer service, and we’re happy to hear you now have the correct fit.
Thanks again for your support, and we hope your new mask continues to serve you well.
Best regards,
The Cambridge Mask Co. Team
I’ve been a loyal customer of Cambridge…
I’ve been a loyal customer of Cambridge Masks for years, and I can confidently attest to their exceptional performance in protecting my family and me from various environmental hazards. During the COVID-19 pandemic, wildfires, and allergy season, these masks have been indispensable. Their advanced filtration system, which includes a military-grade carbon filter, effectively captures pollutants like PM2.5 and PM0.3, providing nearly 100% protection against particulate pollution. In crowded areas like Costco or shopping centers in the San Francisco Bay Area, Cambridge Masks offer peace of mind with their high viral and bacterial filtration efficiency. Their comfort and durability make them ideal for extended use, and their reusability is both eco-friendly and cost-effective. Overall, I highly recommend Cambridge Masks for anyone seeking reliable protection in a variety of settings.
2 May 2024
Unprompted review
Reply from Cambridge Mask Co.
Hi there,
Thank you so much for your incredible review and continued loyalty over the years.
We're honored to have played a part in protecting you and your family through the challenges of the pandemic, wildfire seasons, and everyday exposures like allergens and pollution.
It’s especially rewarding to hear that the comfort, durability, and advanced filtration of our masks have made a real difference in your day-to-day life. We’re grateful for your thoughtful recommendation and proud to offer a product you can rely on for both peace of mind and long-term protection.
Warmest thanks,
The Cambridge Mask Co. Team
Simply the best
Very comfortable, colorful and easy to clean. These have kept me safe since 2020. Unvented works better outdoors in winter months.
2 April 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi T,
Thank you for your kind review.
We’re glad to hear our masks have kept you safe since 2020 and that you’re enjoying the comfort, colors, and easy care. Great tip about the unvented version in winter, too.
Best regards,
The Cambridge Mask Co. Team
The best masks
The masks were well-made affordable, and the most comfortable and useful once I’ve ever purchased I will definitely be back to buy more
24 February 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Omad,
Thank you for the great review.
We’re so happy to hear you found our masks well-made, affordable, and the most comfortable you've tried.
We look forward to welcoming you back for more soon.
Best wishes,
The Cambridge Mask Co. Team
Love
I have been using cambridge masks since before covid happened because I am severely immunocompromise. I absolutely LOVE the non valved masks, they are the only ones I will use. My family and I havn't gotten sick since we started using masks in 2019 and we have never gotten covid either. These masks work really well and are very comfortable they are worth every penny. I always try to buy some when I have extra money. These also help protect against allergens as I'm allergic to everything,lol, so living in Texas can be quite difficult but these masks have made it much easier. 10 out of 10 I would recommend these to anyone looking for a reliable mask.
14 February 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Shawty,
Thank you so much for your wonderful review and for being a loyal supporter since before the pandemic.
We're honored that our masks have played such a big role in helping protect your health and that of your family, especially with your immunocompromised condition and allergies.
It means the world to us that you've found our non-valved masks so comfortable, reliable, and worth the investment. Knowing they’ve helped you stay well, even in challenging conditions like Texas allergy seasons, is exactly why we do what we do.
Thank you for your trust, kind words, and recommendation .
Best wishes,
The Cambridge Mask Co. Team
Cambridge masks are so helpful to have…
Cambridge masks are so helpful to have around. I live in a high-rise, so every time I leave my home I'm entering a shared space. Having a reusable mask handy has saved me lots of money and waste over the past few years of quick runs out to the trash chute or down to the office.
2 April 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Kelly,
Thank you so much for your thoughtful review.
We're glad to hear that having a reusable Cambridge mask on hand has been both convenient and cost-effective for daily life in a high-rise. Reducing waste while staying protected is exactly what we aim for.
We truly appreciate your support.
Best regards,
The Cambridge Mask Co. Team
Well constructed & Comfortable
The mask are well constructed, comfortable, and provide the protection for myself and others that I appreciate! I wear them whenever I am inside a building other than my home as well as outside when there are crowds!
2 April 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Loretta,
Thank you for your kind review.
We’re so pleased to hear that you find our masks well-constructed, comfortable, and reliable for protecting both yourself and those around you.
It’s great to know they’re your go-to for indoor spaces and crowded areas alike.
Best wishes,
The Cambridge Mask Co. Team
Love the product my goto mask for the…
Love the product my goto mask for the last 6 yrs thank you
11 September 2024
Unprompted review
Reply from Cambridge Mask Co.
Hi Humbl,
Thank you so much for your loyalty over the past 6 years, that truly means the world to us! We’re thrilled to be your go-to mask and grateful for your continued support.
All the best,
The Cambridge Mask Co. Team
Good value products and easy check out
14 March 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi LM,
Thanks for the great feedback.
We're glad to hear you found our products good value and the checkout process easy. We appreciate your support.
Best wishes,
The Cambridge Mask Co. Team
Loving our Cambridge masks
I have to say that these Cambridge Masks are really great! They’re not only safe, but also super comfortable and they last so much longer than than anything else I’ve come across. They’ve really been life savers for our immunocompromised family during these trying times. I know I can count on them to keep us safe. Also, with so many cute designs, or standard black/blue there really seems to be something for everyone. I highly recommend them.
2 October 2024
Unprompted review
Reply from Cambridge Mask Co.
Hi Kelly,
Thank you so much for your kind words and thoughtful review.
We’re so glad to hear that our masks have been a reliable source of comfort and protection for your family. It means the world to us to know they’ve made a real difference. We’re also thrilled you’re enjoying the designs — safety and style should always go hand in hand.
Wishing you and your loved ones continued health and peace of mind.
Best regards,
The Cambridge Mask Co. Team
Freedom to live since 2015
My family has been using Cambridge masks since 2015, when we had horrible fires here in our home state. Our youngest 2 children had significant asthma and immune systems that didn't produce antibodies to fight common colds. Cambridge masks gave them the freedom to still be kids and play outside during smoky weather and with friends during cold and flu season. When Covid hit, the transition to masking wasn't difficult for us, as we had already been using them for years. Now I use them to help myself with severe allergies to grasses I work with at the horse stables where my job is. These masks give me the ability to still do what I love without a sacrifice to my health. Thank you Cambridge Masks Co for allowing us to live our lives while protecting ourselves from things that could harm us.
2 April 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Heather,
Thank you so much for sharing your story; it truly moved us. We’re honored to know that Cambridge Masks have played such a meaningful role in supporting your family's health and freedom over the years. Hearing how they've helped your children stay active and allowed you to keep doing what you love despite allergies is exactly why we do what we do.
Thank you for trusting us since 2015 — we're so grateful to be part of your journey.
Best regards,
The Cambridge Mask Co. Team
Family on the go…
Our entire family wears Cambridge Pro masks because we are busy and on the go. We don’t have time to be slowed down by avoidable illnesses, especially as someone with autoimmune disease. Cambridge gives us our freedom.
1 April 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Stacey,
Thank you for your kind words.
We’re so glad to hear that Cambridge Masks have helped your family stay protected and keep up with your busy lifestyle. It means a lot to know our masks are supporting your health and giving you peace of mind, especially with the added challenges of autoimmune conditions.
Wishing you and your family continued health and freedom.
Best regards,
The Cambridge Mask Co. Team
good product
I didn't get my mask on sale, so it was somewhat expensive, but I like how it can tightly fit my face and provide a good seal. Allergies are killing me this season, but have really tapered off since wearing the Cambridge mask, vs. the regular single use masks.
2 April 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Brian,
Thank you for your feedback.
We're glad to hear your Cambridge Mask is making a real difference this allergy season — that snug fit and reliable seal are exactly what we aim for. While we understand the investment, we’re so pleased it’s proving its value and helping you feel better compared to disposable masks.
Wishing you a more comfortable season ahead.
Best regards,
The Cambridge Mask Co. Team
Reply from Cambridge Mask Co.
Hi Paul,
Thanks so much for your review.
We're happy to hear your mask is providing excellent protection — that’s exactly what it's designed for.
Stay safe and well,
Best wishes,
The Cambridge Mask Co. Team
The immunocompromised story
I was wearing masks before COVID but since COVID, my mask wearing has become part of my daily life and still is. I have a rare and aggressive auto immune disease and when it is triggered by any infection, my immune system attacks my kidneys. My disease has been life altering, life threatening and has had significant impacts on my freedoms and so many other aspects of my life. The quality and construction of the masks means more freedoms are available to me and the 3,000 000 other people in the UK who have severely immunocompromised long term and chronic conditions. We have to look at the fine detail of the construction to ensure it will protect us and that is something that Cambridge masks to excellently. They create trust with us, the people that depend on them to go shopping, go the doctors, visit family and friends, go to the hospital and every day activities that so many people don't have to consider with any prior thought concerning their own safeguarding. Cambridge masks are helping so many people who are immunocompromised by partly providing some normalisation to our different lives. They not only offer sound and tested protection but their graphics help us to wear a mask that blends in with our every day clothing, making it a more enjoyable experience as well as a safer experience.
3 April 2024
Unprompted review
Reply from Cambridge Mask Co.
Hi Muddy,
Thank you so much for sharing your story.
We’re deeply moved by your strength and incredibly grateful for your trust in Cambridge Masks. It means the world to us to know that our masks are making a difference in your life and offering even a little more freedom, safety, and normalcy each day.
We’re committed to continuing to support you and the millions of others in similar situations with products that are reliable, protective, and thoughtfully designed.
Wishing you continued strength and health,
The Cambridge Mask Co. Team
The mask itself is great
The mask itself is great, fits my beak of a nose well, can be adjusted easily to prevent fogging the glasses; but the lack of adjustment in the ear straps is a bit of a problem with my significantly larger than average head. I don't know if the next size up would be better; might be worth checking.
10 March 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Chazz,
Thank you for your thoughtful review.
We're really glad to hear the mask fits well around your nose and helps with preventing glasses fog, always a win.
We appreciate your feedback on the ear straps and will certainly pass it along to our product team. If you're ever unsure about sizing, feel free to reach out to us—we're always happy to help guide you to the best fit.
Best regards,
The Cambridge Mask Co. Team
Been buying these masks for years and…
Been buying these masks for years and have been really pleased with them, the valves and fabric used make wearing them so much more comfortable than alternatives.
They do shrink a little after washing so I would advise you size up if you can.
1 March 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Imogen,
Thank you so much for your continued support and for taking the time to leave this lovely review.
We're thrilled to hear you've been pleased with the comfort and quality of our masks over the years.
Great tip about sizing up—thank you for sharing that insight with others! If you ever need assistance with fit or care, our team is always happy to help.
Wishing you continued comfort and protection,
The Cambridge Mask Co. Team
Really comfortable with the head strap…
Really comfortable with the head strap , like that it’s washable
2 April 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Joanne,
Thanks so much for your kind review.
We're so glad to hear you're enjoying the comfort of the head strap and the convenience of having a washable mask.
Wishing you continued comfort and protection,
The Cambridge Mask Co. Team
Love these masks
Love these masks, comfortable, clean, really nice to wear. Company is friendly too.
8 February 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Cara,
Thank you for the lovely review.
We're so happy to hear you find the masks comfortable and easy to wear — and we really appreciate your kind words about our team, too.
Best wishes,
The Cambridge Mask Co. Team
I have respiratory difficulties and the…
I have respiratory difficulties and the mask gives me great protection from pollutants etc . It also allows me to breathe freely which other masks were unable to do.
2 April 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi George,
Thank you for taking the time to share your feedback.
We’re so pleased to hear that our mask is helping you breathe more freely while still offering the protection you need. That’s exactly what we aim for.
Wishing you continued comfort and good health,
Best regards,
The Cambridge Mask Co. Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.