Cambly Reviews 

264
•
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Unfortunately very bad! I am an English Instructor and I've taken quite a lot of time to create my profile, uploaded a video twice, got approved, and then not approved again, even though my qualificat... See more

Rated 1 out of 5 stars

Awful company to work for, the pay is truly terrible and has been the same for ten years (inflation doesn't exist In Cambly world). They randomly watch your lessons then send you "encouraging"em... See more

Rated 2 out of 5 stars

Some tutors are really good at helping you improve your English. Unfortunately today was the fourth lesson in just over two months in which a tutor did not show up without notice. If it is reported to... See more

Rated 1 out of 5 stars

Signed up one week ago, Cambly charged my credit card already but never can take a class. Called them but only get a machine answer no personal service, emailed them only got an automated response wi... See more

Company details

  1. English Language Instructor
  2. also in
  3. Distance Learning Center
  4. English Language School
  5. Foreign Languages Program School
  6. Language Course Provider
  7. Language School

Written by the company

Cambly gives you instant access to native English speakers over video chat, so you can learn and gain confidence!


Contact info

2.0

Poor

TrustScore 2 out of 5

264 reviews

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No recent history of asking for reviews

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2.0

All reviews

(264)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

The teacher do the same lessons every…

The teacher do the same lessons every day.

24 March 2024
Unprompted review
Cambly logo

Reply from Cambly

Hi there!
Thank you for your review. I am sorry to hear that you didn't have the best Cambly experience yet. All our tutors are native professionals. Our support agents may help you find the best tutors suited to your specific learning needs. Cambly Customer Support Team is always here to help.
Do you mind trying this link cambly.biz/help and reaching us? We'll be getting back to you in 1 business day at the latest.
Cheers!
Cambly

Rated 5 out of 5 stars

Cambly platform is great

Cambly platform is great! Thanks to the well prepared and nice tutors students learn English having fun. As well their different accent and nationality give students the possibility to choose their favouriteaccent and to have a lesson whenever they want.

17 March 2024
Unprompted review
Rated 5 out of 5 stars

Cambly help me so much

Cambly help me to be more comfortable when I travel, read or listening to something in English. I also appreciate more the humor when I watch a film in the mother tongue

17 March 2024
Unprompted review
Rated 3 out of 5 stars

Good concept, terrible treatment of people

Good concept. But they use students and tutors when they want, then discard and delete with zero notice when their woke, rich San Francisco office decides. They didn't listen, they don't care. There is no appeal. They tell you that in the email. "The decision is final and we will not reply to any more emails about this matter. Thank you".

Employing a few more support staff would cut into their California profits. Even the replies on trustpilot are empty of compassion. I really hope this company change.

10 January 2024
Unprompted review
Rated 1 out of 5 stars

No pay increase since 2012

No pay increase since 2012. Wayyyy below minimum wage for native English countries. Doesn't value it's tutors else it would pay them accordingly. How is this low pay even legal in 2024??

Too many novices and unqualified tutors who turn to each other in the Facebook forum flapping over very basic grammar, all typed in lazy English "hey, do u know wat simple passed tense is. Their r students aksing me but Im a doof." Shouldn't be aloud (allowed).

Too many students expecting too much. They want you to prep out of hours and devise whole courses. For this pay? Get lost!.

8 December 2023
Unprompted review
Cambly logo

Reply from Cambly

Thanks for sharing your concerns. As minimum wage varies greatly (even in native English-speaking countries,) Cambly provides pay per minute chatted for 1-to-1, kids, and group classes as well as bonus-earning opportunities.
And as no teaching certificate, bachelor’s degree or prior teaching experience is needed to tutor on Cambly, tutors will bring different strengths and life experiences to the table and we believe this is of value. Students have the ability to choose from tutors who specialize in grammar, test prep, business vocabulary or maybe they just want a casual chat. Our tutors are all unique, just as our students are.
We wish you the best.

Rated 1 out of 5 stars

Drama and unfounded claims

Really liked cambly. Pay is not good but hey, it's convenient and pocket money for when living as a nomad. But recently they did something real shady. Read a sentence and without further questions and zero context, pulled a Zuckerberg and jumped to fake conclusions, making accusations without looking at the obvious facts and being able to see they were not using common sense as nothing happening matched their over blown assumptions. Jimmy won't apologize, the company is ignoring the issue, and after 5 attempts to contact them, they refuse to apologize or explain anything. As a person of strong morals and convictions, this is something I can not overlook. Therefore, my 5 star rating has fallen to zero, well one, since zero isn't an option. Facebook fact checkers could do a better job. Do better Cambly, shame on you.

31 January 2024
Unprompted review
Rated 1 out of 5 stars

Racist and discriminatory students

I'm a former Cambly tutor. I sent Cambly a report about some students who were being racist and discriminatory towards me. Cambly responded with a message that was completely irrelevant to what I needed help with. Cambly has a Code of Conduct that says that they don't tolerate any kind of discrimination, but that was not my experience at all.

26 December 2023
Unprompted review
Cambly logo

Reply from Cambly

It’s disheartening to hear this! Cambly does not condone discriminatory behavior in any way.
In the unfortunate event that a student may violate the Code of Conduct, tutors have the option in class to block and report the student immediately. Reporting a student during a lesson automatically ends the class and the offensive behavior is investigated.
It sounds as though you may have gotten an automated response to your initial "Contact Us" report as you say the reply didn't address your issue. When this happens, tutors can respond to the ticket so that the issue can go directly to one of our kind Support Team members who will help resolve the matter quickly.
We're sorry you experienced this and wish you the best!

Rated 1 out of 5 stars

I want to believe you are not a money trap?

I did a subscription but I had to cancel it within the same day (for a personal reason and without using at all). Even I requested to cancel the same day, your representative is asking me to pay around %20 percent of the whole year’s price as a cancellation fee!

May I ask you to be more sane and fair with your customers and don’t act like you are a money trap? I am requesting to cancel within like 10 hours of purchase. Please correct this as it is an unacceptable approach to a customer.

14 December 2023
Unprompted review
Cambly logo

Reply from Cambly

Hi there!
I understand you were not aware of the cancellation policy before purchasing the subscription.

I just wanted to let you know that we’re always here to clear any misunderstandings - please don’t hesitate to reach us out via http://cambly.biz/help
Best!

Rated 1 out of 5 stars

Don't waste your time!

I applied to become a tutor and waited for around 3 months, only to be informed that my application was rejected. Unfortunately, they did not provide any explanation for the rejection. Moreover, the advertisements are misleading because they suggest that anyone can become a tutor, but in reality, they have a limited number of spots and unclear selection criteria.

18 October 2023
Unprompted review
Cambly logo

Reply from Cambly

We're sorry you are disappointed that you were not selected as a Cambly tutor.
While we maintain that no teaching certificate, bachelor’s degree or prior teaching experience is needed, that does not mean every person who makes a video for us will be chosen. The good news? We invite you to try again if you are still interested. Please be sure to follow the helpful prompts when recording your video (e.g. length and format of video, filling out the written information, etc...) Best of luck in the future!

Rated 1 out of 5 stars

STAY AWAY ! No Customer Service !

I can't access to their Customer Service since I couldn't verify my email address. Although I have requested to get the related link multiple times, I haven't received their confirmation email, so I couldn't verify my email address, so I can't get in touch with their customer service.

The issue is I have recently bought an annual package with 12 installments. However, they charge the annual fee and didn't make any installments.

They just disapper once you buy their package, no customer service, no email support, no phone calls. I would rather STAY AWAY from this company.

4 December 2023
Unprompted review
Cambly logo

Reply from Cambly

Hi there!
I am sorry you're experiencing a verification problem but Cambly Customer Support Team is always here to help.
Do you mind trying this link cambly.biz/help and reach us out. We'll be getting back to you in 1 business day the latest.
Cheers!
Cambly

Rated 1 out of 5 stars

Unreliable company in terms of security

I used Cambly for one year with annual subscription and it ended, and I was not updating next year subscription. Teachers and service themselves are just okay though.
However... the next year subscription was enrolled as mistake by system although I didn't enroll, and they ACTUALLY tried to make a transaction with my registered card with annual amount $1193.40!!! Luckily my credit card declined the transaction.

27 November 2023
Unprompted review
Cambly logo

Reply from Cambly

Hi there!
So sorry for the renewal experience you had. Like any subscription, your plan renews on the expiration date. This lets you continue to study on Cambly with the same discount for as long as you like! All our users can stop their plan from renewing right from their Account Settings page any time before it expires.
I understand you could not turn that option off. I just wanted to let you know that we're always here to clear any misunderstandings - please don't hesitate to reach us out via http://cambly.biz/help
Best!

Rated 1 out of 5 stars

they are manipulating people and saying…

they are manipulating people and saying that they are providing. There is nothing on there you can improve your English. I was using another platform and just switched to Cambly and now I just regret it

1 November 2023
Unprompted review
Cambly logo

Reply from Cambly

Hi there! I am sorry to hear that you can't yet get what you look for but I am sure there is a way to use Cambly that would exactly fit your needs! Let us help you on that! Please don't hesitate to reach us out via http://cambly.biz/help
Best!

Rated 1 out of 5 stars

Cambly deducted ~2k dollars from me

Cambly deducted ~2k dollars from my card without authorization. I'm shocked by the unscrupulous billing practices of Cambly.
Unwanted Renewal: In early 2022, I tried canceling my Cambly subscription. Despite this, they charged me from May 2022 onwards, totaling ~$2,000. My last lesson was in April 2022, and I have never used any services from them since then.
Misleading Design: Cambly's "pause" option seemed to imply halting payments. The "unsubscribe" option was difficult to find, especially problematic for non-native English speakers which are most Cambly users.
No Notifications: I wasn't informed about subscription status changes.
Email Overload: Frequent Cambly ads flooded my inbox, causing crucial payment emails to be categorized as spam.
Poor Customer Service: Cambly lacks a direct phone line, making issue resolution cumbersome. You have to submit an online form and wait forever if you encounter trouble. I HAVE TRIED TO CONTACT CAMBLY THEY JUST REJECTED ANY RESPONSE. If you have a financial problem, they are unwilling to solve it but rather passive-aggressively lock your account.
Payment Restrictions: Users can't remove payment methods, allowing Cambly to make unauthorized charges.
Reputation Concerns: Numerous similar complaints exist online such as sikayetvar.com, the Apple App Store, and various social media sites. But Cambly never solves problems. Instead, Cambly buys positive reviews and advertisements, overshadowing genuine concerns. Thus, I believe the business practice and rules are unfair and deceptive to customers.

31 October 2023
Unprompted review
Cambly logo

Reply from Cambly

Hi there!
So sorry for the renewal experience you had. Like any subscription, your plan renews on the expiration date. This lets you continue to study on Cambly with the same discount for as long as you like! All our users can stop their plan from renewing right from their Account Settings page any time before it expires.
I understand you could not turn that option off. I just wanted to let you know that we're always here to clear any misunderstandings - please don't hesitate to reach us out via http://cambly.biz/help
Best!

Rated 4 out of 5 stars

I love how I always have students when…

I love how I always have students when I work priority hours. I wish Cambly could better monitor the number of kids that I answer calls for. I typically do not feel prepared and I have not signed up to teach kids.

26 September 2023
Unprompted review
Rated 1 out of 5 stars

this company is Big Scam

This company is a fraud the reason I believe it is. 1. The recruiting aspect of it is they did over a video chat.2. they have us do a profile and a short video after all the stuff is done we wait for very long time to just be rejected and here is information you need to they use the whats up app to communicate and people from united states are being rejected rapidly hands down even those we have experience. so my point is do not apply for a tutor job cause you wont get it.

21 August 2023
Unprompted review
Cambly logo

Reply from Cambly

Thanks for sharing your thoughts. We understand that it can be disappointing as not every tutor profile will match student demand. We wish you the best!

Rated 1 out of 5 stars

Fake recruitment

They ask for sensitive data, including videos but never get back to you under the premise that they are too busy, yet they keep active searches for teachers. Be very careful as they seem to be collecting persinal data for whatever reason

21 July 2023
Unprompted review
Cambly logo

Reply from Cambly

Thanks for taking the time to share your thoughts. We know it can be disappointing, but it can take time for a tutor profile to be reviewed in order to match student demand. Occasionally, when a tutor is not a fit at that time, their video submission may be kept on file in case there may be a fit in the future. If a tutor does not wish to be considered for a tutor position in the future, there is a simple process to delete an account (please see our Help Center instructions under How do I delete my account?) or profile from our website, which will delete your information from the Cambly system. We hope that clarifies things!

Rated 5 out of 5 stars

Really great.

Really great.
Teachers help me.
Now, I don't speak with euhhh euhhh euhhh in each sentences !
Better : I don't say euhhh now ;o)
And more fluent, I can't speak with somebody outside, now.
So better in my job.
THANKS !

5 July 2023
Unprompted review
Rated 1 out of 5 stars

Too many sudden cancellations

Too many sudden cancellations, almost half of the lessons. A bunch of lowly desciplined tutors.

5 July 2023
Unprompted review
Cambly logo

Reply from Cambly

🤔 I'm sorry you had that experience! Please message our Customer Support so that we can better help!

Follow this link and click the "submit a request" button at the bottom of the page.
http://bit.ly/cam-help

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