Calor Ireland Reviews 718

TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

People now days only bother writing a review and complain about a service or product. This is exactly why I owe a thank you as credit and acknowledgment is due. From the moment The Calor rep Ann... See more

Company replied

Rated 1 out of 5 stars

We are basically stuck at them, because 25 years ago developer signed "contract" with calor gas... 2 weeks ago they send another price increase, but they are already THE MOST EXPENSIVE COMPANY. N... See more

Rated 1 out of 5 stars

HAVE BEEN A CALOR RETAILER AND ALSO A CUSTOMER FOR 40 YEARS . ORDERED NEW BOILER FOR MY 79 YR OLD MOTHER IT TOOK NEARLY 3 MONTHS TO COME WITH IT ONLY HEATING ONE ROOM ALL OVER THE CHRISTMAS PERIOD AND... See more

Company replied

Rated 5 out of 5 stars

I have just renewed my Calor Gas contract after I spoke with Emily, who was extremely helpful and informative. Any concerns & questions I had were answered by Emily in a concise and very polite manner... See more

Company replied

Company details

  1. Energy Supplier

Written by the company

We are a leading supplier and distributor of Liquefied Petroleum Gas (LPG) in Ireland, allowing customers who are located off the natural gas grid use LPG gas. For more than eight decades, Calor has dedicated itself to meeting the energy requirements of both homes and businesses. We deliver the warmth, comfort, and reliability of LPG to your doorstep.


Contact info

3.2

Average

TrustScore 3 out of 5

718 reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent in-store personal service.

Very good service offered by knowledgable sales lady. was offered, and accepted, a coffee while talking about options, colours, fillings, matress type (sofabed), and various other add-ons. I had done my research before going into shop but had a few questions to clarify a few things and sales lady was helpful and professional throughout. I ordered the sofabed and it should be delivered in nine weeks which is not quick in my opinion but not within the control of the sales team. I also feel the non-negiotable €99 charge for home delivery is a bit overly steep. obviously if i collected it myself there is no charge. But for a 30 minute journey time its a lot. not sure why it cant be delivered directly to my home instead of some 'holding' storage area. but in-store service and experience was good.

10 February 2023
Calor Ireland logo

Reply from Calor Ireland

Thank you for your reply. Unfortuantely this review is not for us as we don't sell sofa beds.

Rated 1 out of 5 stars

Don't take Calor gas connection in your…

Don't take Calor gas connection in your life.
They make everyone fools. And taking lots of money from their customer.

I experienced very very bad feedback from them.

Never recommend .
Be careful.

3 February 2023
Unprompted review
Calor Ireland logo

Reply from Calor Ireland

Thank you for your feedback, it is very important to us. You have sent your review to the online appliance store however, we will forward it on to the relevant department.

Rated 1 out of 5 stars

Terrible service

I am on auto fill for my LPG but I discovered that tank was nearly empty. I have emailed and have had 4 phone calls and still no gas. Got a phone call yesterday to say I would have a delivery today but no delivery and am down to 2% according to mycalorgas website.
Ridiculously bad service.

19 January 2023
Unprompted review
Rated 1 out of 5 stars

16 days and still no gas!!!

We have been waiting for 16 days now with no gas and still being told every day the gas is coming. Do not trust this company

19 January 2023
Unprompted review
Calor Ireland logo

Reply from Calor Ireland

Thank you for your feedback, it is very important to us. You have sent your review to the online appliance store however, we will forward it on to the relevant department.

Rated 1 out of 5 stars

Nightmare to place an order online

I've been trying to place an order online but they refused my credit card two times. They blame their payment processor and GDPR for not providing rejection reason. I use my credit card on daily basis and I'm 100% sure the issue is not with my bank. I think they are using this as excuse to refuse my order

20 April 2022
Unprompted review
Rated 5 out of 5 stars

I had three engineers re routing my…

I had three engineers re routing my calor gas pipe line today, their names are Ash, Charlie & Paul, excellent young men and explained everything they were going to do, accomplished marvellously and when they left made sure everything was working and that I was happy. Garden put back as was as well, so except for the new parts you wouldn’t have known they were here.
Very polite & excellent job done! Thank you Ash, Charlie & Paul, much appreciated!!

18 May 2021
Unprompted review
Rated 3 out of 5 stars

When ordering on line there was (and…

When ordering on line there was (and still is) an offer they you receive a €10/£10 Calor Gas Voucher for every portable gas heater purchased.
I have not received my voucher.

22 February 2021
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Reply from Calor Ireland

Thank you for your feedback Triona, it is very important to us. We can see that a voucher serial number has been entered on to your invoice. The voucher is normally in the clear wallet alongside the invoice or inserted into the top of the box. If you can still not locate the voucher please contact our Customer Service Team on +35312003001 and we will cancel the issued voucher and send a new one out.

Rated 5 out of 5 stars

This is a beautiful product

This is a beautiful product, it's expensive for a gas heater but it's efficient and attractive. It can be rolled easily from place to place.

3 February 2021
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Reply from Calor Ireland

Thank you for your feedback, Una. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.

Rated 5 out of 5 stars

Item arrived extremely quickly and…

Item arrived extremely quickly and exactly as shown in the pictures, will definitely be back to shop again!

2 February 2021
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Reply from Calor Ireland

Thank you for your feedback, Thomas. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.

Rated 5 out of 5 stars

Quick delivery of a solid functional…

Quick delivery of a solid functional item, good service.

24 January 2021
Calor Ireland logo

Reply from Calor Ireland

Thank you for your feedback, Paul; It is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.

Rated 5 out of 5 stars

Online order of gas heater

I ordered a gas heater on line. It arrived early and in good condition. The goods were as advertised and I am very pleased with my purchase.
Thank you Calor Gas

20 January 2021
Calor Ireland logo

Reply from Calor Ireland

Thank you for your feedback, Margaret. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.

Rated 4 out of 5 stars

Fixed castors

The order and delivery was fine. The operation of the heater is fine.

The issue I have is that the back two castors are fixed making it difficult to manoeuvre the heater around. We are hoping to replace them with new castors.

14 January 2021
Rated 5 out of 5 stars

Excellent

Excellent. Arrived very promptly. Easy to unpackage and set up. Working well and seems to pump out a fair amount of heat (only used on setting 2 so far). Looks great Very pleased.

12 January 2021

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