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2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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Rated 1 out of 5 stars

Terrible customer service!

Purchased annual subscription on 16th Nov. Was unable to access the content despite following all instructions. Contacted them via the online form asking them to resolve and then, when they didn't sort it out to refund. Just keep getting standard emails saying they are looking into it but nothing happens. Have now asked credit card Co to get it refunded but this can take 3 months! For an app that is supposed to reduce stress it's made mine worse. Don't buy!!?

16 November 2025
Unprompted review
Rated 1 out of 5 stars

Please leave the mummy talk out

Please - I am
Not a mother so listening to your so called expert intro the meditation about how she’s a mother first and foremost is tedious just get on with the job which is a guided meditation !

19 February 2023
Unprompted review
Rated 1 out of 5 stars

Beware of Calm app!

Beware of Calm app! I registered back in 2020 and pressed cancel mid-year via the Google payment link. Unbeknownst to me Calm carried on charging me for further TWO years (£28.99) regardless of me cancelling the subscription. I am now in the lengthy battle to get my money back. A real shame, since the idea is great, but they just take your money without consent!

1 June 2022
Unprompted review
Rated 2 out of 5 stars

It's a shame

As a therapist, I have been looking at many different ways to help my clients and also myself during this very challenging time. I used to recommend the Calm App as they gave a special offer for 60 days but took it away without notice. Then my own experience went south. I couldn't access the app which kept freezing, despite lots of "support" (asking for videos of the problem and not fixing it), I deleted and reinstalled it a number of times. I ended up buying a new tablet to instal it there and it worked for a short while but I am back to square one. Calm seem unable to fix it and will not consider a refund, or partial refund. Their support just repeats the same unhelpful tip. So, I am now using Insight Timer. Which works and has a lot more variety on meditation voices which my clients prefer. It's a shame because Calm used to be an OK product. But not if it doesn't work and not if the support doesn't fix the issues that many seem to experience.

15 March 2022
Unprompted review

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