Call Management Resources Reviews 47

I would never recommend CMR to any business that values communication and integrity. They canceled my account without notifying me, then billed me for services I wasn’t receiving. When I asked for clarification, they said they'd escalate the issue to their GM and get back to me. That never happened.

Nearly 2 years later, they suddenly decided to pursue legal action over the same balance. This could have been resolved with one simple follow-up email. I feel blindsided and betrayed. Steer clear.

CMR has been our on-call service provider for 9-years. Every business owner says, no one does it as good as your own staff and you may be right. I had always had that opinion and changed up answering services out of anger and frustration what seemed like every two years at best.

The team at CMR are very easy to work with. Their call takers are based right here in the USA and understand the time zone, climate and weather that is impacting our customers which helps put our clients at ease in their emergency. They are easy to communicate with and understand for some of our elderly customers. They verify caller information with few errors if any.

Their customer service team is amazing at what they do and has been extremely responsive in a timely manner. They customize our procedures so the process works FOR US, not just something easy for them. They pay their employees a fair wage including holidays. I think that is very important to get quality call takers which is what I've always complained about as a small business owner!!!!! Our pricing is reasonable for the industry. If I am having a problem with a procedure or call that came through, they are on it to figure out what happened. More importantly they seek to offer options on how we can modify a practice to achieve better future outcomes. I don't think we have had many hang ups at all over the past 5 years. That is a sign of a great answering service.

CMR has provided high quality services to our company at a fair price over the years and has been a great partner. Highly recommend, especially for the HVAC industry and trades in general.

The phone service was good. Everyone was polite but the receptionist had a lot of pleasantries that I believe were said in part to increase the minutes on the call. My bill doubles within six-months. When transferring calls, they referred to me and my clients or potential clients by our first names. I didn't believe that was professional, but I did not complain as my clients typically call me by my first name.

Since they will not answer my calls or return them after they sold me on their service and took their first payment, I sent this email and the issue is still ongoing. I guess we'll get yet another "we apologize" review response but they are not sorry as it appears this is their way of doing business. Terrible company! I would avoid! Here is the email I sent to them and pasting here to warn others. No phone call response of course to this either.

AGAIN, I did not authorize charges to my credit card. I just spoke to Lisa S who didn't have access to any of your system, yet she's answering the phone. Because of her incompetence, or intentionally targeted lack of access, she would not provide me the name of the account representative. I did not and DO NOT authorize this. Your service is terrible. You've caused me damages of $10,000. As soon as I discovered this, I immediately took action so that no calls would be forwarded from my business line to your service. I have NOT forwarded anything to your service since then.

First, you stated I could download an App and get push notifications on my cell. This did not happen because your App is not in the Google/Android App store. You still do not have that App uploaded. For a "new system" it certainly has failed.

Second, I was advised that I would receive emails as well, of phone messages. Again, your "service" has NOT done this either. In fact, when I looked on the website it clearly states the emails have failed to go through; yet, your IT Department has done nothing to rectify this--nothing!

Third, I missed a client with a $10,000 retainer because of your breach of our contract.

Please reverse any charges to my credit card as no service was provided. If so, I will consider our business concluded. If not, please advise so that I can hold you responsible for your breach of contract with at least $10,000 in damages.

Lastly, until you are ready to be a company that is reputable and can provide the service you advertise, please do not advertise it any longer. This rises to the level of fraud.

Excellent and patient on-boarding and solid process. Thank you

No one answered phone
No one communicates of your overflow
After complaints of no answering our customers no one from your company took responsibility to tell us you were understaffed
Then I was told everything was good and about half an hour later same exact situation. No one to answer the phone

Our company was supposed to onboard over 3 weeks ago and we are still waiting for our customer support to be transferred to CMR. I feel like our onboarding team has totally forgotten about us and now we have to look for a similar service elsewhere.

6-15-22 Don’t waste your time with this company. Their account set-up service is really poor. I signed a contract with them because I wanted to have a call center set up and ready before I went on vacation. Sales rep SOLD me when he said think of them as an “extension of my employees” to answer calls. During set up, another person in charge of new setup, Dennis V. got frustrated with the length of my script. He said “WE ARE NOT YOUR EMPLOYEES”. I told him that I would resubmit another call script for his review. I submitted another call script the next day. NO RESPONSE. I waited and emailed to ask if they received my script. Someone else other than Dennis replied YES. Then I waited a couple days. NO RESPONSE. I called for Dennis and left a message for return call. NO RESPONSE. I called again the next day and an agent said that Dennis will call me right back. I waited. NO RETURN CALL and NO RESPONSE. The following week I called their sales rep and asked to speak with Dennis. He said that Dennis will call me right back. NO CALL BACK and NO RESPONSE. The next day I called the sales rep (again) and he said that Dennis had not yet looked at the script that I emailed last week! I had a signed contract and they have my credit card number on file, that makes me a client. NO RESPONSE and NO REPLY to a new client is a big RED FLAG. I terminated my contract. Complete waste of my time.

We've been really pleased with the service from CMR. The setup was easy, and the system has been really helpful to us. The one time we had an actual after-hours emergency, everyone that needed to be contacted was contacted, and we were able to resolve the issue quickly.

Answering service is great and that communication works fine. The website is outdated and a little difficult to navigate.

Call Management Resources has been doing a great job with handling our inbound calls. They are able to answer about 50% of the calls without having to patch to escalate. I am very pleased and would highly recommend them to any business that needs phone answering support.

We started with CMR on 02/18/2022 and we have not had any problems or complaints. So far, we are very happy with our choice to do business with CMR. Thank you and keep up the good work!

I could not be more pleased. My callers have told me that my people are very professional. It is everything I hoped it would be.

Fantastic company. Great prices. People who actually sound like they speak English. This place is awesome.

Everything has run smoothly so far. No complaints from anyone in the office or the on-call technicians. The website is fairly easy to use to set up the on-call schedule.

We just started and so far so good! very professional when answering calls and Pricing wise is very fair and affordable! Keep up the GOOD work and Happy New Year!!!

Easy to communicate with project manger, has given me the boost in business I was looking for

Stop looking for a better solution. These guys are it. As a small business owner, we aren't always in the office or available via cell phone to take client calls. For YEARS... LITERALLY *YEARS* we sourced and tried out over 14 answering services. Between not being able to pronounce our name, to putting calls on hold forever, to not speaking English, to having babies and dogs in the background... It was a mess. But - after giving these folks a try, we've found our FOREVER home when it calls to support services for our voice calls. Kind, pleasant, NORTH AMERICAN, clear, EDUCATED, and they "get" what they are doing. They will help your business stand out and shine. Stop looking. You've found the right place.

We have used Call Management Resources for about three months now...don't know what took me so long. The operators are professional, friendly to our customers and the follow-up emails provide information I sometimes miss on the first call. They have also taken the pressure off of monitoring our 24-hour business after hours or on the weekends. We are super happy and grateful for the phone support. Thank you,
Gayle Harden-Renfro
President, Renfro Funeral Services