Calisen Reviews 

Quick and efficient service , polite operatives clean and tidy

Quick, efficient and successful - where others have failed. And turned up early

Very competent and polite installer. Minimal disconnect time. Excellent comms from Calisen. All working well and, now, readings are connected to my Ecotricity app.
Thank you for a prompt and efficient installation.

Yet again....another cancellation at the eleventh hour! This company are an absolute joke! I fail to understand why Utility Warehouse continue to use this pathetic bunch of idiots!
Avoid them like the plague!

I have been with no electric power for over 12 hours i called on several occasions to my supplier utility warehouse today, to be dismissed off being taught that my power loss was down to a power cut in my area. Yet all along it was down to a faulty meter. when the power cut was rectified in my area I was still with no electric supply. via national grid I was given the telephone number for Calisen. A friendly and concerned man Jaime ⭐ answered the call he immediately understood and took note of my circumstances. I felt that I was finally heard he reassured me he would do his upmost best to get a engineer out to me this evening (close to 8pm, engineers usually finish shifts at 8) he located engineer vinny ⭐ close to my area, he put me on hold and said he will make the request but likely as Vinny is due to finish soon I may have to wait till the morning (I have been out of power since midnight of the day) Jaime came back to me and said I have good news I felt an immediate relief. Vinny agreed to come to my property and he did arrive promptly he greeted me with a smile he was approachable and he literally got stuck in he did the job in less than a hour and was so efficient so informative in regards to the new meter he had fitted for me. Both Jaime and Vinny brought a sense of relief during a uncertain long period of several hours without electric power at my property, with 2 young children and what felt like a never ending nightmare. I cannot thank them enough they both went the extra mile above and beyond with the service they provided me and made me feel so valued. At difficult times of uncertainty both of them reassured me and dealt with my issue and rectified it so well at first point of contact. They truly delivered exceptional customer service experience to me that will not be forgettable. Please may there enormously customer given approach in there manner and professionalism be praised. Many thanks to them I have 2 happy children and I have electric supply. Kind regards Layla p.s by far the best company i have dealt with all credits to the Calisen Team and certainly Jaime and Vinny

Absolutely bullies! Seems their meter reader 'professionals'...didn't know reading and writing down individual numbers was a profession(!) behave as though they are the Meter Reading Police....go forth and multiply you unpleasant little subcontracted bullies!

An engineer was booked in to install or connect meter to mains weeks ago ,x1 engineer turned up very cheerful and friendly,as soon as the engineer got all his tools out and ready to connect he received a call asking him to leave my job and attend another and another engineer will be on his way,half n hour later 2nd engineer turned up realy grumpy and picky from the get go once inside the building he refused to go into basement due to top step to stairs missing which dosnt effect access to basement and refused to carry out the works for a person with an attitude of a 8 year old I don't even know how he passed his induction ,realy frustrated as have no power/ electricity at all to the building ,now have to rebook with suppliers but the amount of time n money wasted by this calisen engineer is ridiculous and I think someone in the calisen company should look into it as this engineer is wasting time and MONEY also not mentioning the reputation of calisen.

Unbearably incompetent call centre staff. Won’t be using any Calisen services.

This company is a complete joke, a sum of incompetency that can only deserve zero stars.

Four appointments in 3 months and the gas meter is still faulty.
Two visits with the wrong meter, two appointments cancelled at the end of the time window in a completely unprofessional manner.

I've nowcfiled complaints and escalated to Ofgem, asked for a penalty repayment and please all do this because Calisen is incompetent.
After 8 weeks, if the matter is unresolved, I will take with Ofgem ombudsman to the next level.

Ecotricity should change smart meter partner company, Calisen is tarnishing their brand.

Someone random person just turned up, knocks on my door. Despite noone awsnering the door, would have thought he would have left and not come back. He walked off and come back again started going down my meters both electric and gas. After I mentioned am not currently at the property he left. Had no warning they was even attending. But just to going down meters is unprofessional but even more dont seem that my address was down for a job. Seems he's gone to the wrong house and not checked addresses. Very unprofessional

This company is amazingly unreliable, if not completely useless. No fewer than four times they have failed to install a smart meter, not turning up (three times now) or arriving with the wrong equipment. My electricity company ends up paying me compensation each time.
But really I would rather have smart meters that actually work. Calisen cannot provide them. Avoid this company!

Awful company, always cancel , telephone operatives are also not very bright , very challenged

Booked appointment 2 months in advance for visit between 8 and 12, got call at 11am on the day to say unable to fulfil, had taken time off work for it

Abdul from Calisen came to fit a new energy meter on behalf of Scottish power yesterday. He was very polite and efficient in his Work. Shown me how to use the Smart reader so I can see live usage stats from the meter and overall was a top guy. Would recommend.

Showed up at my door without appointment accessed meter panels and broke the lock mechanism left a card to say I'd missed them when they didn't even knock.

One star is far too many. Person arrived, spent all the time on his phone to a lady. Left heating on full without saying he had turned it on. Shower no longer worked. Contacted them and Scottish Power neither of which were interested. Fobbed me off with a load of rubbish saying if the lights in house were working shower would be wired correctly. They said showers run off main system which they don’t. It’s illegal. Called an independent electrician out . He stated shower wires just hanging out of box , nothing connected, and there is no way of turning power off shower, making it dangerous to use. He wouldn’t touch it for legal reasons. Now been reported to Ofgem

Timewasters. After being referred to Calisen via my gas provider for a smart meter installation they have proceeded to mess me around for the past 6 weeks.

My appointment has now been cancelled twice on the day for unforseen (imaginary) emergencies for their engineers.

Do not even have the courtesy to call on the day to let you know they are cancelling. You need to sit on hold with their customer service team only to be told they were just about to call to let you know. What a coincidence.

Next available slot is unfortunately in 2 weeks time. And then the cycle begins again...

Looking at their other reviews, definitely not an isolated incident. I'd recommend considering switching energy providers rather than relying on Calisen.

Absolutely disgusting customer service
Had appointment for meter installation 10-2 and waited months for the appointment.
Failed to turn up and didn’t let me know

Completely unprofessional and wasting individuals time.

Applied for a Talent Advsior role.
Jumped through recruitment hoops including online testing.
Radio silence for two weeks to receive an email that they are
"Currently reviewing the scope and requirements of the role. As part of this process, the parameters for the position have changed significantly from what was originally advertised"

Good advice would be to know the position you need to hire for within your business, the businesses needs and stick to it.

However, I do feel like a bullet has been dodged as if this is the disorganisation and unprofessionalism of your internal recruitment team I am unsure whether I would have now wanted to be an employee associated with it!

Have not been able to submit readings for 5months switched provider and they sent calisen out to fit a new gas meter within 2 weeks of me being with them.

Ryan came fitted my meter and was very respectful. I know there are some painful thing with my house and one was him not being able to get the gas to speak to the sender with the electric.. however i have been submiting manually for over 9 years so it didnt phase me. Just having a working meter filled me with happiness after a stressful cold xmas and couple of months as a budgetted household. Thank you ryan and thank you calisen top tier