Caleb & Brown Reviews 

1,173
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I fell asleep waiting for my crypto withdrawal complete. My authorization code expired and had to get another one. Took a phone call and a couple emails to everything figgered ( women have figures )😍... See more

Rated 5 out of 5 stars

Best Platform for Crypto Trading - Had a great Experience uploading my LLC Documentation, had 1 incident where I did not put my memo tag and they found my crypto ! (At the time I was completely... See more

Rated 5 out of 5 stars

I was pleasantly surprised how quickly Paulo Morejon, with Caleb & Brown, set up my series of Limit Sell Orders I sent him via email. He was super fast and that is the kind of service in which to expe... See more

Rated 5 out of 5 stars

Paulo was a great in helping us with a first time transaction. He made it seamless and there was no stress on our end. He responded quickly through email and executed our transaction request in no tim... See more

Company details

  1. Cryptocurrency Service

Written by the company

Caleb & Brown is the world's leading cryptocurrency brokerage. We help our clients buy, sell, swap, and safely store cryptocurrencies, with a 24/7 personal broker service. Our clients can reach their personal broker on the phone and email at any time. Our clients range from beginners needing assistance to buy their first cryptocurrency, to seasoned investors needing a professional service to make high value, complex trades. We put personalised service, education, and consumer protection at the heart of everything we do. We were founded back in 2016 and we now have over 24,000 clients in more than 100 countries, serviced by dedicated staff based in our offices in Melbourne, Sydney and London.


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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 13% of negative reviews

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4.8

All reviews

(1,173)

610 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently made a transaction to send…

I recently made a transaction to send my crypto to my portfolio. One of my transactions didn't process so I reached out to the team. Paulo Morejon was able to retrieve my hbar back in a very quick manner. I was beyond worried but he saved me from losing over $1100. Truly grateful for the team and all there help.

1 October 2026
Unprompted review
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Reply from Caleb & Brown

Hector, we're so glad Paulo was able to get your HBAR back quickly and ease your worries! We'll make sure he hears your thanks. Knowing we're here when something goes sideways is what matters most, and we appreciate your trust in the team.

The Caleb & Brown Team

Rated 5 out of 5 stars

Great group of very knowledgeable…

Great group of very knowledgeable people at Caleb & Brown. Always professional. Highly recommended.

30 September 2026
Unprompted review
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Reply from Caleb & Brown

We're thrilled to hear this, Stephen! Our team takes real pride in knowing their stuff and keeping things professional, so this means a lot. Thank you for the recommendation!

The Caleb & Brown Team

Rated 5 out of 5 stars

I had issues with my withdrawals

I had issues with my withdrawals. Jackson took on the issue and had it resolved in a few minutes. It is a pleasure to work with such a professional. Cheers Jackson great work...Phil Mullis

30 September 2026
Unprompted review
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Reply from Caleb & Brown

Phil, thank you for the cheers! Jackson will be glad to hear his quick work on your withdrawals made such a difference. Professionalism and fast fixes are what we aim for, and we appreciate you taking the time to share your experience.

The Caleb & Brown Team

Rated 5 out of 5 stars

Love this company

Love this company! They notified me by mail of some coins that were delisting and told me what actions I need to take so that I would not lose anything. I decided to cash out and literally within minutes my broker Marx Hamakhan sent me an email saying order executed and a PDF order. I highly recommend these guys. Big shout out to Marx! Thank you!

30 September 2026
Unprompted review
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Reply from Caleb & Brown

Raymond, we love having you with us! Keeping clients informed about delistings so nothing gets lost is a priority, and we're glad Marx got your order executed so quickly. We'll be sure he sees your shout out, and we appreciate the recommendation.

The Caleb & Brown Team

Rated 1 out of 5 stars

I tried to fund my newly opened account…

I tried to fund my newly opened account via wire transfer . B.O.A. said they could not transfer funds to a US bank Brown uses, and have the business be at an international location. I tried to call my broker- no answer. I tried email- no answer. I have a feeling there is something not quite right here. It is hard for me to trust a business on the other side of the world, let alone get no response. After all, they have my money.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Quick and prompt

Quick and prompt. Also best fees around. Highly recommend as your crypto stop shop for yojr crypto needs.

30 September 2026
Unprompted review
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Reply from Caleb & Brown

This is what we love to hear, Ziah! We're so glad you're happy with our service and fees, and we appreciate the recommendation. Thanks for the great review!

The Caleb & Brown Team

Rated 5 out of 5 stars

The professionalism and patience that…

Caleb & Brown, and the professionalism and patience that Hamish, Georgie, Milany, Nick, Jackson, and Maria had for me and my four-day rant is extraordinary. I really lost my cool and all ability to see reason and use common sense.

I initiated a transfer of my XRP. The wallet I have linked was for my Trezor. For some reason, I thought it was my Uphold wallet. When the funds did not arrive in Uphold, I went straight to thinking I was scammed. I have been scammed out of massive bags in the past, so my head went straight there.

Georgie and Milany went out of their way to set up the transfer for me. The transfer of XRP went straight to the wallet I have linked with Caleb and Brown safely and promptly.

Hamish and his team were very professional throughout all my bad behavior. Hamish offered logic when I had none.

I owe them all a massive apology. I am very grateful to them. Thank you, Hamish and his team at Caleb and Brown. Please accept my sincere apology.

27 September 2026
Unprompted review
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Reply from Caleb & Brown

Thank you, Olympia, we truly appreciate you taking the time to extend an apology. Protecting your assets is our priority, and we're glad Hamish, Georgie, Milany, and the team got your XRP safely to your linked wallet. We'll share your kind words with everyone. Thank you for the thoughtful review!

The Caleb & Brown Team

Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM

deposit a week ago converted in to crypto tried to withdraw it to be my ledger as soon as I did that they locked me out of my account ,so I cant access it, I was then told I can only withdraw aud to my bank account they have takin 600 in fees , they promise to return my funds 2 days ago, have not received it , when I speak to support I get the runaround, I'am making a formal complaint with AFCA,AFIC, ACCC
DONOT USE THIS COMPANY

29 September 2026
Unprompted review
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Reply from Caleb & Brown

Hi Sharon! We can't discuss individual accounts publicly, but we can confirm that your deposit has been returned in full to your originating bank account, with no fees charged.

Protecting our clients' funds is our priority, and our team has followed the appropriate process throughout. Your broker Hamish has tried to reach you by phone and would welcome the chance to speak with you directly. You can also reach us anytime at support@calebandbrown.com.

Rated 5 out of 5 stars

The Caleb & Brown Team is very Responsive

The Caleb & Brown Team is very responsive, even at 6 in the morning. Great Customer Service! I was able to e-mail them and sell some crypto and then bought 2 other cryptos very quickly before heading to the office.They always guide me through my transactions and ask good questions to be sure I am getting exactly what I need. I Appreciate them.

28 September 2026
Unprompted review
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Reply from Caleb & Brown

Our team is available 24/7 over email, so whether it's 6 in the morning or midnight, we're ready to help. We're glad we could get your trades done quickly before you headed to the office, and that our questions help make sure you get exactly what you need. Thank you for the kind review, and we appreciate you too!

The Caleb & Brown Team

Rated 5 out of 5 stars

The staff at C&B are very helpful

The staff at C&B are very committed to giving excellent service.
I would highly recommend C&B.

28 September 2026
Unprompted review
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Reply from Caleb & Brown

Adrian, thank you for the recommendation! Our team takes real pride in delivering excellent service, so it's great to know it shows. We appreciate you spreading the word!

The Caleb & Brown Team

Rated 5 out of 5 stars

I’ve been a C&B account owner for…

I’ve been a C&B account owner for little over a year, and I love doing business with them. The best part is the customer service! You’re gonna have transfer issues every now and then but C&B is always there and ready to fight for and fix the situation!! This company will conquer.

Tim

27 September 2026
Unprompted review
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Reply from Caleb & Brown

Tim, thank you for being with us for over a year, and for the vote of confidence! We're glad you can count on us when a transfer needs attention, and having your back is what we're here for. We're excited for the road ahead together!

The Caleb & Brown Team

Rated 5 out of 5 stars

Jakes the man!!!

Jakes the man!!!! Got my trade done fast i made a big cash move in time and raked some profits!

26 September 2026
Unprompted review
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Reply from Caleb & Brown

Nathaniel, we'll be sure Jake hears this! Fast, smooth trades are what we're here for, and we're glad he came through for you right when it counted. Thanks for the great review!

The Caleb & Brown Team

Rated 5 out of 5 stars

Caleb & Brown was my answered prayer!

Caleb & Brown was my answered prayer!
Tried the cold wallet and just couldn’t get it to work for me. I need a live person I can communicate thru emails or by phone!
I’m not good at understanding all the tech ways, it doesn’t come easy for me.
Unless I’m guided thru the steps and Jake is the person who took the time to help me out! At start of the process, I was so nervous, but Jake was so kind, calm and understanding. He guided thru the process and it gave me confidence I can do it alone, but assured me if I had any questions, he’d be there! And that is the customer service I was hoping for!
Caleb & Brown team has also been great in answering my emails with fast responses!
All in all, I feel at ease and protected with doing business with Caleb & Brown, with all the uncertainty of hacks, scammers and loosing everything, because you didn’t know how to protect yourself.
Michael S Griggs

25 September 2026
Unprompted review
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Reply from Caleb & Brown

Michael, we're so glad Caleb & Brown could be the answer you were looking for! Jake's patience and calm guidance are exactly what we want every client to experience, and it's wonderful to hear he helped you feel confident taking each step. We'll make sure he reads your review, and we appreciate you mentioning our quick email responses too. We're always just an email or call away.

The Caleb & Brown Team

Rated 5 out of 5 stars

The service is incredible and personal

The service is incredible. It really is personal and they will bend over backwards to accommodate your needs. Today, Milany Shofany from Caleb & Brow, saved me from a big scam and her main goal was to protect my crypto.. Extremely grateful for that because I have been scammed before. The protection at Caleb and Brown is bar none. the fact that they need to call you before any crypto is moved from your account is very reassuring. I highly recommend Caleb and Brown.

26 September 2026
Unprompted review
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Reply from Caleb & Brown

Protecting our clients is at the heart of everything we do, Mark, and we're so glad Milany was there for you today! We'll make sure she sees your kind words. Thank you for trusting us and for the wonderful recommendation.

The Caleb & Brown Team

Rated 5 out of 5 stars

Humans Rule Over AI, and Bots!

I, I've been dealing with crypto exchanges now for almost 12 years. It, is a breath of fresh air that there is a human on the other side and not a bot!

25 September 2026
Unprompted review
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Reply from Caleb & Brown

Twelve years in crypto, and we're glad to be a breath of fresh air, Ken! Real people helping real clients is what we're all about. Thank you for the wonderful review!

The Caleb & Brown Team

Rated 5 out of 5 stars

Wonderful service

Wonderful service, great help when ever you need it!

23 September 2026
Unprompted review
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Reply from Caleb & Brown

Thank you, AC! We love hearing that. Happy to help anytime!

The Caleb & Brown Team

Rated 5 out of 5 stars

In my dealings with Caleb and Brown

In my dealings with Caleb and Brown, my experience has been accurate and safe.
There is no reason to take a chance with anyone else.

23 September 2026
Unprompted review
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Reply from Caleb & Brown

Accurate and safe is exactly what we're aiming for, Scott, so thank you for saying so! We're proud to have earned your confidence, and we appreciate the strong vote of trust. Here's to many more smooth transactions together!

The Caleb & Brown Team

Rated 5 out of 5 stars

Worked with Georgie Kibel

Worked with Georgie Kibel, Client Success Specialist, to resolve an issue around reaquiring the 2FA authenticator setup required for login at C&B. I had forgotten my phone password (dah) and had to do a reset - losing all my setup. Georgie helped resolve this and a problem with an email address. All is well.

22 September 2026
Unprompted review
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Reply from Caleb & Brown

We're so glad Georgie could get your 2FA and email sorted so you're back up and running. Thank you for taking the time to leave a review, and please reach out if anything else comes up.

The Caleb & Brown Team

Rated 5 out of 5 stars

Exceptional service from Jackson and…

Exceptional service from Jackson and the team!I cannot recommend Caleb & Brown highly enough, and a huge part of that is thanks to Jackson Courtney. His professionalism, clear communication, and dedication made the entire process seamless and stress-free. It is rare to find this level of client success support, and Jackson truly went above and beyond. If you are looking for a team you can confidently trust, this is it. Thank you, Jackson, for the outstanding support!

23 September 2026
Unprompted review
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Reply from Caleb & Brown

Jason, thank you for such a glowing recommendation! We're delighted Jackson made the whole process seamless and stress-free, and we'll make sure he reads every word of your review. Trust is everything to us, and we're grateful for yours.

The Caleb & Brown Team

Rated 5 out of 5 stars

Great fast service… c&B take care of…

Great fast service… c&B take care of me. Fast and secure! Thankful to have found them thru DAI.😁😘

22 September 2026
Unprompted review
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Reply from Caleb & Brown

This is wonderful to hear! We're thrilled you found us and that you feel so well looked after. Thank you for the great review!

The Caleb & Brown Team

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