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Cal.com, Inc Reviews 326

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The user experience is frequently described as seamless and stress-free, with many noting the intuitive and straightforward nature of the platform. Reviewers are also impressed with the quick response times from the support team, and the website is often commended for its smooth integration and professional design. However, some people were dissatisfied with the customer service, mentioning that replies were slow or that they received template responses that didn't address their specific issues. A few other people also felt that the website's user interface, particularly when managing teams, was unintuitive and confusing, leading to difficulties with navigation and availability settings.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the support team for being... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the support team for being... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the product's ease of use... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the speed and efficiency of... See more

Website

Consumers find the website to be positive, highlighting its professionalism, ease of use, and great UI. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Cal.com platform is working very well for my business which requires the ability for customers to book online from remote locations for activities we provide at three locations. Once we establi... See more

Rated 5 out of 5 stars

We had a small but time-sensitive issue with our Team subscription setup. The Cal.com support team responded quickly, clearly explained the situation, and resolved it without friction. What stoo... See more

Company replied

Rated 5 out of 5 stars

I Sent a support request to remove 2FA so I could access my account after having lost my phone. Expected to get access sometime next week at first, but Jose acted like a ninja when Fin escalated my... See more

Company replied

Rated 5 out of 5 stars

I reached out to support after losing editing access to my custom Workflows due to a recent policy change. Although the policy now requires a Teams plan, the response from agents Jose and Milos... See more

Company replied


Company details

  1. Software Company

About Cal.com, Inc

Written by the company

Scheduling infrastructure for absolutely everyone. Meet Cal.com, the event-juggling scheduler for everyone. Focus on meeting, not making meetings.

Sign up for free. Upgrade later to a team!

Best scheduling for teams Online Scheduling Tool Empower your sales team Scheduling for Sales Whitelabel scheduling Whitelabel scheduling solution Book a demo Signup for a FREE account

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Migrated from Calendly, LOVE the design!

Migrated over from Calendly and I'm loving the design! Cal.com exudes professionalism so it's great for embedded booking links.

9 February 2026
Unprompted review
Cal.com, Inc logo

Reply from Cal.com, Inc

This means so much! Will send the compliments to the design team ❤️ Thank you!

Rated 5 out of 5 stars

I tried for 2 days to solve this…

I tried for 2 days to solve this problem I was having, and someone from the team was able to immediately resolve it for me! Thanks so much!

9 February 2026
Cal.com, Inc logo

Reply from Cal.com, Inc

Darja, thank you for reaching out. We appreciate the shout-out ❤️

Rated 5 out of 5 stars

Cal.com does better than most calendars is how well it embeds.

I genuinely think Cal.com does better than most calendars is how well it embeds. The iframe integration is noticeably smoother, and the mobile responsiveness holds up in real use, especially compared to a lot of tools that technically “embed” but feel brittle or awkward on smaller screens.

6 February 2026
Unprompted review
Cal.com, Inc logo

Reply from Cal.com, Inc

Will send your compliments to our react team <3

Thank you so much for the feedback

Rated 5 out of 5 stars

Great product

Great product

5 February 2026
Unprompted review
Cal.com, Inc logo

Reply from Cal.com, Inc

Glad you like it! Feel free to reach out anytime ❤️

Rated 5 out of 5 stars

Great tool and value

Great tool and value! Equally brilliant customer support

4 February 2026
Cal.com, Inc logo

Reply from Cal.com, Inc

We take so much pride in value and our boys at the front lines! Thank you 🙏🏻

Rated 5 out of 5 stars

AI assistant and support

A very well-trained AI assistant helps you, and the live support is also very fast, helpful, and gives clear answers.

4 February 2026
Cal.com, Inc logo

Reply from Cal.com, Inc

Thank you for the feedback! Our bot doesn't get much love so this means a lot 🥹

Rated 5 out of 5 stars

I am not the most technical person

I am not the most technical person, I'm just a small business owner and these guys have been amazing. I would highly recommend them to anyone. They're always there to help and they're kind when they're doing it. They've helped me through issues that had nothing to do with them, it was my computer. These guys are great.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Love the product

Love the product! Super easy to use and the team is great

29 January 2026
Unprompted review
Cal.com, Inc logo

Reply from Cal.com, Inc

We try our best! Thank you for the feedback 🙏🏻❤️

Rated 5 out of 5 stars

Milos was really helpful

Milos was really helpful, he replied very fast, answered on all my questions, and explained me everything that I wanted to know.

28 January 2026
Cal.com, Inc logo

Reply from Cal.com, Inc

Milos is top G. Glad you were taken care of by our team ❤️

Rated 5 out of 5 stars

Great product

Great product, easy to use. Nice support and good pricing

26 January 2026
Cal.com, Inc logo

Reply from Cal.com, Inc

Thank you for the lovely feedback. Feel free to reach out anytime

Rated 5 out of 5 stars

Love it

Love it! Easy, reliable, fast support - Milos got back in 1 min. Crazy it's actually for free..

23 January 2026
Cal.com, Inc logo

Reply from Cal.com, Inc

The Serbian warrior strikes again 😂

Thank you for the lovely feedback. We take a lot of pride in having a product that provides so much value for free

Rated 5 out of 5 stars

Incredible product

Incredible product. Beautifully designed, so seamless to set up, and meeting attendees love receiving it.

22 January 2026
Unprompted review
Cal.com, Inc logo

Reply from Cal.com, Inc

Hey Damir. Many thanks for the lovely feedback, so glad you love the experience so far. Feel free to reach out anytime.

Rated 1 out of 5 stars

A useless tool

A useless tool — everything is laggy. Support never actually tries to help. You wait 3 days for a response, only to get template replies; they don’t even try to understand the issue. If your business requires anything more than booking a video call, know this: you’re left completely on your own with your problem.

22 January 2026
Unprompted review
Cal.com, Inc logo

Reply from Cal.com, Inc

Hey 1, it's peer, cofounder of cal.com here. I can't find any ticket about your problem, could you shoot me a mail to peer@cal.com or book a time with me? cal.com/peer

i would love to personally help you out with your problem

Rated 2 out of 5 stars

Disappointing invoicing and poor B2B support

We really wanted to like Cal.com, and from a product point of view it’s close. Unfortunately, the invoicing and billing side makes it unusable for a serious business.

Despite having correct company details attached to our account from day one, invoices keep getting issued to a private individual name.

Support acknowledged the issue, said it was fixed, but weeks later the same problem still happens.

Another issue is that invoices cannot be reissued. That’s simply not acceptable for a EU-based company that needs correct accounting documents.

On top of that, invoices are only accessible via email.

There is no invoice history inside the app. Emails sent by Cal often end up in spam, which makes bookkeeping unnecessarily painful. Competitors like Calendly handle this much better.

Support responses are slow, fixes don’t stick, and the overall feeling is that billing is treated like an afterthought. The product feels more like a prototype than a tool ready for real businesses.

We like the idea of Cal.com and would love to keep using it, but basic things like correct invoices and proper billing access are non-negotiable. Until this is fixed, we’re forced to look elsewhere.

2 stars because the core scheduling itself is solid.

21 January 2026
Unprompted review
Cal.com, Inc logo

Reply from Cal.com, Inc

Thanks for taking the time to write this, and sorry for the hassle. Getting invoices right is non negotiable.
A few points that might explain what happened:


Invoices are available in-app under Settings > Billing (not only via email), but only the team owner or org creator can access billing and invoice history.


By default, the invoice name is pulled from the first and last name of the team owner. It can be changed anytime in the billing details so future invoices use your company name and address.


About reissuing invoices: once an invoice is issued in Stripe, we cannot reissue or retroactively change the legal entity details on that same invoice. What we can do is make sure your billing details are correct going forward, and we are working on improving this gap.
I want to get this fixed for you properly. Please contact our support from the email tied to the Cal.com account and include your Trustpilot review link (or the ticket number if you have it). Do not post your email here publicly. Once we can identify the account, we will verify:


- whether you are the team/subscription owner


- Whether this is happening because you have multiple environments (cal.com vs eu, platform, etc. - invoices belong to the correct environment), or because there is often confusion with users with multiple accounts.


- why the billing details are not sticking in your case


If you reach out, we will follow through and make sure future invoices are correct. I apologize for the trouble once again.

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