Cakery Copenhagen Reviews 256

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Quick and easy ordering. Reliable delivery also -- day before short notice is possible, perfect for last minute deliveries and they send updates when your delivery has been picked up. The store was... See more

Rated 5 out of 5 stars

It was a very nice and charming bakery, easy to find and the personnel was kind. We’d ordered six eclairs to go and we had them later in the day back at our hotel. Sampling them was one of the best ex... See more

Rated 5 out of 5 stars

I've been buying from Cakery (formerly known as Queen's Delight) since they first opened their shop in Copenhagen. Never been disappointed. Affordable and fast delivery too. Would highly recommend.

Company replied

Rated 5 out of 5 stars

I ordered a box of minis for my birthday to share with my colleagues, and they were an absolute hit! Not only did I love them, but they also made a fantastic impression on everyone. My coworkers immed... See more

Company details

  1. Bakery

Written by the company

Håndlavede éclairs, nybagt hver dag, i hjertet af København.


Contact info

4.8

Excellent

TrustScore 5 out of 5

256 reviews

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Rated 5 out of 5 stars

Thank so much,

Thank so much,
I was very happy with my order, and arrived on my choosing day. The cakes were very delicious, very fresh, and the cream so smooth. Beautiful design goes with the occasion. I will visit the shop next time when I am in Copenhagen. I recommend to anyone. Love from Ireland.

14 February 2026
Rated 5 out of 5 stars

Magic 3.

3rd time ordering. Awesome service! Even better eclairs. Worth every single penny/øre spent.

27 June 2025
Rated 1 out of 5 stars

Do not recommend ,

Do not recommend ,
Sent some eclairs to my brother who lives in Denmark , only for it to arrive mushed and cream was all over the inner front packaging ,

Upon email them, and sending them the pictures . they couldn’t care any less and said they delivered it well and just basically said indirectly it must be his fault as he must have opened it wrong .

Save your money and shop elsewhere especially if you’re wanting to send your brother a treat and you’re not local!

The customer service was shocking and appalling , they take no fault and do blame it on you.

No compensation given,
Not worth the money, hassle and customer service.

Shop elsewhere for something better with excellent customer service.

RESPOND TO CAKERY -
How do you know it was the ‘unpacking’ progress ? Were you there by any chance ?
Since you say ‘ left our shop in perfect condition’
How are you able to maintain the ‘perfect condition’ during transit ?
Did you open the packaging before delivering ?
You could easily drive on a bump and those eclairs could be all over the box.

So please stop blaming my brother when you’re clearly at fault.

Surely such businesses are stealing people’s hard earned money and are unable to deliver to perfection .

AVOID AT ALL COST!

6 June 2025
Unprompted review
Cakery Copenhagen logo

Reply from Cakery Copenhagen

Dear Maria,

Thank you for taking the time to leave a review. I’m truly sorry to hear that your experience didn’t meet your expectations.

As I mentioned in our email, the eclairs were delivered personally and left our shop in perfect condition, carefully packed to maintain their quality and appearance. We take great pride in ensuring our products are transported safely and beautifully.

From the video you sent,it seems the issue occurred during the unboxing process, likely due to the box not being held flat while the tape was removed. We’ve seen this happen on rare occasions, and while we completely understand how disappointing it must be to receive a gift in less-than-perfect shape, how a box is opened and handled after delivery is unfortunately beyond our control.

We always do our best to guide and support customers, but in this case, the condition of the product upon arrival was not due to any mistake on our part. For that reason, a refund isn’t something we can offer.

That said, I’m still very sorry for the frustration this caused, and I truly appreciate you taking the time to share your thoughts. We’re always striving to improve, and your feedback helps us do that.

Warm regards,
Estera / Cakery Copenhagen

Rated 5 out of 5 stars

Tasted great and amazing customer service

I ordered a selection box of eclairs for my sisters birthday, and not only were they delicious, Cakery Copenhagen went above and beyond and added a birthday card for her! Thank you so much - I'd definitely order from here again <3

17 May 2025
Rated 2 out of 5 stars

I ordered 4 online and cost 180dkk

I ordered 4 online and cost 180dkk. But when you pick up in store, 3 cost 128dkk. Like they have discount but couldn’t apply online ? Also it is very small so be prepared that you might see a mini one.
The service was also bit off, when I pick up in the store, it was more like I was the waitress and smile or say thank you to her but during the whole time she just gave a long face to me. Pretty funny experience tho.

19 March 2025

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