My parcel was lost in transit so the company did its best to remedy the situation as quickly as possible. Very good customer service. They gave me a great offer of a full refund plus a £30 voucher o... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
At first my order went missing by their courier and unfortunately weren’t receiving clear updates from Caintè. However after some frustration Sebastian reached out and explained the situation, he was... See more
Sarah was fantastic and rectified my issues quickly and efficiently. After initially being declined an exchange for a faulty product I raised my concern and Sarah took over and helped me to achieve a... See more
Company replied
10/10 service, a special shoutout to Lisa who handled my specific case. I’d ordered a lace necklace for my birthday and accidentally broke it while trying to shorten it (removing the extender chain)... See more
Company replied
Company details
Written by the company
Premium watches & jewelry. Copenhagen based.
Contact info
Hindegade 6, 1303, København K, Denmark
- info@cainte.com
- cainte.com
3.8
Great
4K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
I had an issue with my order and Annika has been brilliant at helping to resolve it.
16 March 2026
Unprompted review
Reply from CAINTÈ
Hi Rory
Thank you for the kind words and for taking the time to leave a review.
I’m really glad we were able to help resolve the issue with your order - it means a lot to hear that 😊
Thanks again for your review, and wishing you a great day.
Kind regards,
Sarah Stefanie from CAINTÉ
I got the wrong product in the mail
I got the wrong product in the mail, when i requested support i got a fast reply and as an apology i gotto keep the product i got wrong in addition to me getting my original order with no extra charge, really happy with their service.
13 March 2026
Unprompted review
Reply from CAINTÈ
Hei,
Thank you so much for the beautiful 5-star review. We truly appreciate you taking the time to share your experience.
We’re very happy to hear that you were satisfied with the support and that everything was resolved quickly. Your kind words mean a lot to our team.
Thank you for choosing CAINTÈ. We hope you enjoy your pieces.
Have a lovely day.
Warm regards,
Sarah Stefanie
Stayed true to the life-time warranty
10 March 2026
Unprompted review
Reply from CAINTÈ
Hei Ben,
Thank you so much for the wonderful five stars.
We’re really happy to hear that your experience reflected our commitment to standing by our warranty.
Your trust means a lot to us, and we’re always here if you ever need support.
Have a lovely day.
Warm regards,
Sarah Stefanie
Perfect!!
Pretty good, nice products and nice treatment. Customer Service excellent.
23 February 2026
Unprompted review
Reply from CAINTÈ
Hei Javier,
Thank you so much for the amazing five stars.
We’re so happy to hear that you’re enjoying the products and that you had a great experience with our customer service.
Your support truly means a lot to us. We hope you continue to enjoy your pieces and look forward to welcoming you back again.
Have a lovely day.
Warm regards,
Sarah Stefanie
I got absolutely amazing Support from…
I got absolutely amazing Support from the Company.
My Request was answered fast. A very nice lady named Annika helped me and made everything very easy for me.
8 March 2026
Unprompted review
Reply from CAINTÈ
Hei Noah,
Thank you so much for your wonderful five star review.
We’re delighted to hear that you had such a great experience with our support team and that Annika was able to assist you quickly and make the process smooth.
We’ll be sure to pass along your kind words to her. It truly means a lot to our team. Thank you for taking the time to share your experience.
Have a lovely day.
Warm regards,
Sarah Stefanie
Pretty bracelet but difficult to put on/ remove
I bought the vantage bracelet which is pretty however I’ve never struggled so much to put on a piece of jewellery like I do with the vantage bracelet. It kind of puts me off from wearing it because it takes me over 5 mins just to put it on.
Please consider making your bracelets slightly looser in future designs to make it easier for customers to put on.
9 March 2026
Unprompted review
Reply from CAINTÈ
Hei,
Thank you for taking the time to share your feedback.
We’re really happy to hear that you like the Vantage bracelet, and we truly appreciate you pointing this out as well. Your feedback about the fit and how easy it is to put on is very valuable, and we will definitely keep it in mind for future designs.
Thank you again for sharing your experience with us.
Have a lovely day.
Warm regards,
Sarah Stefanie
Great Service 💗💗
10/10 service, a special shoutout to Lisa who handled my specific case. I’d ordered a lace necklace for my birthday and accidentally broke it while trying to shorten it (removing the extender chain).
I got a really fast response and was given clear next steps. I managed to get another necklace because of the accidental damage and the team sent it pretty fast!
9 March 2026
Unprompted review
Reply from CAINTÈ
Hei BN,
Thank you so much for the amazing 5 stars.
We’re so happy to hear that you had a great experience with our support. A special thank you for your kind words about Lisa, she will be very glad to hear this.
We’re also really happy we could help you get a new necklace in time. Thank you for taking the time to share your experience, it truly means a lot to us.
Have a lovely day.
Warm regards,
Sarah Stefanie
Reply from CAINTÈ
Hei Elise,
Thank you so much for the 5 beautiful stars.
We truly appreciate you taking the time to leave such a kind review. It means a lot to us to hear that you had a good experience and that Annika was able to help you.
Thank you again for your support.
Have a lovely day.
Warm regards,
Sarah Stefanie
My parcel was lost in transit
My parcel was lost in transit so the company did its best to remedy the situation as quickly as possible. Very good customer service. They gave me a great offer of a full refund plus a £30 voucher or they would resend a new order of my ring asap. I picked the latter and received it within a week. Benedikt and Cecile were particularly helpful. Reason I didn’t give a five star review is because of the lost 1st package.
I think they need to sort out the company who are responsible for losing things in transit as I have read a few reviews saying the same thing which is a shame as the quality of their products are excellent as was customer service.
12 February 2026
Unprompted review
Reply from CAINTÈ
Hi Kathryn,
Thank you for sharing your experience!
We’re really sorry to hear that your first parcel was lost during transit. Unfortunately this can occasionally happen once a package is with the courier, but we’re very happy that we were able to resolve the situation and get a new ring to you quickly.
It’s also great to hear that you’re happy with the quality of the ring and the support you received. I’ll be sure to pass your kind feedback on to Benedikte and Cecile.
Thank you again for taking the time to leave a review.
Wishing you a great day :)
Kind regards,
Annika
Fast and Perfect Solution
I had a mini problem with my order and Sarah gave me the most perfect solution which was beyond what I expected. Thanks to her my experience with caintè was 10/10. The respond was also super super fast. Thanks:)
5 March 2026
Unprompted review
Reply from CAINTÈ
Hi Nan,
Thank you very much for the 5 stars! We really appreciate you taking the time to share your experience.
I’m very glad to hear that Sarah was able to help you find a solution and that everything was resolved quickly. I’ll make sure to pass your kind words on to her.
Thanks again for your review, and wishing you a great day :)
Kind regards,
Annika
Sarah was fantastic and rectified my…
Sarah was fantastic and rectified my issues quickly and efficiently. After initially being declined an exchange for a faulty product I raised my concern and Sarah took over and helped me to achieve a great outcome. Her correspondence was fabulous.Thank you so much.
4 March 2026
Unprompted review
Reply from CAINTÈ
Hi Donna,
Thank you so much for the 5 stars and for taking the time to share your experience!
We’re really happy to hear that Sarah was able to help resolve the situation for you and create a positive outcome. I’ll be sure to pass your kind words on to her - it will truly mean a lot.
Providing helpful and personal support is very important to us, so feedback like this is greatly appreciated.
Thanks again for your review, and wishing you a great day :)
Kind regards,
Annika
Absolutely gorgeous jewelry but they…
Absolutely gorgeous jewelry but they barely last for how much you pay. I got the Nove ring in gold and 2 of the gems have already fallen out of it after not even 2 months of wearing them.
Customer service is also subpar considering how many times I had to reach out to them for an update. It seems like they don’t keep track when it comes to exchanges and returns, I might as well have gotten paid for as the one having to reach out first to remind them about my exchanges. To give you an overview I started my exchange request on Nov 25 2025 and got the exchange request confirmation on Jan 9 2026.
Would love to love the brand but overall customer experience was not impressed.
25 November 2025
Unprompted review
Reply from CAINTÈ
Hi Michelle,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience. This is certainly not the experience we want our customers to have, both in terms of product quality and communication during exchanges.
Your case involved an item that unfortunately went out of stock during the exchange process, which caused delays while we worked to find the best solution for you. That said, we completely understand that the waiting time and the need to follow up several times must have been frustrating, and we truly apologize for that.
I’ve also just sent you an email regarding the Nove ring. Of course stones should not fall out after such a short time, so we will definitely find a solution for you.
Thanks again for your review, and wishing you a great day.
Kind regards,
Annika
Extremely quick to respond and…
Extremely quick to respond and resurrect the order fulfilment issue
3 March 2026
Unprompted review
Reply from CAINTÈ
Hi Cormac,
Thank you so much for the 5 stars! We really appreciate you taking the time to share your experience :)
We're very glad we were able to respond quickly and help resolve the order fulfilment issue for you. If you ever need help with anything else, our support team is always here.
Thanks again for your review, and wishing you a great day.
Kind regards,
Annika
The Cainte support team was so helpful…
The Cainte support team was so helpful with my matter and got things done fast! Would definitely say their customer service is A+ and would definitely recommend their products for the level of quality they offer!
3 March 2026
Unprompted review
Reply from CAINTÈ
Hei Michael,
Thank you for the 5 beautiful stars.
We truly appreciate you taking the time to share your experience. It means a lot to our team to hear that our support was able to help you quickly and make the process smooth.
Your kind words about both our customer service and the quality of our products mean a great deal to us. Our team works very hard to provide the best possible experience, so hearing feedback like this makes our day.
Thank you as well for recommending Cainte. We are very grateful for your support and hope you continue to enjoy your products a long time.
Have a lovely day.
Warm regards,
Sarah Stefanie
Beautiful ring and great service
Beautiful ring! Quick response and really helpful service. Takes longer to ship but definitely worth it
3 March 2026
Unprompted review
Reply from CAINTÈ
Hei Cleo,
Thank you so much for the 5 beautiful stars.
We’re so happy to hear that you love your ring and that you had a great experience with our service. That truly means a lot to us.
We really appreciate your patience with the shipping, and it makes us so glad to know you feel it was worth the wait.
Thank you for your support and for taking the time to share your experience
Have a lovely day.
Warm regards,
Sarah Stefanie
Ordered, quality product, replaced for free
I ordered a bracelet and a necklace in 2022. After 4 years of daily wear ( I never take either of them off, in the ocean, shower, gym etc), there is no sign of the gold fading or changing colour - very impressive! Unfortunately the necklace snapped one day, but Cainte support was so easy and lovely to deal with - I sent a photo of it through and they sent a replacement which arrived all the way to Australia within a week of me raising the issue. Awesome support, awesome product - keen to buy many more pieces. Would definitely recommend.
2 March 2026
Unprompted review
Reply from CAINTÈ
Hei Karan,
Thank you so much for the 5 beautiful stars. Reading this truly means the world to us.
We are so happy to hear that your pieces have lasted through four years of daily wear, from the ocean to the gym. That is exactly what we hope for when creating our jewelry.
And while we are sorry your necklace snapped, it makes us so glad to know you had a great experience with our support team and that your replacement reached you in Australia so quickly.
Thank you for your trust, your kind words, and for being part of CAINTÈ.
Have a lovely day.
Warm regards,
Sarah Stefanie
immediate help with order problems
I didn’t receive my order at first because it was sent back to caintè.
That’s why I wrote an e-mail to the support and after verifying my case, i received a nice message, that my order will be send to my again.
Without any complications and without hesitation my order with the right jewellery arrived within 3 days after my concern.
Definitelly reliable and trustworthy!
23 February 2026
Unprompted review
Reply from CAINTÈ
Hei Valentin,
Thank you so much for the amazing 5 stars.
We truly appreciate you taking the time to share your experience.
I’m very happy to hear that our support team was able to resolve the issue quickly and get your jewelry to you without any complications.
Your kind words about us being reliable and trustworthy mean a lot to us. Thank you for your trust and support, we hope you enjoy your jewelry.
Have a lovely day.
Warm regards,
Sarah Stefanie
Great customer service
27 February 2026
Unprompted review
Reply from CAINTÈ
Hei Gil,
Thank you so much for the beautiful 5 stars.
We truly appreciate you taking the time to share your experience, and we’re very happy to hear that you were satisfied with our customer service.
It means a lot to our entire team.
Have a lovely weekend.
Warm regards,
Sarah Stefanie
Terrible Experience – Misleading and Unprofessional
I had a very disappointing experience with Cainte.
First of all, they require customers to pay extra to ensure the package arrives “safely.” This should not be an additional charge – safe delivery should be standard when you order a product.
Returning the item was also unnecessarily expensive. I had to pay a significant amount just to send it back, which already felt unreasonable.
The return process itself took an extremely long time. After they received the product in perfect condition, I had to wait far too long for my refund. In fact, I only received my money after I sent them a follow-up message. Without chasing them, I genuinely doubt I would have been refunded in a reasonable timeframe.
The so-called “mystery gift” is also misleading. They advertise a value between €50–€500, but the item I received was worth maybe €5–€10 at most. That is not a minor exaggeration — it is completely misleading marketing.
On top of that, the watch box was very low quality and felt cheap.
Overall, this is a highly unprofessional company with questionable marketing practices and poor customer service. I would not recommend buying from them.
30 January 2026
Unprompted review
Reply from CAINTÈ
Hei Gustav,
We’re truly sorry to hear that you feel disappointed with your experience. That is never the outcome we want for any of our customers.
Regarding shipping, we offer different delivery options at checkout, including insured shipping, so customers can choose the level of coverage they feel most comfortable with. This option is clearly presented before completing the purchase.
For returns, customers are responsible for return shipping costs as stated in our return policy. We understand that return fees, especially for international shipments, can sometimes feel high, and we aim to be transparent about this in our terms before purchase.
All refunds are processed once the returned item has been received, inspected, and registered by our warehouse. Depending on warehouse volume, this process can take several business days. We apologize if the timeline felt longer than expected, but refunds are always issued once the return is approved.
Regarding the mystery gift, in this case the gift was a digital gift card sent by email. The stated value refers to the gift card amount or the original retail value of selected promotional items. We are sorry if this was unclear or did not meet your expectations.
We can see that our team has been in contact throughout the process to provide clarification and assistance at each step. We always aim to communicate clearly and find fair solutions for our customers.
We appreciate you taking the time to share your feedback.
Warm regards,
Sarah Stefanie
I had an amazing experience with…
I had an amazing experience with Cainte, and I can’t say enough good things about their customer service team. They truly went above and beyond for me. From the moment I reached out, they were responsive, professional, and genuinely committed to helping resolve my issue quickly and efficiently.
What really stood out was their willingness to take extra steps to ensure I was completely satisfied. It’s rare to find a company that treats customers with such care and attention to detail. They made the entire process smooth and stress-free, and I felt valued every step of the way
25 February 2026
Unprompted review
Reply from CAINTÈ
Hei Kyle,
Thank you so much for the 5 incredible stars. Your support truly means the world to us.
We’re absolutely delighted to hear about your amazing experience with our team. Going above and beyond, staying responsive, and making sure every detail is handled with care is exactly what we strive for every single day. Knowing that you felt valued and supported throughout the entire process is the greatest compliment we could receive.
Creating a smooth and stress free experience is always our goal, and we’re so grateful that this was reflected in your experience.
Thank you again for your thoughtful words and for placing your trust in us.
Have a lovely weekend.
Warm regards,
Sarah Stefanie
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