For me, the key attraction is FLAVOUR, combined with convenience. I stayed a few days with friends who are regular Cafepod users - one flavour (Decaf Supercharger Espresso) appealed strongly. I... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Great shopping experience. Unlike a lot of retailers that also have on online presence CafePod's customer services is considerate and thoughtful. You can also reach them on a phone and talk to a real... See more
Company replied
CafePod is "proper" coffee. There has been a tendency for some time now for roasters to create coffee blends with "hints of orchard fruits", etc and more acidic coffees. Those are not for me. If I wa... See more
Company replied
Love CafePod Wouldn't buy anywhere else. Have my order on subscription which is super easy to manage, can update selection, change the date and frequency. Not many subscriptions give such flexibil... See more
Company replied
Company details
Written by the company
We're a little London-based company on a mission to help people make great coffee at home. Our award-winning blends are available as Nespresso® compatible pods, ground coffee & whole bean.
CAFEPOD Coffee Co.
Written by the company
- Craft Coffee | Est. London 2011
- Coffee. Everywhere does it differently. But we love London’s way - it’s got creativity, passion and pushes the boundaries. We're an independent business from South West London. We conceive and craft quality coffee for you to enjoy and to help you thrive in the hustle, the bustle and the daily grind. From Nespresso Compatible to ground and beans, we craft strong, exciting coffee for adventurous coffee drinkers. Enjoy at home to help you stay at your sharpest. Always.
Strong, Exciting Coffee Guaranteed
100% Satisfaction Guarantee or Your Money Back
At CAFEPOD Coffee Co. your satisfaction is our top priority. If you're not 100% happy with any of our products or service for any reason, please get in touch at hello@cafepod.com or call us on 0800 954 0717 within 30 days of purchase and we'll gladly replace your products or provide a full refund.
Contact info
95 Chancery Lane, WC2A 1DT, London, United Kingdom
- 020 3747 1255
- hello@cafepod.com
- cafepod.com
4.9
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not so great this time
Not so great this time, I wasn’t able to bring my order forward on line 6 days ago. I sent you an email which was responded to quickly but nothing arrived until 5 days later. I had to buy some pods from the shop.
27 March 2026
Excellent coffee and prompt delivery
26 March 2026
Reply from CafePod
Hi Michael,
Thanks for your lovely feedback!
We are so glad that your delivery arrived quickly and that you are enjoying our coffee.
Thanks for your support, it means a lot to us.
Best wishes,
Gloria
Reasonably priced and delivered within…
Reasonably priced and delivered within the promised 5 days. Excellent service!
6 April 2026
Unprompted review
Reply from CafePod
Hi Lena,
Thanks for sharing your thoughts with us!
It's so lovely to hear that your order arrived smoothly and hope you are enjoying the coffee.
Thanks for your support, we really appreciate it.
Best wishes,
Gloria
Superb coffee selection
Superb coffee selection, speedy delivery, and well packed.
9 April 2026
Unprompted review
Reply from CafePod
Hi Eva,
Thank you so much for your wonderful feedback!
We really appreciate it a lot & are so happy to hear that you love our coffee and that your order arrived quickly.
Thanks for supporting our small business, it means a lot to us.
Best wishes,
Gloria
CafePod has a great variety of flavors
Great tasting coffee at a great price. Good ethics too, along with great customer service and support. Once you’ve tasted CafePod’s - all other brands taste a little lacking in quality. They also have a good range so you can find a taste to suit - I tend to mix them up a bit during the day or days of the week
30 March 2026
Reply from CafePod
Hi Ian,
Thanks for sharing your thoughts with us!
I am so happy to hear that you love our coffee and that our team have properly looked after you, it's the least we can do.
Thank you ever so much for supporting us, it means a lot.
Best wishes,
Gloria
Highly rate these coffees and
Highly rate these coffees and
next to none shame our Tesco’s don’t stock them anymore now I have to have one subscription
1 April 2026
Reply from CafePod
Hi Dave,
Thank you so much for your lovely feedback!
We’re delighted to hear how highly you rate our coffees. We completely understand the frustration about Tesco no longer stocking them, and we’re really grateful you’ve chosen to continue with a subscription instead.
Your support means a lot to us.
Best wishes,
Hafsa
Great tasting and delicious.
31 March 2026
Reply from CafePod
Hi Elwyn,
Thank you for your lovely feedback!
We’re so glad to hear you’re enjoying the great, delicious taste of our coffee.
If you need anything don't hesitate to get in touch.
Best wishes,
Hafsa
Great coffee excellent selection
Great coffee excellent selection. Fast delivery well packed.
4 April 2026
Reply from CafePod
Hi Jenny,
Thank you for your feedback!
We’re so glad you’re enjoying the coffee, the selection, and the fast, well‑packed delivery.
We truly appreciate it as a small business.
Warm regards,
Hafsa
Always the best service
Always the best service, never, ever had an issue.
Pleasure to buy from👍
30 March 2026
Reply from CafePod
Hi Paul,
Thanks for your wonderful feedback!
It’s wonderful to hear that you’ve consistently received great service and never encountered any issues. Knowing that it’s a pleasure for you to shop with us genuinely means a lot to the whole team.
We really appreciate you taking the time to share your experience.
Best wishes,
Hafsa
I love Cafepod
I love Cafepod and have recommended their delicious coffee to friends and relations. They deliver quickly and the packaging is great.
31 March 2026
Reply from CafePod
Hi Kim,
Thank you so much for your wonderful feedback!
We’re delighted to hear how much you love CaféPod, and it means a great deal to us that you’ve been recommending our coffee to friends and family. We’re also really glad you’ve been happy with the quick delivery and the packaging.
Your support truly means a lot — thank you for being part of the CaféPod community.
Warm wishes,
Hafsa
Great coffee drinking experience!
Good choice of coffee flavours
Easy to order.
Speedy delivery.
Delicious taste of coffees to enjoy.
31 March 2026
Reply from CafePod
Hi Jeff,
Thank you so much for your lovely feedback!
We’re delighted to hear you’re enjoying the range of flavours, finding the ordering process easy, and receiving your deliveries nice and quickly. And of course, it’s great to know the coffees are tasting delicious.
Thank you for supporting our small business.
Best wishes,
Hafsa
We really appreciate you taking the time to share your experience.
Quick delivery
Quick delivery, quality product, it's good see the product range keeps on growing , better choice for us. Thanks Pod people 😊
31 March 2026
Reply from CafePod
Hi Paul,
Thank you so much for your kind words!
We’re really glad to hear your delivery arrived quickly and that you’re enjoying the quality of the coffee. It’s great to know the growing product range is giving you more choice too — that’s exactly what we aim for.
Thanks again for the lovely feedback.
Best wishes,
Hafsa
Fast delivery 👍
30 March 2026
Reply from CafePod
Hi Mike,
Thanks so much for your feedback!
We’re really glad to hear your delivery arrived nice and fast.
Warm regards,
Hafsa
Honestly can’t fault the service or the…
Honestly can’t fault the service or the coffee. Changed my order late in the day, okay I ordered even more coffee. All taken care of by the good people at CafePod. If only everything was this easy.
30 March 2026
Reply from CafePod
Hi Allan,
Thank you so much for taking the time to share this!
We really appreciate your kind words. It’s wonderful to hear you’re happy with both the coffee and the service, and we’re glad the team could help with your order change so smoothly.
We’re delighted everything felt easy and well‑taken care of. Feedback like yours genuinely means a lot to us.
Best wishes,
Hafsa
Reply from CafePod
Hi Adi,
Thank you so much for your lovely feedback!
We’re thrilled to hear you’re so impressed and enjoying the great quality and excellent taste. Thank you for supporting our small business.
If you need anything or have any questions, please let us know.
Best wishes,
Hafsa
Reply from CafePod
Hi Hilary,
Thanks so much for your feedback!
We’re really glad to hear your deliveries have always been nice and swift. That’s exactly what we aim for.
If you have any questions, don't hesitate to get in touch.
Take care,
Hafsa
Great coffee
Great coffee, good value for money and flexible subscription for months where you don't use so much.
Flavoured coffee is not too sweet, only down side is they have stopped doing the gingerbread one.
27 March 2026
Reply from CafePod
Hi Sue,
Thanks so much for your lovely feedback!
We’re really glad you’re enjoying the coffee, the value, and the flexibility of the subscription. And we hear you on the gingerbread flavour — it was a favourite.
Best wishes,
Hafsa
Order dealt with and delivered…
Order dealt with and delivered promptly. Have yet to try pods.
27 March 2026
Reply from CafePod
Hi Mrs Lawrence,
Thanks so much for your feedback!
We’re really glad to hear your order was handled and delivered promptly. Hope you enjoy the pods once you get the chance to try them.
Best wishes,
Hafsa
Customer service is saving grace
I am always happy with customer service at Cafepod, and with the coffees that I order regularly. I always struggle to give 5* due to the need to chase for offers not systematically available to subscription customers
27 March 2026
Reply from CafePod
Hi Viv,
So lovely to hear from you!
Thank you so much for your feedback — it’s lovely to hear you’re happy with both our customer service and the coffees you enjoy regularly. We really appreciate you taking the time to share this.
I’m sorry to hear that the offers don’t always feel consistent for subscription customers. That’s really valuable feedback, and we’ll definitely take a closer look at how we can make this experience smoother and more rewarding in the future.
Take care,
Hafsa
Quick & efficient
A good voice of coffee pods, easy to order! Order confirmed with another confirmation when packed & ready to go. Order arrived the following day!
26 March 2026
Reply from CafePod
Hi Tim,
Thank you so much for your lovely message!
We’re really happy to hear everything was quick and easy for you — and even happier that your pods arrived the very next day. That’s exactly what we love to deliver.
Thanks again for taking the time to share your experience.
Warm regards,
Hafsa
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