I just wanted to thank the amazing staff and contractors of Cadent who have gone out of their way whilst we and many houses in our area have no gas. Just to name a few of those that have gone... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a problem with gas pressure. Engineer called Cadent. Engineers turned up within hours.pressure low confirmed. Road dug underground pipes relined, smart meter moved and reconnected. All in the spac... See more
Company replied
The lads working on Lawton Street outside our shop couldn't have been more accommodating to us. They worked with us to minimise our losses, communicated daily and even helped make sure bins got coll... See more
Company replied
I wanted to say thank you to Cadent Gas for attending an emergency callout within 40 mins this morning due to Gas issue in the house. We had an engineer called Fikri, who showed great care to get our... See more
Company replied
Company details
Information provided by various external sources
At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
Contact info
Strand 1-3, WC2N 5EH, London, United Kingdom
- cadentgas.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service!
An engineer, Alex R (from Fulham depot) was sent as a first responder when we detected a gas leak at our premises in Kensington. I am astounded at the level of care and time put into this work. Many years ago under the same circumstances an engineer, from British Gas, arrived, switched off my gas appliance, was polite and kind, and left. Alex went above and beyond this.
He identified the problem, switched off my faulty appliance, then stayed for over an hour making sure that my flat, and the entire building, were safely vented from the gas that had leaked from my appliance.
You'd think that would be enough... but no. Alex checked my status, whether I was vulnerable, if I would need any more assistance and if assistance could be applied for.
I am absolutely amazed at the level of service provided by this engineer from this company. If I could give 10 stars I would. 100 stars would not convey just how good this engineer was!
I think I may have got lucky with the engineer but I cannot fault Cadent, as he explained how the service directs him to conduct his work.
14 August 2025
Unprompted review
Reply from Cadent
We would like to pass this feedback onto the relevant engineer, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Excellent service
The gas engineers were both very professional and explained everything very clearly to me when conducting a fumes investigation. They both gave me good advice and reassurance.
10 July 2025
Unprompted review
Reply from Cadent
Hiya, Thank you for this feedback. If you could email wecare@cadentgas.com with the address we can log a thank you to the engineers, Thank you! Gracie
Very fast service
Very fast service. Very professional people. Sorted my problem out very quickly.
29 July 2025
Unprompted review
Reply from Cadent
Good afternoon
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Friendly, speedy and professional
I reported what I thought was the smell of gas and an exposed pipe. Cadent arrived within the hour, thankfully it was not a gas leak. The gentleman did not shame me, explained it is always better to be safe and to not hesitate to contact again if I smell anything gas like. He did happen to find a leak over the road so it was not a wasted trip.
16 July 2025
Unprompted review
Reply from Cadent
Good afternoon
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Great company, highly recommend..
The speed in which they came was unbelievable, they were with me within the hour. The engineer worked so professional which made me feel at ease. Would recommend this company to anyone.
15 July 2025
Unprompted review
Reply from Cadent
Good afternoon
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Useless company just send you around in…
Useless company just send you around in circles until you give up with your complaint. Will be taking it to the energy ombudsman instead.
7 August 2025
Unprompted review
Reply from Cadent
Hello Adam
We would like to investigate this further, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
They came out within an hour of me…
They came out within an hour of me calling them. The engineer knew what the problem was straight away and turned the gas off. He gave us a hot plate because we couldn't use our cooker. He was very friendly and helpful. We were very impressed with the service.
8 July 2025
Unprompted review
Reply from Cadent
Good morning,
Thank you very much for taking the time to provide us with this feedback. I have logged an official ‘Thank You’ to be sent to the engineer’s supervisor, so that the relevant praise can be passed on to them.
Many thanks
Customer Care Team at Cadent
Good customer service
Very good customer service, picked up my old washing machine drum.
16 July 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very unprofessional company with very…
Very unprofessional company with very rude employees. Also very poor customer response to complaints, dismissing complaint without any real investigation or explanation!
Extremely rude, discriminatory and aggressive Cadent employee entered my property without identifying himself or providing any kind of ID when requested to do so!
He was extremely rude throughout the time he was in my property for no reason whatsoever, muttering and making comments as he walked through the house with no provocation or any conversation. Had to be asked to leave property as refused to simply move a couple of items to access meter! After this he was asked to leave the property as his behaviour was totally unprofessional/discriminatory in nature. He threatened to leave property without a gas supply as he was leaving and displayed aggressive/threatening behaviour when challenged as why he was behaving in that manner!
Avoid this company at all costs and if you value your safety or sanity!
5 August 2025
Unprompted review
Reply from Cadent
Hello Zahid
We would like to investigate this further, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
A Very professional visit
The visiting engineer was most professional and kept me aware of every action.
14 July 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
The gentleman who came I think his name…
The gentleman who came I think his name was Jaray was very helpful. He found where the gas was leaking and taught me how to turn the gas off as there was a switch underneath the hob that I did not know of. Highly recommend this man and his company 'Cadent'.
10 July 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Professional
The engineer arrived asap and conducted a thorough investigation, he was professional, friendly and ensured I understood the outcome.
30 July 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Cadent.gas..Excellent Service
Prompt service .keeping us updated on what was wrong and repair timescale which was excellent. Very nice team who had time to answer questions. and offer any help that was perhaps necessary regarding heating and cooking etc.
12 July 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
I am ultra impressed with this service.
I am ultra impressed with this service.
Arrived & fixed within the hour. A very polite & professional man attended at our home carried some checks, sourced and repaired the leak giving very good & practical advice.
Wonderful! Thank you
18 July 2025
Unprompted review
Reply from Cadent
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Quick and efficient and super helpful
9 July 2025
Unprompted review
Reply from Cadent
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Reliable and prompt problem solving
Prompt and reliable staff that politely explained and rectified the problem within a specified time frame. 5 stars without reservations.
6 June 2025
Unprompted review
Reply from Cadent
Hello Dave
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Absolutely brilliant service from the…
Absolutely brilliant service from the cadent representative. He fully went above and beyond. Very outstanding service coupled with brilliant knowledge. I cannot highly enough recommend Cadent.
26 June 2025
Unprompted review
Reply from Cadent
Hello
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Shocking organisation rude aggressive…
Shocking organisation rude aggressive behaviour poor communication lacked respect coming into my home. Be careful when they are in your area as the attitude is very much couldn't care less about households, an approach based on a feeling that they feel untouchable
UPDATE - Already in contact with your customer care team (Eastern) sent them video of the damage to my carpet and raised a formal complaint, unsurprising no further update
1 August 2025
Unprompted review
Reply from Cadent
Hello
We would like to investigate this further, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
They came out quickly
They came out quickly. Dealt with the situation in a polite and caring manner. Made sure everything was working properly before they left. Excellent service from them.
21 June 2025
Unprompted review
Reply from Cadent
Hello Jean
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Stress free experience
After discovering a leak and reporting it all engineers arrived very quickly and secured the leak. They were all pleasant and very helpful and made us feel at ease with how worried we were.
28 June 2025
Unprompted review
Reply from Cadent
Hello Maxine
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.