Cactus KingdomReviews 

1,177
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including seeds that germinate well and plants that arrive healthy and often larger than expected. The delivery service is frequently highlighted for its speed and efficiency, with orders arriving promptly and well-packaged to prevent damage. Many people appreciate the thoughtful packaging, which ensures items like cacti and seeds are protected during transit. Some reviewers were not happy with the germination rates of certain seeds, or received products that did not exactly match the online descriptions, such as smaller plant pads or incorrect seed types. Additionally, a few customers experienced issues with delayed or undelivered orders, sometimes attributing these problems to postal services or customs rather than the company itself.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the selection of seeds,... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the excellent quality of... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and reliable delivery... See more

Order

Consumers find the ordering process to be positive, often highlighting prompt shipment, simple payment, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, smooth, and prompt.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun seed selection, great customer service, and premium cactus substrate that can't be beat! What more could you ask for? Seeds germinate and are true to what is ordered. I've had wonderful support fr... See more

Rated 5 out of 5 stars

So far I have placed three orders from Cactus Kingdom and was very pleased with the quality of the plants and especially the thoughtful packaging that keep them safe in transit. I would highly reco... See more

Rated 5 out of 5 stars

As a repeat customer I love the sheer selection of seeds of hard to find species, varieties, and locales. The sprouting ratio has been good for me and my older cacti, born from previously purchased s... See more

Rated 5 out of 5 stars

It was a pleasure to shop at Cactus Kingdom,their experience and service is a five star.However after a month since I put my order I have not received anything,no message from postal service or costu... See more


Company details

  1. Plant Nursery
  2. Decoration and Interior Design Store
  3. Flower Market
  4. Herbal Medicine Store
  5. Hobby Store
  6. Plant Display Store

Written by the company

Cactus Kingdom is a specialty mail order cactus nursery. It is the only nursery in Canada providing many of the rare cacti, seeds, and succulents on offer. Worldwide shipping is available. Astrophytum, Ariocarpus, Copiapoa, Geohintonia, Lophophora or Peyote, Aztekium, Opuntia, Orbea, Psedolithos and Trichocereus are just some examples. There is an extensive collection of fresh cactus and succulent seeds also available. Over two dozen varieties of Lophophora also know as peyote cactus are offered and many Trichocereus land races and hybrids such as Trichocereus Pachanoi | San Pedro, Trichocereus bridgesii | Bolivian Torch, Trichocereus scopulicola, Tricocereus peruvianus | Peruvian Torch. Discrete worldwide shipping is available with a delivery guarantee on all orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(1,177)

135 reviews in the last 12 months

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Rated 2 out of 5 stars

I was expecting larger cactus pads

I was expecting larger cactus pads. The ones I was expecting came from large species but were very small. I understand some plants are naturally smaller species but I expected a bit more. Hard to grow a large species of cactus when the mother pads are 3” wide.

28 August 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Neil, it’s unclear what the original expectation was. Initially, you asserted that we had sent different items, but after we provided photos clearly matching the listing, the tone of the discussion changed. You ordered $8 cactus pads... and we even included extra pads as a courtesy. This is the first time we’ve received a complaint of this kind. Expectations should be managed accordingly.

Rated 5 out of 5 stars

So happy with my purchases

So happy with my purchases! Repeat customer. I bought pumice and cactus succulent potting soil. My plants are thriving! The only strange thing (maybe this is normal? I'm a new plant parent!) is that the product isn't packaged - it comes in zip lock bags -but otherwise love and will buy more product as soon as I run out!

30 July 2025
Rated 5 out of 5 stars

Received a wonderful Lophophora Williamsii specimen!

Ordered an LW seedling and some seeds, my order was shipped quickly and arrived within 2 weeks. My LW seedling was a healthy color when I received it even though it was probably in a the back of a truck for a day or two. The seeds I received are definitely viable and a few have already sprouted. Over all a positive experience!

30 July 2025
Rated 1 out of 5 stars

Don't order it from the US. It will not go through customs. And it's not refundable.

It will not go through customs. And it's not refundable. The company should no it would pass through customs to the US address.

23 July 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hi Jim,
We have many satisfied customers in the U.S., and all tracked shipments come with a delivery guarantee. If an item doesn’t arrive, we will simply replace it. Please note that it is the customer’s responsibility to be aware of and comply with all applicable import rules and regulations.

Rated 1 out of 5 stars

cold tolerance

I suspect the items will not survive -30 to -40 Celsius like I'll force them to! I'm still on the hunt for eastern prickly pears that can & WILL survive the winters of Edmonton, Alberta even if I have to continue the hunt for many more years!

17 July 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

We are genuinely puzzled by these comments. The exact plants ordered—cold-hardy Eastern Prickly Pears—were shipped. Now, for some reason, their winter hardiness is being questioned? These hardiness limits are not arbitrary; they are established by professional researchers at the Canadian Forestry Service. We’re unsure how to interpret this...

Rated 5 out of 5 stars

I live in Norway

I live in Norway, and I think I got the seeds fast. Planted the seeds about two weeks ago, and they are growing.

10 July 2025

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