CACTi PCs Reviews 361

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the high quality of the PC builds and components. Many people also commend the staff for their helpfulness and expertise, noting the exceptional customer service received before and after purchase. The service is frequently described as top-tier, with consumers appreciating the efficiency and ease of their overall experience, including quick responses and smooth user interactions. Reviewers are particularly impressed with the competitive pricing, often finding the value to be significantly better than other providers. However, some customers also noted occasional issues, such as receiving different RAM than advertised or experiencing minor cosmetic damage upon arrival. A few people reported initial problems with their PCs, like a non-functioning GPU or a fan issue, and a small number of reviewers expressed dissatisfaction with post-purchase customer service, finding it less responsive than pre-purchase interactions.

What people talk about most

Product

Customers consistently note positive experiences with the product, highlighting its phenomenal quality and... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, patience, and quick... See more

Service

Clients share positive opinions on service, frequently highlighting the exceptional customer support and... See more

Customer service

Customers consistently report highly positive experiences with customer service. Many reviewers praise the... See more

Price

Consumers find price to be positive, consistently praising the competitive and reasonable pricing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really well priced gaming PC compared to a lot of other companies. Fast delivery and well packaged. Out of the box just plug in to the mains and a screen and it's good to go, no lengthy set up... See more

Rated 5 out of 5 stars

Absolutely beautiful. Everything ran smoothly, PC looks clean, and the packaging was pretty much perfect, even foam inside the case itself for protection. All the specs were exactly as listed. I... See more

Rated 5 out of 5 stars

Top tier service. The price was very competitive. There aren’t many companies out there that will deliver a pc custom built like this. With upgraded motherboards. James was and has been superb in both... See more

Rated 5 out of 5 stars

Prior from purchasing the desktop, they guys at their chat support(website) was very helpful in answering all my queries. They also helped me on after sales after i needed help with the windows ke... See more


Company details

  1. Computer Accessories Store

Written by the company

CACTi Gaming PCs - Affordable Gaming PCs that don’t compromise on performance. Looking to part ex your system towards a machine? We accept PCs, consoles, TVs, monitors and more. Go to www.cactipcs.com to find out more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

361 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The PC arrived quickly and was securley…

The PC arrived quickly and was securley packed making sure there was no damage. However the wifi USB stick was plugged into my PC before being shipped which resulted in the USB being crushed I'm not too fussed about that as I have my own USB. But apart from that the PC was in great shape. I wasn't told however that I myself would have to install the GPU which made it a bit of a nerve racking experience as I had never done anything like that before but I managed to get it working. The PC is extremely quiet and looks incredible Im very happy with this purchase.

1 October 2025
Rated 5 out of 5 stars

Cacti PC

Great price, great PC and very friendly service! Even helped with my PC problem when I messaged on a Sunday, and sorted reppacement parts for me.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

5080 purchase

Bought a great 5080 pc from cacti PC , always kept in touch with me through WhatsApp for any enquires no matter what time or even the weekends. Thank you for all the help again.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, very prompt communication. Would definitely recommend this company to anyone looking to buy a pc.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, PC works amazing just as it is on the website. Anything wrong and they help you quite quickly really responsive as well

22 September 2025
Unprompted review
Rated 5 out of 5 stars

BUY your PC from Cacti!

Had an incredible experience. Purchased a PC, 5080 7800X3D. Traded in My PC. Great communication. The PC is fantastic. Very Very Happy. Buy your PC from here.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic find and will be recommending

Was all set to purchase a pc from a different company when I saw an advert for cacti PCs on instagram always dubious using a company I haven’t heard of! But after reading the gleaming reviews and seeing the incredible prices I took the plunge and I couldn’t be happier that I did!

From start to finish Cacti PCs have been fantastic, available for any questions through what’s app with quick responses! Even late on a Friday I got the help I needed. After the order the PC arrived on next day delivery and the machine is a thing of beauty! I’ve gone from 3070 to a 5080 so seeing 400 frames is next level! I required a little help with the set up for some additional memory I ordered and again quick responses on what’s app to
Guide me through!

Will be recommending this place to anyone who asks me about it on stream or any friends that require a new PC

Thank you Cacti PCs!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Happy Returning Customer

Have used Cacti twice, bought a High end build for myself and recently bought another lower end for my friend, both are high quality builds with good specs and great value for money

Can't recommend enough

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Awesome product, a beast, and even better service

I'm asked to write an honest review and my reasons behind it so here goes.....
Firstly, I'm a gamer, I know very little about gaming PC's other than the obvious, I've never built one and therefore rely on others to not only build me a quality set up with what I want, but to do it honestly without ripping a hole in my bank account the size of the planet. I already own a reasonable set up and was in the market for a pc to get for my son. Wanting to somewhat future proof it for a good few years I began doing my homework and each time my research kept leading me back to Cacti.
So I spoke with James the owner, great bloke, didn't fill my ears with jargon and helped me get the best out of my budget. By the end of the call we had swapped out the motherboard, CPU,power supply and the hard drive to something that was nothing short of a beast. More to the point, if I had gone elsewhere, to a company well known and one that had been around along time, I would have paid out £600 more than with James. Now that showed me he wasn't out to sting me but still give me a great value service that would and will, bring me back to upgrade my own system.

Not only was the initial service great but the aftercare was even better. This was another reason why I chose to deal with Cacti, previous reviews all said his aftercare service was brilliant and I was about to find out for myself.
The pc arrived on time if not a day or so sooner than expected, well packaged and really looked the part. Initially shocked that the GPU was not fitted, James easily talked me through the process and believe me when I say if I can do it, anyone can. I fired up the pc and set about installing various games and software for my son.
At this point we found that although we had paid extra for a top end wireless motherboard as I couldn't connect his pc directly to the router, it kept on losing the internet signal. Long story short, Cacti had mistakenly forgotten to add the aerial in with the pc and to ensure we got the right one quickly, James sent me a link for the correct one for me to purchase for £31 and pence and then refunded me £50. Completely unexpected but gratefully received. Now that's fantastic customer service and shows how right I was to shop with Cacti. It proved that they are not out make a fast sale but care about the customer and reputation means more to them than a sale.
That speaks volumes to me and aswell as the price, the care shown by James will bring me back again.
Don't waste your time and money purchasing elsewhere because of a brand name, seriously give James a call and find out for yourself what a fantastic deal he'll do for you. Thank you James, both me and my lad are totally made up with our purchase.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Top tier service

Top tier service. The price was very competitive. There aren’t many companies out there that will deliver a pc custom built like this. With upgraded motherboards. James was and has been superb in both knowledge and information. Offering better product compatibility for no extra costs. You won’t find better pc builds at these prices.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Reliable company and great service

I’ve had great experiences with this company so far I’ve bought a new pc build, a used console and sold a component to them. No issues so far and very competitive pricing.
Additionally communication has been excellent - receiving responses to questions very quickly. I would absolutely recommend cacti if you are in the market for a pc

18 September 2025

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