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See what reviewers are saying

Rated 5 out of 5 stars

Called for advice regarding a fibre issue, the person that I spoke to was so helpful even though it wasn't going to be a big sale. They were local so following our conversation I popped round and ever... See more

Rated 5 out of 5 stars

Needed CAT5e for house re-wire. Never heard of cable intelligence prior to my search, but as I run my own IT consultancy, the price of the cable undercut any of my suppliers. Delivery was much quic... See more

Company replied

Rated 5 out of 5 stars

After placing an order at around 16:30 I was contacted on the phone within minutes of ordering to let me know there was a stock issue. We discussed the issue and the order was revised to a better prod... See more

Company replied

Rated 5 out of 5 stars

made an order but forgot a couple of items which I added late in the afternoon and Cable Intelligence pulled all the stops to include the additional items on the same delivery so that I did not have... See more

Company replied

Company details

  1. Telecommunications Equipment Supplier
  2. Audio Visual Equipment Supplier
  3. Computer Accessories Store
  4. Home Audio Store

Written by the company

Cable Intelligence supply both B2C & B2B customers with cable and connectivity products. This includes copper and fibre bulk cable, patch leads, patch panels, modules and outlets as well as data and server cabinets, audio visual cables and accessories, power leads, telecom product and security cables such as alarm cable and fire cable. We offer next day delivery on most products with highly competitive pricing and great stock levels.


Contact info

4.8

Excellent

TrustScore 5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome service

Awesome service. Super fast delivery. All queries dealt with in a timely manner and to my full satisfaction.
My now go to cable provider. :)

8 July 2021
Cable Intelligence logo

Reply from Cable Intelligence

Thanks for the great review, Ash! We're really pleased to hear that.

Rated 5 out of 5 stars

Fast and speedy delivery

Fast and speedy delivery. Product of very good quality. Pleased. Thanks you.

9 June 2021
Cable Intelligence logo

Reply from Cable Intelligence

Thanks for your great review, Chay!

Rated 5 out of 5 stars

Great customer service and quick to…

Great customer service and quick to respond to any queries. Order arrived the very next day.

18 May 2021
Cable Intelligence logo

Reply from Cable Intelligence

Mohammed, thanks for the 5 star review. We pride ourselves on our customer service, so it's great to hear this.

Rated 4 out of 5 stars

Good service helpful staff sadly let…

Good service helpful staff sadly let down by the couriers

19 April 2021
Cable Intelligence logo

Reply from Cable Intelligence

Thanks very much for your review. We're glad that the customer service element of your experience was good and we're sorry that there was a problem with the couriers.

Rated 1 out of 5 stars

Took payment for an item that could not be supplied

Advertised an item as “in stock” with no intention to honour the order AND charged the payment card before being in a position to despatch. No suggestion to date on when a refund will be processed. A shameful way to do online business

31 March 2021
Cable Intelligence logo

Reply from Cable Intelligence

Thank you for providing this feedback, Jon. We set ourselves a high standard in terms of customer service and we're sorry you feel this hasn't been met.

We did try to ring you when the order was placed to let you know that there was a stock issue but you didn't pick up your phone. So, we then emailed you to inform you that there was a stock issue and that we would be processing a refund for you. It may be worth checking your junk folder for this if you haven't seen it.

Rated 5 out of 5 stars

Great communication and prompt…

Great communication and prompt delivery.
Top notch

6 March 2021
Cable Intelligence logo

Reply from Cable Intelligence

Thank you for your fantastic review! We try our hardest to make sure we always keep our customers informed, so it's great to see that came across.

Rated 5 out of 5 stars

made an order but forgot a couple of…

made an order but forgot a couple of items which I added late in the afternoon and Cable Intelligence pulled all the stops to include the additional items on the same delivery so that I did not have to pay for two separate charges. Items received safe and sound the following day. Very happy with the service.
Dr Data & Communications Ltd

30 January 2021
Cable Intelligence logo

Reply from Cable Intelligence

Thanks for the review David. We're glad we could help!

Rated 5 out of 5 stars

Nice clear website

Nice clear website, easy to use. Items arrived very quickly.

15 January 2021
Cable Intelligence logo

Reply from Cable Intelligence

Thanks for your review - we're really glad that you found the website easy to use and that your order arrived promptly!

Rated 1 out of 5 stars

Unfortunately unable to give no stars…

Unfortunately unable to give no stars for this terrible service. I am still waiting for my order to arrive, placed over a month ago. Cable Intelligence are ignoring my emails. They have now messed up an installation that was meant to be finished before Christmas. Kindly send out the order ASAP Cable Intelligence!!

31 December 2020
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, and technical advice. Will always go above and beyond for customers.

9 December 2020
Unprompted review
Cable Intelligence logo

Reply from Cable Intelligence

Thanks for kind words, Mitchell!

Rated 5 out of 5 stars

Quick & simple, just the way it should be.

Very fast & efficient delivery. Hassle free ordering. Definitely recommend Cable Intelligence and I will be ordering again in the future I'm sure.

19 November 2020
Cable Intelligence logo

Reply from Cable Intelligence

Thanks for the review Rob!

Rated 5 out of 5 stars

After placing an order at around 16:30…

After placing an order at around 16:30 I was contacted on the phone within minutes of ordering to let me know there was a stock issue. We discussed the issue and the order was revised to a better product that was available at no additional cost to me. I then received the order promptly the very next morning. Needless to say I was suitably impressed with the service and would certainly use them again without a second thought.

26 September 2020
Unprompted review
Cable Intelligence logo

Reply from Cable Intelligence

Thanks for the 5 star review Paul! Glad we could be of assistance.

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