Cabins Unlimited Reviews 

294
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Cabins Unlimited were extremely efficient and I would recommend them. I recently purchased an Albany Shed, Melody was really helpful in purchasing the shed and answered all my questions and made the... See more

Rated 5 out of 5 stars

A very proffeshional company, From purchasing my new cabin right through to the build has been proffeshional . The cabin and footings were completed in one day which was brilliant , The help and adv... See more

Rated 5 out of 5 stars

Excellent cabin and great installation team. We are extremely pleased with our purchase of the Oban corner cabin. The sales team were very good in their communication, the cabin is very well made,... See more

Rated 4 out of 5 stars

We like the summer House (Oban) very much, however there are a couple of reasons why the review isn't five stars. Firstly some of the joinery leaves a bit to be desired, particularly where the floor... See more

Company replied

Company details

  1. Garden Center

Written by the company

Log Cabins for Sale – Suppliers of quality log cabins, summerhouses, workshops, garden buildings, garden sheds and timber buildings with installation service


Contact info

4.8

Excellent

TrustScore 5 out of 5

294 reviews

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4.8

All reviews

(294)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent in the end

In anticipation of Brexit/Covid delays, we ordered our Palmako Ines 1 in January. The delays ended up being much longer than we expected, nearly 6 months later we do have our new summerhouse installed and are delighted with it. I was tempted to make this a 4 star review, for some poor communication about delivery dates. However, I am a little sympathetic to this, because I suspect there were a huge number of deliveries delayed and staying on top of communication must have been a monumental challenge. The ordering process easy, Gavin was my contact and answered all of my questions and special requests. Once we got close to delivery Natalie supported us in with scheduling the installation. Lewis and Rob came to install the day after the building was delivered and were expertly and efficiently done the next day with a very tidy garden. Brilliant service!
I would highly recommend Cabins Unlimited for their overall service and the Ines 1 for its quality and design.

13 July 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for your understanding throughout your delivery process and we appreciate your understanding of the challenge we faced due to the COVID delays. Thank you also for the kind words about Natalie, Lewis and Rob! We hope you are enjoying your Ines 1 and continue to do so for many years to come.

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Went to cabins unlimited downham market…

Went to cabins unlimited downham market just have a look was met by Callie who even having only working there for couple of weeks was helpful and informative , if she couldn’t answer any thing she made sure she found out and came back to us the very moment she knew . From the moment we purchased the Sussex 1 we had great service . The two guys who installed the cabin (Luke & Ian) were very efficient and polite . Would certainly recommend this company to anybody without question . Well done

12 July 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you Tony for the kind words about Callie, Luke and Ian! We're proud of our team and are pleased to hear that you are happy with the end result of your cabin.

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Jubilee log cabin

Jubilee log cabin
This week we have had a jubilee log cabin installed. To say we are thrilled with it would be an understatement. The whole process, from demolishing two old summer houses and three old sheds in our garden, to erecting out new cabin, has been deslt with by everyone at cabins unlimited with efficiency and courtesy.
Natalie who did all our negotiations by email and phone
Luke who initially came to do a survey
Peter and Luke who did the demolition
Lewis and Ian who erected our new cabin

The whole team, from start to finish, were efficient, polite, informative and we were kept updated with proceedings at all times. I cannot recommend this company highly enough, and if you are thinking of having a summerhouse, cabin ect then look no further than Cabins Unlimited

9 July 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you Yvonne for the kind words about all of our staff that helped with your order!
We're pleased to hear that you are happy with the end result.

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Brought a shed from cabins unlimited

Brought a shed from cabins unlimited, arrived within two weeks and erected in under a couple of hours by a brilliant couple of guys Gavin and Oscar. Excellent service and highly recommended.

6 July 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for the kind words Carol! We're pleased to hear you are happy with the service and product!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Excellent company to deal with

Ordered the cabin off the Lincoln Branch, found all the staff very polite and helpful, all questions answered. Cabin delivered on time, four deliveries over two days, all very well organised. The cabin was erected over two days the following week, the lads worked really hard to complete the build, and were very polite, and professional. A very good company to deal with, would recommend them to anyone wanting a log cabin. Now we have an excellent summer house, all that is missing is the summer !!

4 July 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you Will for the kind words and we appreciate your business! We hope you enjoy your summerhouse for many years to come!

- The Cabins Unlimited Team

Rated 3 out of 5 stars

Builders fantastic

Order was fine. 6-12wk delivery became 17wk…. Understandable with covid and brexit but absolutely no communication from cabins unlimited without me first contacting them, felt we were constantly chasing updates and information. Delivery was Fantastic once we had spoken directly to delivery company, had a further delay with operations team…. Which we later found out was unavoidable for the ops team. Was very stressful leading up to delivery and build but thankfully Ian and Lewis were absolute stars on the day and ‘saved the day’ they were the best bit about the entire experience …… if all aspects of the process were as excellent as the builders the company would be 5 star!

3 July 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for the honest feedback Donna.

Unfortunately we seem to have not handled your order exactly as we would have liked to and can only apologise for causing any stress leading up to the delivery. We have since implemented a way of contacting our customers to keep them "in the know" to avoid this happening again, especially with the rapidly changing lead times that we have been experiencing.

We appreciate the kind words about Ian and Lewis and will be sure to pass this onto them!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Gavin and Oscar done a great job

Gavin and Oscar erected our summer house over the last two days. They were both very professional, friendly and efficient as well as being great guys. Would recommend them 100 %. Thanks for doing a great job.
Regards
Steve and Barb

29 June 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you Steve and Barb for the kind words! We will be sure to pass the comments to Gavin and Oscar and we appreciate the positive feedback!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Top Service, Product and People

What a great service from start to finish. Clearly the industry is experiencing unprecedented demand and it would be no surprise if things went awry, but they didn’t with these guys. Melody and Linda made the choice, purchase and administration a seamless task. Peter delivered the product with surgical precision to assist those that were to erect the cabin after him. The installers Ian, Lewis and Luke were professional, courteous and very tidy! They kept us informed of what was happening at all times. Even when encountering an unexpected issue with a door and a handle, they sorted it out with no fuss, despite having to add a 3 hour round trip to do so! They were an important part of our “Staying Inn” project and I would highly recommend Cabins Unlimited to be a part of anyone else’s.

28 June 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for the kind comments Al! We love hearing positive feedback about our specific staff members and appreciate the kind words!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Great job

Purchased a shed and summerhouse from Downham Market Melody & Linda in office very helpful.
Gavin/Oscar the two guys that fitted them great job worked nonstop and finished on time.

25 June 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for the kind words Sue!

Rated 5 out of 5 stars

IF I COULD GIVE MORE THAN 100% I WOULD

IF I COULD GIVE MORE THAN 100% I WOULD
THE TWO LADIES I SPOKE TO, NATALIE&LINDA COULD NOT HAVE BEEN MORE HELPFUL, OR PROFESSIONAL AND MARK, WHO ERECTED THE BUILDING I AM GOING AGAINST MY FIRST COMMENT AND GIVE 200%
ON A SERIOUS NOTE THEY WERE AN AA+ COMPANY FROM DAY ONE

25 June 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for the kind words Leon, we're overjoyed with your review! Thank you so much for your comments and business.

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Lovely new Cabin -We ordered our cabin from the new…

We ordered our cabin from the new Lincoln site while they were still getting ready for opening. Excellent service and communication from order to delivery which was within the timescale we expected. Installed quickly and we are very happy with it.
Would recommend product and company

21 June 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you Gill for taking the time to write a review. We really appreciate your feedback and are really pleased to hear that you were very happy with our service from start to finish. We hope you’ll have many years of pleasure from your cabin. Thank you - Kim Scott.

Rated 5 out of 5 stars

Had my cabin delivered today by Peter…

Had my cabin delivered today by Peter such a lovely man very helpful and kind even in heavy rain he had a smile on his face and time to talk best service hoping the men that puts it up Monday are they same I’d definitely recommend Peter for your delivery man 😊😊

18 June 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for the kind words Karly!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Super Professional !

I've just bought a glamping pod from Cabins Unlimited. I'd been looking at a few from various places online but the customer service I received from Callie Houghton was brilliant and gave me the assurance I needed to know that I'd bought from the right place. Extremely professional and friendly. Also very competitively priced. Thank you so much Callie, can't wait for it to arrive and I'll post photos then x

14 June 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you Sue for the kind words about Callie! We are proud of our staff and always love hearing about our customer's experience!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

My new shed

I ordered a shed from this company after some research. The sales lady Melody was very helpful and I waited for the shed to arrive. Today to lovely young lads Gavin and Oscar arrived to erect the shed. They were stars The shed was up in no time at all even though they had several problems with the doors not fitting as well as they could. All the rubbish was taken away and all I have to do is paint it to match my fence and fill it of course. Thanks guys.

11 June 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you Jackie for the kind words about Gavin and Oscar!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Gavin and Oscar, absolute stars.

We had a cabin installed by Gavin and Oscar from Cabins Unlimited. It was on a time limit as we wanted to have an 18th party in it. The guys worked so hard and completed the work in time for our sons birthday. Such wonderful and helpful guys, So polite and respectful, a real credit to the company. Thank you.

11 June 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you Lynn for the kind words and we are pleased to have met your deadline in time for your son's birthday!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Top quality service and products

Having done a lot of research (nothing else to do in lockdown) I went with Cabins Unlimited to provide replacement Summer House and shed. Very pleased that I did as this service and products were excellent. The sales team were always available for advice and kept me informed. Installation was so professional, a team that clearly knew their job and worked non-stop to complete. Everything was explained on completion (how windows worked, wood treatment required, maintenance, etc) and questions answered. Two small decorative pieces missing from shed which they noticed and had them sent to me the next day. Quality service all round so thanks to you all. Painting it was hard work!

8 June 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for the kind words!
We're overjoyed that you are happy with the end result of both the summerhouse and shed!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Installation of our summerhouse

Very many thanks indeed to Gavin and Oscar for installing our summerhouse so carefully and efficiently, while remaining helpful and cheerful throughout - despite having to work in the pouring rain and with a long drive at the beginning and end of each day.

4 June 2021
Unprompted review
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Reply from Cabins Unlimited

Thanks for the kind words about our team Peter!

- The Cabins Unlimited Team

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