BY TERRY Reviews 

Hi! I had a session with Helen and she was great. I learned about the brand and she colour matched me.

I’ve ordered a few bits previously from ByTerry, and (due to my ineptitude) thought I’d bought too pale a foundation and I’d wasted the most money I’d ever spent on a foundation

I contacted Customer Services and they suggested a virtual consultant session which I eventually got round to having this week

In the meantime I did actually follow the advice on the product information and use the foundation sponge and the product was and is amazing!. Now I know what I can add for when my complexion is more summery and I’m excited to see how it can work for me all year round.

Couldn’t have asked for a better session, loved Helen and she was amazing with recommendations and didn’t mind at all that I know very little, and explained and showed me everything she thought would help, technique that’s appropriate for my age too.

All the samples I’ve used are amazing and now I know what I’m supposed to be doing, I feel a lot braver

Chapeau!

Camilia was wonderful, and was extremely helpful as a i was on the hunt for the perfect foundation

Ordered nearly 3 weeks ago and still don’t have my order. It was a gift but never came in time. Tried contacting the customer team but nobody got back to me.

I paid 10 days ago and so far, no products, no updates, nothing. Very poor service, very slow. Will not order from them again

So disappointed:( delivery took 2 weeks and when products arrived, im sorry but apart from lip stick, the rest are rubbish! So glad i purchase during 70% off as if i paid full price ( which i now deem as way to much for the products) i would of been very upset. I had a delivery from Revolution ( generic drugstore brand) and their products were so much better at a fraction of cost. Byterry.. do better 😔

I used to buy a lot from BY TERRY, love their products. But I noticed, that after-Berxit delivery to UK is now taking much much longer. Previously the order would arrive within 3-4 days. It took 9 days for my recent order to arrive (from the day it was shipped). UK customers need to be aware of the longer delivery times. The products quality is superb though

Customer service is a joke, I explained my foundation was not worth the money as it was thin and runny, was told that I need to shake the bottle (which I did) and was told “we’re sorry to hear that and have a nice day, then disconnected my conversation. POOR QUALITY SERVICE AND PRODUCTS, !!!

I went to buy the hyaluronic face cream. I have been holding out for it so I can use my Welcome 10% discount. Unfortunately the code didn't work so I chatted with customer services who said the discount didn't apply to new launches. This isn't what it states in the welcome email. It states: '10% off your first purchase using the code WELCOME10 at checkout. Offer available on the entire site except travel size products, SETS, and marked down lines.'
Really disappointed that they wouldn't honour this. They need to change their welcome email to state 'new launches' also and if they are an ethical business they should honour this discount until they make the changes.

Ordered the face cream which I love but will never order again. It has never arrived (one month later), the courier is one with no contact details, byterry have said they can’t help me. They asked me to review the product so I gave a nice but honest review as above and they just emailed to say they won’t publish it so I wouldn’t trust the reviews on their site as clearly they only include positive ones. Really disappointed, great product but very very poor company.

I received my order in 4 days but want to let people know not to panic I received my order without a confirmation email. The order also did not show up in my online account.

2 orders in last 2 months. One safely arrived after a week due to Brexit.
Fantastically packed and samples are a nice touch. Thank you By Terry.

Avoid.
My first ever order during the sale with them they cancelled half of it so i asked them to cancel the rest of the order if that was their attitude to which they didnt and sent my order. I asked if i could return it which they sent me a link to a returns lable to print. I explained i do not have a printer and could they help to which i was told someone would be in touch from customer service its been nearly a week and noones bothered to reply. Im really annoyed will never order again.

Placed an order for an ‘in stock’ item on their site, they have now waited 2 days to tell me the item is out of stock and I have to wait for a refund...
Don’t sell stock that you don’t have! It’s dishonest! I’m very disappointed!

Made an order on the 22nd of November, over three weeks later and I still havemt recieved the products. I have contacted customer service who were most unhelpful. Very disappointing service.

I have had a scheduled video consultation and no one appeared. They have been reminding me twice a day not to forget the consultation, I did my best and been online 10 minutes earlier to make things properly, but Charlotte (the consultant) never showed up. I have actually been really looking forward to this meeting as I have struggled with finding my foundation shade (people in Sephora were not really of any help) and as I wanted to do a haul online I welcomed the opportunity to ask a real life consultant about shades and other things that I might have been interested in. I am using By Terry since my first visit to Paris, when they were not so global and experienced the best in their stores, but this is just disrespectful and sloppy. Very disappointed.

Absolutely wonderful customer service. It was a pleasure to deal with this company and highly recommend them. Thank you for all of your help with my issue.

Very disappointing for such a top Brand!!!
This is the first time I am putting a negative review publicly. I ordered By Terry at 50% discount for 3 items but they only sent me 2 cheapest items and didn't inform me where are the other two high value products, so i contacted them immediately and no response for over a week, so I had to call my bank to deduct the payment for the two missing items, and meantime I kept repeating the issue on their return order website and finally someone named Alex responded to me that sorry they were out of stock.
I explained I got the order confirmation and was charged to my credit card, you should honor, they said they can only give me 25% discount for re-purchase. I refused and insisted I need the commitment of original parts, after a few weeks of communication, they excused that since I refunded those two items, they couldn't do anything to help. But as a consumer, when you were charged for something not delivered, what would you do? of course you have to stop payment to protect yourself, that shouldn't be the excuse for supplier to honor the original price and products! Anyhow, I felt so disappointed with By Terry and I will NEVER recommend it to anyone or buy any of their products in the future, a lesson learned! An ant can never fight and win from an elephant.....

Worst customer experience of my life. Waiting for over a month for your order to be shipped, missing items allegedly shipped and getting faulty ones. You will be instantly charged for your order but will know nothing about it for weeks since they won't provide you with any further info but to contact them by e-mail. Well, that if you are lucky to get any answer at all.

I ordered from them on the 5th Aug & still waiting for my order. They keep sending a reply to my emails saying they have had problems with stock & then another email about there computer system being updated & problems!! Which one is true or being fobbed off? Not very reliable company & wont be ordering from them again.