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Byteful Reviews 184

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TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful nature of the support staff, frequently highlighting their quick responses and willingness to assist with various issues, including prompt replacements. People are very satisfied with the quality and reliability of the service and products, noting their effectiveness and stability. However, some customers also noted dissatisfaction with the support, particularly regarding replacement policies and the handling of technical issues. A few people felt that the company's approach to addressing product flaws was unhelpful, and some reported dissatisfaction with the ultimate resolution of their issues.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the professional and reliable service,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism. Many... See more

Product

People report positive experiences with product, often highlighting its solid quality and reliability. Many... See more

Quality

Users describe positive interactions with quality, highlighting high-quality residential proxies that are... See more

Based on these reviews

Rated 5 out of 5 stars

a solid and reliable service so far. I've been using Ping Proxies for a while and overall the experience has been good. The purchase process is quick and I usually receive the proxy almost instant... See more

Rated 5 out of 5 stars

Really happy with my experience using Ping Proxies. Their support team was super friendly and quick to help with everything I needed. They even gave me a free 1GB trial, which made it easy to test a... See more

Rated 5 out of 5 stars

Tim was extremely helpful in supporting the integration of their proxy with the program I work with. He was available online and guided me step by step through the entire process, making everything cl... See more

Rated 5 out of 5 stars

They have a professional customer service which I love. But the main reason I enjoyed their service the most is that they offer a very stable service. In my case, I used their residential proxy servic... See more

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Best proxies

Best proxies. Purchase like 30 proxies, get 90% with low to NO fraud score. No exceptionally high fraud scores. With other providers, you get 90% fraud scores and 10% medium fraud scores proxies.

Can 100% recommend.

3 February 2023
Unprompted review
Rated 4 out of 5 stars

The best

I had some troubles with the payment, as it was not recognized by their system. Not only they addressed and fixed the issue within the same day, they also provided a free month. Top-notch support, competitive and high quality proxies. They're the best.

EDIT: Some hiccups with my latest order. Seems like the quality of their proxies is not what it used to be.

27 February 2023
Unprompted review
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Reply from Byteful

Hello Wes,

Hope you are doing well. Thanks for the kind words and appreciate all the information provided in the review.

To provide a point of clarification on your edit, we have only made improvements over the past twelve months and the quality of all our products including datacenter, ISP and Residential bandwidth should have only improved.

If you've had an issue with an order then please reach out to support@pingproxies.com and we'll investigate ASAP.

Many Thanks,
Ping Technology Labs LTD

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